Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button vs KnowledgeBase with AI ChatBot HelpDesk – KBx

Buttonizer is a powerful platform with Live Chat, AI Chatbots, and Real-Time Visitor Monitoring! In addition to chat features, you can create Call, Email, SMS, & Contact buttons to increase conversions. Supports WhatsApp, Messenger, Live Chat, and 40+ other actions. Fully integrated live chat widget to boost sales A.I. ChatGPT Chatbots to automate customer support Choose from over 40 click actions and chat buttons Build unlimited floating buttons or interactive sticky menus (see screenshots below) Popup Library with dozens of professionally designed marketing popups Watch the video below to see how easy it is to add the power of Live Chat and AI Chatbots to your website: Live Chat, Chatbots, and Popups via Formilla Buttonizer accounts get Formilla accounts integrated automatically. Both products are managed by the same team, so that means you get access to awesome features such as: Unlimited Live Chats (free): Chat with your visitors while they’re on your website with our embedded widget; no need to send users to another browser tab! Mobile Apps for iPhone, iPad, and Android Devices (free): Chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Desktop Apps for Windows & Mac machines (free): Chat via our dedicated desktop apps instead of our web dashboard to get online even faster. Custom Branding, Colors, & Themes (free): Customize your chat widgets to match your site’s brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Multi-Language Support and Custom Text (free): Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and many more! Popup Library (free with tiered limits): Popup Library with dozens of professionally designed marketing popups. Multiple display types including lightbox/modals, corner widgets, and website bars. Announce a special sale, offer a coupon code, or market virtually anything to your visitors. Real-time Visitor Monitoring: See the number of active visitors on your website in real-time, and initiate live chats with them. View the visitor’s country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they new vs. returning, IP address, OS in use (Windows, Mac, iOS, Android, etc.), browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Premium package. A.I. Chatbots: A.I. Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to dramatically reduce support time. Chatbots can automatically respond to common visitor questions around the clock (paid feature add-on). Check out our ChatGPT Chatbots tutorial to learn more. Custom Chatbots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chatbots tutorial to learn more. Proactive Chat: Enable proactive chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Mobile Ready Chat Widget: Live Chat widget has a responsive design that adapts to smartphones of any size. Smart Messages: Automatically display custom messages to your visitors in various scenarios (Premium packages). Canned (Saved) Replies: Use simple shortcuts to access saved replies to quickly respond to customers. Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat (Professional package). User/Agent is Typing a Message…: Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling notifications to see an alert box every time you receive a chat. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their availability. Chat Transfer: Transfer a chat back and forth with other online chat agents. Advanced Customization: Formilla Live Chat software gives you the ability to customize the live chat button and location down to the pixel via Custom CSS (Premium packages). Pre-chat Fields: Before visitors start a chat, require them to provide their contact info first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. Multiple Agents: Our Premium package starts with one live chat agent, and you can add additional live chat agents to support incoming conversations. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts to other apps via Zapier (e.g. Mailchimp, Salesforce, Pipedrive, Zendesk, etc.). Premium package option. Conversation History: Search for a prior chat and assign it to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses. Visitor Technical Info: View visitor technical info during a live chat such as operating system, browser, screen resolution, etc. WhatsApp Chat, Business and 40+ click to chat channels 💬 Buttonizer is specially designed in creating easy, smart floating chat buttons. You can connect your visitors with WhatsApp or WhatsApp Business with ease. You can even create a WhatsApp Popup, work with multiple WhatsApp phone numbers (agents), manage opening and closing times and use page rules. 📱 Mobile: Navigates to WhatsApp Mobile App. 💻 Desktop: Navigates to WhatsApp Desktop App / Web WhatsApp page(web.whatsapp.com) Click-to-Chat Options 🚀 WhatsApp Chat. Add your phone number and set a custom text message that your web visitors can send to you. Integrates with WhatsApp business WhatsApp Chat Widget Click to Call Click to Email Click to SMS Web URL Click to Chat Formilla Chat Widget (directly integrated into new accounts) Facebook Messenger Chat Widget (with popup) WhatsApp Chat Widget (with popup) X (Twitter) Direct Message Slack Microsoft Teams Snapchat Signal LINE Telegram WeChat Viber Zalo Join Signal group Browser share menu Social Sharing buttons Facebook X (Twitter) Instagram TikTok WhatsApp LinkedIn Pinterest Email VKontakte Waze Line Behance Open pop-up Formilla Popups (directly integrated into new accounts) Poptin Elementor Popup Popup Maker WP Popups Scroll options Scroll to section Back to top Scroll to bottom Previous page Google Maps Button (route navigation) Download PDF Button Print page Copy page URL Contact form Contact form Webhook support (PRO) Iframe Widget (PRO) Add custom JavaScript code (PRO) WhatsApp Chat Popup You can use WhatsApp as a regular chat button, but you can also add the WhatsApp pop up and let your visitors start the conversation while the visitors are on your website. You can also easily integrate with WhatsApp Business or your regular WhatsApp account. Once the visitors click on the send button, they’ll be redirected to WhatsApp