Bitron Right of Withdrawal vs Spotrebiteľské práva pre WooCommerce

From 19 June 2026, EU member states require every consumer-facing online shop to provide an online withdrawal function — not just static information, but a continuously available electronic interface where the consumer can declare intent to withdraw, and from which the shop sends an automatic confirmation on a durable medium. In Hungary the same rule applies through the amendment of Government Decree 45/2014. Bitron Right of Withdrawal delivers exactly that, accessibly. What the plugin does A continuously available, accessible withdrawal form — embeddable via the [bitrow_form] shortcode or the Withdrawal Form Gutenberg block, so it drops into any classic-editor page, a block-built layout, or a page builder that handles either. Tight WooCommerce integration: the form is surfaced to logged-in customers as a Withdrawal item in their My Account menu, but only while they have at least one order still inside the window — so a customer with nothing eligible doesn’t see a dead link. A withdrawal link is automatically attached to WooCommerce’s customer order emails (processing, completed, invoice) while the window is open — a discreet text link (not a prominent button) to avoid accidental clicks. Its position in the email (top, after the order details, or bottom — bottom by default) and both the surrounding message text and the link label are configurable under Settings → Email. HTML and plain-text variants, with a filter to extend the list of carrier emails. Guest and logged-in customer paths. A logged-in customer sees a select of their own in-window orders. For guests, optional email verification: with the free OneCode Login plugin active, the guest proves they own their email with a one-time code, and the form then loads that email’s orders just like for a logged-in customer — closing the gap where anyone who knew an order number and the billing email could file on someone else’s behalf. When email verification is not in force, an unverified guest is never shown any order data: instead of looking up an order, they file a free-text withdrawal declaration (no order is matched server-side, no line items or totals are disclosed), which is recorded flagged as unverified for the shop to match by hand. Order data is therefore only ever shown to logged-in or email-verified customers. Item-level partial withdrawal. After the customer picks an order, they tick exactly which line items (and quantities) they want to withdraw from — the form is not all-or-nothing. Bank-account capture for non-card payments. When the original gateway can’t refund automatically (e.g. cash on delivery, bank transfer), the customer enters a Hungarian IBAN or domestic GIRO account number — validated client- and server-side with MOD-97 / CDV checks — so the shop has everything to wire the refund manually. Customizable form copy and brand colors. An optional intro paragraph above the form and the submit-button colors (background + text) are configurable from Settings → Form, with a live WCAG contrast meter that announces the ratio as you type so a custom brand color cannot quietly drop below AA. An “advanced” panel additionally exposes the form body text, wrapper background, and input/fieldset border colors for themes that need the form to blend in — these three are not contrast-checked and carry an explicit “you own the contrast” warning. The same values can be overridden per-instance through [bitrow_form] shortcode attributes or the block’s Inspector panel. Automatic confirmation email to the customer (durable medium) and notification to the shop admin, with editable subject and body templates for both — empty fields fall back to safe i18n defaults so the plugin is functional out of the box. The admin notification recipient is a configurable email address (defaults to the site administration email); leave it empty to switch admin notifications off. Optional business-customer exclusion: because the right of withdrawal is a consumer right, shops that also sell to VAT-registered businesses can switch the online form off for orders carrying a business marker (e.g. a VAT-number checkout field). Business buyers are shown a contact pointer instead; consumer orders are unaffected. It’s a technical filter, not legal advice. Per-product and per-category withdrawal exemptions for the CRD §16 / 45-2014 §29 carve-outs (perishables, custom-made, sealed digital downloads, etc.). The withdrawal form still shows exempted items inside an eligible order so the customer sees what they bought, but the quantity input is locked at zero with a visible “Not eligible for withdrawal” badge; orders that consist entirely of exempt items are blocked at step 1 with a contact pointer. A separate Settings → Exclusions tab manages the lists with searchable autocompletes. Exclusion type split — excluded by law vs waivable. The exclusion settings separate two legally distinct cases: “excluded by law” items (perishables, custom-made, opened sealed goods) where the right never applies and no customer action is involved, and “waivable” items where the right exists but the customer can expressly give it up. Each case has its own product and category pickers; existing exclusions keep behaving as “by law”. Checkout withdrawal waiver. For waivable goods (typically digital content), the shop can