Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button
Buttonizer is a powerful platform with Live Chat, AI Chatbots, and Real-Time Visitor Monitoring! In addition to chat features, you can create Call, Email, SMS, & Contact buttons to increase conversions. Supports WhatsApp, Messenger, Live Chat, and 40+ other actions. Fully integrated live chat widget to boost sales A.I. ChatGPT Chatbots to automate customer support Choose from over 40 click actions and chat buttons Build unlimited floating buttons or interactive sticky menus (see screenshots below) Popup Library with dozens of professionally designed marketing popups Watch the video below to see how easy it is to add the power of Live Chat and AI Chatbots to your website: Live Chat, Chatbots, and Popups via Formilla Buttonizer accounts get Formilla accounts integrated automatically. Both products are managed by the same team, so that means you get access to awesome features such as: Unlimited Live Chats (free): Chat with your visitors while they’re on your website with our embedded widget; no need to send users to another browser tab! Mobile Apps for iPhone, iPad, and Android Devices (free): Chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Desktop Apps for Windows & Mac machines (free): Chat via our dedicated desktop apps instead of our web dashboard to get online even faster. Custom Branding, Colors, & Themes (free): Customize your chat widgets to match your site’s brand. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat! Multi-Language Support and Custom Text (free): Customize the text of your chat button/widget in any language of your choice! Easily customize the English text or modify it to read in Spanish, Portuguese, Italian, French, Polish, Chinese, Indonesian, and many more! Popup Library (free with tiered limits): Popup Library with dozens of professionally designed marketing popups. Multiple display types including lightbox/modals, corner widgets, and website bars. Announce a special sale, offer a coupon code, or market virtually anything to your visitors. Real-time Visitor Monitoring: See the number of active visitors on your website in real-time, and initiate live chats with them. View the visitor’s country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they new vs. returning, IP address, OS in use (Windows, Mac, iOS, Android, etc.), browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Premium package. A.I. Chatbots: A.I. Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to dramatically reduce support time. Chatbots can automatically respond to common visitor questions around the clock (paid feature add-on). Check out our ChatGPT Chatbots tutorial to learn more. Custom Chatbots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our Custom Chatbots tutorial to learn more. Proactive Chat: Enable proactive chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business. Mobile Ready Chat Widget: Live Chat widget has a responsive design that adapts to smartphones of any size. Smart Messages: Automatically display custom messages to your visitors in various scenarios (Premium packages). Canned (Saved) Replies: Use simple shortcuts to access saved replies to quickly respond to customers. Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5. File Sharing: Allow site visitors and agents to securely share files during a chat (Professional package). User/Agent is Typing a Message…: Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable. Desktop Notifications: Make sure you don’t miss any chats by enabling notifications to see an alert box every time you receive a chat. Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their availability. Chat Transfer: Transfer a chat back and forth with other online chat agents. Advanced Customization: Formilla Live Chat software gives you the ability to customize the live chat button and location down to the pixel via Custom CSS (Premium packages). Pre-chat Fields: Before visitors start a chat, require them to provide their contact info first. Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. Multiple Agents: Our Premium package starts with one live chat agent, and you can add additional live chat agents to support incoming conversations. Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts to other apps via Zapier (e.g. Mailchimp, Salesforce, Pipedrive, Zendesk, etc.). Premium package option. Conversation History: Search for a prior chat and assign it to another user of your Formilla Live Chat account. Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses. Visitor Technical Info: View visitor technical info during a live chat such as operating system, browser, screen resolution, etc. WhatsApp Chat, Business and 40+ click to chat channels 💬 Buttonizer is specially designed in creating easy, smart floating chat buttons. You can connect your visitors with WhatsApp or WhatsApp Business with ease. You can even create a WhatsApp Popup, work with multiple WhatsApp phone numbers (agents), manage opening and closing times and use page rules. 