to continue the conversation there. Filter your buttons (show or hide on devices, different pages, during certain hours, etc.) Show/hide button on desktop or mobile devices Show/hide when page rules are true (PRO): Select single page Select categories / tags When URL contains … Show/hide when the user has a specific role Show/hide on a custom time schedule (PRO) Choose the start and end date (optional) Select the days of the week Select at what time the button is visible or hidden for each day of the week Exclude dates So many features! Track all your click actions in Google Analytics Import extra font-awesome libraries Drag and drop your buttons on the UI Auto save and revert changes Show buttons on scroll Show buttons after X seconds Add an unlimited number of positions Example use cases for Buttonizer The Buttonizer advantage. Buttonizer gives you the ability to manage different chat options at the same time. Each visitor is unique, and has a different communication preference. When you let your visitors chat with you using chat apps like Facebook Messenger, WhatsApp, Viber, Telegram, etc, they have the freedom of chatting with you however they prefer, which increases engagement with your website. Launch your favorite live chat. While Formilla Live Chat comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat. Connect with your visitors on WhatsApp Business. Connect WhatsApp Business to your site. Your visitors can start chatting with you on WhatsApp Business. Setup different floating buttons on mobile and desktop. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop. Add Click-to-call button. Show a phone icon and let your visitors click to call you. You can show different local phone numbers based on page URL or available days and hours. Show different action buttons for different pages. You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more. Example use cases for Live Chat There are many reasons why you could be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from Shopify shows “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best experience. A live chat agent can chat directly with a customer, which leads to increased customer satisfaction. One of the benefits of live chat is the ability to learn directly from customers. Chatting with a customer who came to your site looking to solve a problem gives you valuable insight into how users interact with your website. Live chat also helps keep customer interactions on-site, rather than having customers take complaints publicly. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. A skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find products or services they are looking for, nurture leads, and answer questions to offer a smooth experience. Live chat is also a great opportunity for a sales agent to schedule a product demo. Agents can also encourage customers to share their contact information during the chat in order to follow-up in the future. Read more about live chat use cases on our blog. How can chatbots help businesses? The use cases for chatbots are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chatbots can staff the chat feature on your site when live chat agents aren’t available. This makes chatbots an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple chatbots across your website based on key landing pages, learn where visitors are in the sales process by asking them questions, and perform specific actions based on visitor actions. Some popular chatbot use cases include: Triage: A chatbot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a chatbot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A menu-based chatbot to answer frequently asked questions from visitors. For example, let’s say you have an event coming up and configure a chatbot with pre-defined buttons the visitor can choose from such as ticket costs, directions, schedule, nearby hotels, and more. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time. Need support or have a question? Check our Community and our knowledge base! Would you like private support? [Create a private support …

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered Free ChatBot for WordPress Plugin WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend. 🚀 for Live Chat, Support Ticket, AI Training Upgrade to KBx Pro now! 🚀 KnowledgeBase X Support, Bug Report, Feature Requests | KnowledgeBase X Live Demo You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box. The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the KnowledgeBase X Pro version. You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles. You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot. The ChatBot also searches the KBx articles that you created. A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website: KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides. KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software. KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions. KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources. KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals. KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues. KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips. KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff. KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes. KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention. KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners. KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits. An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences. KnowledgeBase HelpDesk with AI ChatBot Main Features Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk Section wise knowledgebase Option for users to sort alphabetically, popularity, views Article view count (editable by admin) Upvote option Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives Custom CSS from Knowledge Base settings Parent and subcategories are listed the same way Alphabetical Glossary (A to Z index of your articles) Fully RESPONSIVE and mobile device friendly Simple and effective presentation Super fast AJAX search, with predictive text Sidebar widgets for recent articles and tag