show a consent checkbox at checkout through which the customer expressly waives the right of withdrawal for the affected items. It appears only when the cart actually contains a waivable item, works on both the classic shortcode checkout and the block-based (Store API) checkout, can be optional or mandatory, and records the consent on the order as evidence (timestamp, IP, a fingerprint of the statement text, the covered products and the mode). Off by default; enable and word it under Settings → Exclusions. “Withdrawals” hub in the customer’s My Account area — a single durable, log-in-gated landing page for everything withdrawal-related: a one-click button to start a new declaration (when the form page is configured), plus the full list of past declarations submitted from the account (reference number, date, order link, items, refund preference, status). The menu item appears only when the customer has at least one past record OR an order still inside the withdrawal window; the list itself is privacy-scoped to the customer’s own account email and never reveals records filed under a different email. Minimal record-keeping with unique BITROW-XXXXXX references for evidentiary value, plus a per-record detail page in the admin. Admin can mark a record as closed (and reopen it) once the case is resolved, with timestamp and the closing user recorded — keeps the working list focused on what’s still pending. Withdrawal status on the order screen. When an order has an associated withdrawal, the WooCommerce order-edit screen shows a “Right of withdrawal” panel with the withdrawal’s status and a direct link to its record. Optional withdrawal column on the orders list. A Settings → General switch (off by default) adds a column to the WooCommerce orders list flagging which orders have a withdrawal and its status (a dash when none). HPOS- and legacy-orders compatible. WCAG 2.1 AA accessibility throughout — programmatic labels, focus management, live regions, sufficient contrast. GDPR integration with WordPress’ personal data export and erase tools, plus a suggested paragraph for the Privacy Policy Guide. Compatibility The plugin integrates with WooCommerce orders. It declares HPOS (High-Performance Order Storage) compatibility and uses the WooCommerce CRUD API throughout. WooCommerce is referenced for compatibility only — the trademark is not used in the plugin name or slug. Important — what this plugin does NOT do This is a technical tool, not legal advice, and does not by itself guarantee legal compliance. The plugin does not generate Terms of Service text, privacy-policy text, or other legal content — those must be prepared by your own lawyer. The confirmation email contains only a factual acknowledgement (received, when, with which ID, what content); any “what happens next” wording is the shop operator’s own policy and must come from you. The plugin records each withdrawal and notifies you, but it does not issue refunds automatically. Refunds remain a deliberate admin action through WooCommerce’s standard refund interface. Privacy The plugin stores only what is necessary to acknowledge and document the withdrawal: name, email, order reference, optional note, timestamps and a unique identifier. No IP address is stored in plain text. On plugin removal the stored records are kept by default (so an accidental deactivation cannot destroy evidence); a setting lets you opt in to deletion at uninstall. Pro version The free plugin covers the full legal compliance core on its own. Bitron Right of Withdrawal Pro adds a convenience and automation layer on top, for shops that process withdrawals regularly: One-click WooCommerce refund — issue the refund straight from the withdrawal record, instead of re-entering it by hand in WooCommerce. Status management and history — a richer status workflow (received, in progress, goods returned, refunded, rejected) with a full audit trail of who changed what and when. Automation rules — define rules that act on incoming withdrawals automatically (status transitions, notifications), so routine cases handle themselves. Custom form fields — add your own fields to the withdrawal form and store them on the record. Searchable admin + CSV export — find any declaration fast and export the list for accounting or reporting. Webhooks — push withdrawal events to your CRM, ERP or any external system in real time. REST API — read and manage withdrawal records programmatically from your own integrations. The Pro plugin is standalone: it contains the full compliance core plus the convenience layer, so you install it instead of the free plugin, not alongside it. Pro adds convenience, not extra compliance — the free plugin already makes you compliant. Learn more and see pricing