📱 Mobile: Navigates to WhatsApp Mobile App. 💻 Desktop: Navigates to WhatsApp Desktop App / Web WhatsApp page(web.whatsapp.com) Click-to-Chat Options 🚀 WhatsApp Chat. Add your phone number and set a custom text message that your web visitors can send to you. Integrates with WhatsApp business WhatsApp Chat Widget Click to Call Click to Email Click to SMS Web URL Click to Chat Formilla Chat Widget (directly integrated into new accounts) Facebook Messenger Chat Widget (with popup) WhatsApp Chat Widget (with popup) X (Twitter) Direct Message Slack Microsoft Teams Snapchat Signal LINE Telegram WeChat Viber Zalo Join Signal group Browser share menu Social Sharing buttons Facebook X (Twitter) Instagram TikTok WhatsApp LinkedIn Pinterest Email VKontakte Waze Line Behance Open pop-up Formilla Popups (directly integrated into new accounts) Poptin Elementor Popup Popup Maker WP Popups Scroll options Scroll to section Back to top Scroll to bottom Previous page Google Maps Button (route navigation) Download PDF Button Print page Copy page URL Contact form Contact form Webhook support (PRO) Iframe Widget (PRO) Add custom JavaScript code (PRO) WhatsApp Chat Popup You can use WhatsApp as a regular chat button, but you can also add the WhatsApp pop up and let your visitors start the conversation while the visitors are on your website. You can also easily integrate with WhatsApp Business or your regular WhatsApp account. Once the visitors click on the send button, they’ll be redirected to WhatsApp to continue the conversation there. Filter your buttons (show or hide on devices, different pages, during certain hours, etc.) Show/hide button on desktop or mobile devices Show/hide when page rules are true (PRO): Select single page Select categories / tags When URL contains … Show/hide when the user has a specific role Show/hide on a custom time schedule (PRO) Choose the start and end date (optional) Select the days of the week Select at what time the button is visible or hidden for each day of the week Exclude dates So many features! Track all your click actions in Google Analytics Import extra font-awesome libraries Drag and drop your buttons on the UI Auto save and revert changes Show buttons on scroll Show buttons after X seconds Add an unlimited number of positions Example use cases for Buttonizer The Buttonizer advantage. Buttonizer gives you the ability to manage different chat options at the same time. Each visitor is unique, and has a different communication preference. When you let your visitors chat with you using chat apps like Facebook Messenger, WhatsApp, Viber, Telegram, etc, they have the freedom of chatting with you however they prefer, which increases engagement with your website. Launch your favorite live chat. While Formilla Live Chat comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat. Connect with your visitors on WhatsApp Business. Connect WhatsApp Business to your site. Your visitors can start chatting with you on WhatsApp Business. Setup different floating buttons on mobile and desktop. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop. Add Click-to-call button. Show a phone icon and let your visitors click to call you. You can show different local phone numbers based on page URL or available days and hours. Show different action buttons for different pages. You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more. Example use cases for Live Chat There are many reasons why you could be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales. Live Chat for Customer Service Data from Shopify shows “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best experience. A live chat agent can chat directly with a customer, which leads to increased customer satisfaction. One of the benefits of live chat is the ability to learn directly from customers. Chatting with a customer who came to your site looking to solve a problem gives you valuable insight into how users interact with your website. Live chat also helps keep customer interactions on-site, rather than having customers take complaints publicly. Live Chat for Marketing Live chat can help in multiple ways throughout the purchase funnel for your business. A skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers. A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer. Live Chat for Sales Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find products or services they are looking for, nurture leads, and answer questions to offer a smooth experience. Live chat is also a great opportunity for a sales agent to schedule a product demo. Agents can also encourage customers to share their contact information during the chat in order to follow-up in the future. Read more about live chat use cases on our blog. How can chatbots help businesses? The use cases for chatbots are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chatbots