cloud AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere KnowledgeBase Free ChatBot Features ChatBot Supports any languages including RTL OpenAI basic module to answer any type of questions Create simple text responses easily from your WordPress backend. Add hyperlinks in response message content using HTML markup. Change all the Chat bot responses from language settings Set on which pages the chat bot will display Fine tune the ChatBot floating icon position Upload Custom Icon Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you Built in Intent to Let users email you any question or feedback they may have Built in Intent to Let users leave their phone number so you can call them back Rearrange the Start Menu Option to display Start Menu After Greetings Option to open the ChatBot Full Screen in Mobile Create Conversational drag and drop forms with a free AddOn Integrate with Google’s Dialogflow Agent API to process natural language queries. Display text Responses for Intents you created in DialogFlow and machine learning KnowledgeBase X Pro Version Features Highlights The pro version of the KnowledgeBase plugin provides some unique and useful features. KnowledgeBase articles Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page. Frequently Asked Questions Accordion Format A to Z Glossary using the Same KnowledgeBase articles AJAX powered auto complete Search bar Export KnowledgeBaseas CSV Import KnowledgeBase articles Ask a Question – allow user to ask a question and suggest possible answer Approve user suggested questions and answers from the back end. Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light Easy, Visual Shortcode Generator with all options Drag and Drop Article Sorting Drag and Drop Category Reorder Attach multiple files with articles Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users Mark a KnowledgeBase Article as Sticky to always show on top Front End Sorting – Menu Order, Alphabetical or Popularity User Role based Permission to View KnowledgeBase Category and Articles Show only a single category for FAQ Change KnowledgeBase, Category and Tag URL slugs Change font colors Enable Bread Crumb User Upvote/DownVote option for KnowledgeBase Articles Edit UpVote/DownVote Count Editable Article View Count Enable/Disable WordPress Commenting in Articles Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page Upload custom category image Add category descriptions Sidebar widget for Most Popular Articles Sidebar widget for Tag Cloud Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles Knowledgebase slug, Category slug and Tag slug Default article sorting option Front end article sorting drop down Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories Turn on or off Sticky, Popular, Recent Article Tabs individually Customize colors Enable/disable Breadcrumb Enable Related Articles Enable Comments on Article Statistics – Search Terms, View, Popular Articles, Upvotes Floating Search Box. OR ChatBot How to train AI with your KnowledgeBase and website data using KBx ChatBot You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for How to train AI with your website data using KBx ChatBot KnowledgeBase X AI ChatBot Features 🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot. Interactions Create simple text responses easily from your WordPress backend. Create FAQ area with multiple questions and answers with Categories (supports html) Send eMail, Call Me Back & Feedback Collection Collect User eMail for newsletter Subscription Add video in Support area just by pasting Youtube link Option to Skip Greeting and Asking Name and eMail Option to show the ChatBot for Logged in users only OpenAI ChatGPT Integration * Integrate with OpenAI so the WPBot can answer any questions * Train and Fine Tune OpenAI ChatGPT * Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) * GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT * Generate and Upload website contents as JSON file to your GPT Assistant for AI training * OpenAI Content Writer and AI Content Generatror * Open AI Image Generator DialogFlow Integration Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow Supports DialogFlow ES – Essential and DialogFlow CX Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain. Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app Sample DialogFlow Agent for quick import Interactive Forms Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create: Conditional Menu Driven Conversations Standard Contact Forms Job Application Forms Lead Capture Forms Various types of Calculators Feedback Survey Forms etc. Language Support Works with any language (multi language support is available with KBx Pro Master license). Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages! RTL support Multi Language support. Multilingual chatbot for international customers Embedding Features Embed code to use the ChatBot on any other websites including static HTML website Widget Shortcode to show the ChatBot on a page or post instead of Floating icon Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post Misc. Features Persistent chat history over user session on website Option to Disable persistent chat history (Chat history is reset in every page) Remember chat history in browser local storage and greet returning users Option to Open pages in new or same window from search results GDPR compliance (message with link to Privacy page) Schedule day and time when WPBot will run. Make WPBot work with other Live chat software. Priority Support Useful ChatBot Modules Live Customer Chat module Advanced Support Ticket module Conversational Forms pro module Chat Sessions & Histories FacebBook Messenger WhatApp WPBot Integration through Twilio Extended Search White Label ChatBot Mailing List Integration Extended UI (2 additional templates) Settings Import/Export Multi Language support. Multilingual chatbot for international customers Simple text Responses Pro Woocommerce Telegram Bot How to Use KnowledgeBase HelpDesk Please check the plugin’s Help page for details. Use After activating the plugin, create a new page or post. In the body section write the shortcode Save the page/post and check the page in front end. .