🇸🇰 Slovenský popis Tento plugin pridáva do vášho WooCommerce e-shopu online formuláre na odstúpenie od zmluvy a reklamácie, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa. Pre koho je to určené: Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú: Splniť zákonnú povinnosť podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie). Zjednodušiť proces reklamácií — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady. Mať poriadok v reklamáciách — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument. Hlavné funkcie: Odstúpenie od zmluvy — formulár cez shortcode [withdrawal_form], tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči). Reklamácie — kompletný online reklamačný formulár cez shortcode [complaint_form] (alias [reklamacia]), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB). Reklamačný protokol — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu. 30-dňová zákonná lehota — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie. Údaje predávajúceho — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce → Nastavenia → Všeobecné, voliteľný override. Plne preložené do slovenčiny — formuláre aj admin rozhranie. Čo plugin NEROBÍ: Automatické refundy ani zmenu stavu objednávky vo WooCommerce Generovanie dobropisov alebo vratových štítkov Napojenie na dopravcov Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.) Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok. Inštalácia v 3 krokoch: Aktivujte plugin Vytvorte 2 stránky a vložte do nich shortcode [withdrawal_form] a [complaint_form] V Spotrebiteľské práva → Nastavenia zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma 🇬🇧 English description This plugin adds online forms for both withdrawal from contract and complaints (reklamácie) to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection. Withdrawal from contract Shortcode [withdrawal_form] — embeddable on any page “Withdraw from contract here” button on every order in My Account (hides after 14 days) Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry Automatic form pre-fill for logged-in customers Order ownership verification: e-mail or postcode for guest checkouts HTML confirmation e-mail with submission date and time (legal proof on a durable medium) HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated) Rate limiting — max 10 attempts per hour per IP (admins bypass) Legally exact button wording per Articles 1 and 3 of the directive Complaints (reklamácie) Shortcode [complaint_form] (alias [reklamacia]) All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description Brand and model are optional — focus is on the defect description Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests Optional photo upload with drag & drop (up to 5 photos by default, configurable) Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number) Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates Status pipeline: New → In progress → Resolved / Rejected (coloured badges) “Date resolved” is required when closing a complaint (auto-fills today if empty) Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails Delete action with confirmation and disk cleanup of attached photos Optional status update e-mail to customer Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF) Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides) WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once) 30-day legal deadline reminder per Act No. 108/2024 Coll. Common features Dedicated top-level admin menu “Spotrebiteľské práva” (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings Database log of all submissions (separate tables for withdrawals and complaints) Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language HPOS and legacy WooCommerce compatibility WordPress Privacy Policy integration in GDPR consent Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed) WooCommerce compatibility The plugin works with both order-storage systems: HPOS (High Performance Order Storage) — new wc_orders tables, WooCommerce 7.1+ Legacy — classic storage via WordPress posts/postmeta Switching is fully automatic. HPOS compatibility is declared via FeaturesUtil — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced. Legislation The plugin is designed in compliance with: EU Directive 2023/2673 (effective 19 June 2026) Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024) What the plugin does NOT do Exceptions from the right of withdrawal (digital content, hygiene goods, etc.) Automatic refunds or order status changes in WooCommerce Generating credit notes or return labels Carrier integration These steps are handled by the shop owner manually according to their terms and conditions. Usage Withdrawal from contract: Create a page and insert the shortcode [withdrawal_form] In Consumer Rights → Settings, enter the URL of that page Add a link to that page in your site footer Complaints (reklamácie): Create a separate page and insert the shortcode [complaint_form] In Consumer Rights → Settings, enter the URL of that page Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol Withdrawal link in WooCommerce emails (YayMail / email customizers): Use the [withdrawal_link] shortcode inside any WooCommerce email template (YayMail, Kadence Emails, Email Customizer for WooCommerce, etc.) to insert a pre-filled link to the withdrawal form. The link automatically includes the correct order key so the customer lands on the form with their order pre-filled. [withdrawal_link] — inserts a link with the default label "Withdraw from contract" [withdrawal_link label="Cancel order"] — custom link text [withdrawal_link label="Withdraw" class="btn btn-primary"] — with CSS class(es) on the ` ` tag The shortcode only works inside WooCommerce transactional emails (e.g. Order Completed). It reads the current order from the email context automatically. Outside of an email context it returns an empty string. The withdrawal form page URL must be configured in Consumer Rights → Settings.