can staff the chat feature on your site when live chat agents aren’t available. This makes chatbots an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple chatbots across your website based on key landing pages, learn where visitors are in the sales process by asking them questions, and perform specific actions based on visitor actions. Some popular chatbot use cases include: Triage: A chatbot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs. Lead Qualification: To collect contact information from site visitors and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar. Scheduling: With the Calendly scheduling feature, a chatbot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation. Frequently Asked Questions: A menu-based chatbot to answer frequently asked questions from visitors. For example, let’s say you have an event coming up and configure a chatbot with pre-defined buttons the visitor can choose from such as ticket costs, directions, schedule, nearby hotels, and more. ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time. Need support or have a question? Check our Community and our knowledge base! Would you like private support? [Create a private support …
GoldenRetriever AI Chat
AI knowledge engine for very large WordPress sites with hundreds or thousands of pages. Turns high volume content and blogs into findable answers, with no hallucinations and grounded only in your own content. 100% private, your content is never used to train AI models. Five-minute set-up. Automatic ingestion. Bring your own Anthropic key (pro version available for other major models, embedding, and for fuzzy search). Your content already has the answers You’ve spent years writing posts, pages, FAQs and policies. Most visitors never read them — they scan for a few seconds, don’t spot what they came for, and leave, straight past the answer you already wrote. GoldenRetriever AI Chat fixes that. When a visitor asks a question, it finds the relevant passages in your own content and answers from those — instantly, in plain language, and it shows which of your pages the answer came from. The answer was already buried in your site; the plugin fetches it. There’s no knowledge base to rebuild, nothing to retrain, no copying and pasting your content into a separate tool. And because every answer is drawn only from your own published content, the advisor stays grounded in what you actually said — it isn’t inventing facts or pulling from the open web. That retrieve-then-answer method is the same principle behind today’s most reliable AI assistants: find the right source first, then answer from it. Built for non-technical site owners. Five-minute setup from “install” to “ask my first question.” Native WordPress UI, Gutenberg block, classic shortcode, sensible defaults for every option, and a built-in Test Chat panel so you can sanity-check the advisor before any visitor sees it. Features in this free release Streaming Claude chat — Server-Sent Events flow tokens to the visitor as Claude generates them. Encrypted BYO API key — Your Anthropic key is encrypted with AES-256-GCM at rest, tied to your WordPress salts. Only the last four characters are ever shown in the UI; the plaintext is never echoed back. Three placements — site-wide floating bubble, Gutenberg GoldenRetriever AI Chat block, or [grchat_chat] shortcode; inherits your theme’s colours and fonts automatically. Theme-inheriting widget — picks up --wp--preset--color--primary and your body font where the theme exposes them; falls back to a neutral palette. Site-grounded answers from your own content — posts and pages (including shortcode and page-builder output) are rendered and indexed, so the advisor retrieves the relevant passages from your site before it answers. Incremental updates on save — the index updates automatically when you publish or update a post; no manual re-index needed for routine changes. Resumable “Reindex all content” job — a one-click full reindex with a live progress bar; safe to stop and restart at any time. URL and file knowledge sources — administrators can add a public URL (SSRF-guarded via wp_safe_remote_get()) or upload .txt / .md files to extend the knowledge base. Configurable maximum response length — cap token usage per reply to control cost. Signed-token + rate-limited public chat endpoint — the anonymous front-end chat endpoint is protected by a short-lived signed request token; per-IP and global rate limits (both filterable) stop abusive traffic. Advanced prompt editing with reset — edit the system prompt in the admin, inject important links (booking URL, contact page, support email) automatically into every conversation, and reset to the shipped default with one click. Important links injection — the advisor automatically weaves your booking URL, contact page, and support email address into answers; no manual prompt editing required. Email me this chat — visitors can email themselves the conversation transcript from inside the widget. Consent-aware: the visitor’s email is stored in your site’s own database only when they opt in (not sent to any external service). Administrators can view captured leads in wp-admin, export them as a CSV from the Leads tab, and the table is fully covered by WordPress’s built-in privacy exporter and personal-data eraser tools. Leads tab — paginated list of visitors who opted in to receive their transcript, with CSV export and injection-safe column handling. Pro routes leads to your inbox or CRM with full conversation context. Bug report — the Support tab lets you send a pre-filled diagnostics report to the support team via your own email client (mailto), with recent log entries attached. No data leaves your server until you click Send in your email app. Refer a friend — one-click referral link from the Support tab (draft copy shipped; final wording is a pending decision). Optional “Get your own” widget link — a small, configurable attribution link in the widget footer that drives word-of-mouth. Toggle it off from the Appearance tab. Full uninstall cleanup — removing the plugin drops all plugin-created tables and options; no orphaned data. How it works in three steps Install the plugin and activate it. WordPress redirects you straight to the Settings tab on first run. Paste your Anthropic API key, pick a Claude model (Sonnet, Opus or Haiku), and save. The key is encrypted before it hits the database. Decide where the chat lives — flip Floating widget on for site-wide, or drop the [grchat_chat] shortcode / GoldenRetriever AI Chat block on any page. What’s coming in GoldenRetriever AI Chat Pro The free version is the chat surface. Pro adds OpenAI and Gemini providers, multi-persona advisors, PDF/DOCX/CSV file knowledge with embeddings retrieval, lead routing to your inbox/CRM with full conversation context, and white-labelling — all as a separate plugin you install alongside the free version. No data migration, no breakage. External services This plugin connects to third-party services that you configure and pay for directly with your own API keys. It includes no central service operated by us. Your chosen AI provider (Anthropic Claude — api.anthropic.com). When a visitor sends a chat message, the plugin sends the conversation and the relevant excerpts of your site content to the AI provider you configured, using the API key you entered, and streams the reply back. This happens only on an explicit chat action. Data sent: the visitor’s messages and the matched site-content excerpts. Anthropic terms: https://www.anthropic.com/legal/commercial-terms — privacy: https://www.anthropic.com/legal/privacy Administrator-added knowledge-source URLs (your server → the URL you enter). When a site administrator adds a URL as a knowledge source on the Knowledge tab, the plugin fetches that URL directly from your server (using WordPress’s built-in wp_safe_remote_get(), which blocks private/internal addresses). The request goes from your server to the public URL you entered; no data is sent to any third party in the process. Only administrators (manage_options) can add or refresh sources. “Email me this chat” lead capture (your site’s database only). When a visitor opts in to receive a transcript of their chat conversation by email, the plugin stores their email address in your site’s own database (table wp_grchat_leads). No data is sent to us or any third party. The transcript email is sent via your site’s own wp_mail() function, using your server’s configured mail transport. The visitor’s email address is stored only with their explicit consent, and only on your own server. Freemius — licence management and the in-admin upgrade path (optional, opt-in). So you can browse and buy the paid add-on (GoldenRetriever AI Chat Pro) from your WordPress dashboard, this plugin bundles the Freemius SDK. On activation it shows a one-time connection screen that you can SKIP — the plugin is fully functional without it and never requires a Freemius account. Only if you opt in does Freemius receive basic environment data to manage licensing and updates: your site URL, the administrator’s name and email, the WordPress and PHP versions, and basic environment details such as your active plugins and theme. Skipping the opt-in sends nothing. The free plugin uses this connection only for the upgrade and add-on listing; the paid features live in the separate Pro plugin, which Freemius delivers. The Freemius API endpoint is api.freemius.com. Freemius terms: https://freemius.com/terms/ — privacy: https://freemius.com/privacy/ Apart from the administrator-initiated knowledge-source fetch (item 2) and the optional, opt-in Freemius connection (item 4), the only outbound HTTP calls are to your chosen AI provider, and only on explicit user action. The plugin does not use embeddings (Anthropic provides no embeddings API); semantic/embeddings retrieval is a separate Pro feature, not in this free plugin.
