Chat Widget vs Chatbot for WordPress by Collect.chat ⚡️

Bit Assist makes it easy for your website visitors to quickly connect with your business through their preferred messaging apps, including WhatsApp chat, Facebook Messenger chat, Telegram chat, Instagram chat, Discord, Slack, Viber, TikTok, LinkedIn chat, and more. It supports popular live chat support integrations such as Tidio live chat, Tawk live chat, Intercom live chat, Crisp live chat and more, ensuring you never miss an opportunity to communicate directly with your customers. Bit Assist Plugin Deep-Dive Tutorial! – by EZ WP 4U 🎯 Key Features: – 30+ social and live chat platforms in one widget – Customizable design, icon, position, animation, and behavior – Works with live chat tools like Tidio, Tawk.to, Crisp, Intercom – WooCommerce integration for order & shipping lookup – Built-in contact form, FAQ section, and knowledge base – External site publishing (Shopify, Wix, Squarespace, etc.) – Webhook support for automation (Zapier, Make, Bit Flows) – Dark mode and mobile/desktop targeting Although Bit Assist isn’t itself a dedicated chat widget system, it easily integrates various messaging and social platforms into a single, intuitive floating chat widget for your WordPress website. Bit Assist offers unique advanced features such as a customizable Contact Form, an easy-to-use FAQ section, a built-in Knowledge Base, WooCommerce Order Details, WordPress Search, and WebHook. How to Add ALL Messaging Platforms to WordPress? | Bit Assist Tutorial – by WP Simple Hacks You can also use Bit Assist on other platforms, such as Shopify, Wix, and Squarespace, using the External Publish feature, which allows for smooth customer support across all your online channels. 📢 Stay Updated & Connected: 🚀 Try Demo | 🚀 Documentation | 🚀 Premium | 🚀 Support | 🚀 Facebook Community | 🚀 YouTube Channel Free WordPress Floating Contact Button Plugin | Bit Assist Tutorial – by Quick Tips ** Easily chat with 30+ channels are:** Call Custom Form Custom iframe Custom Channel Discord FAQ WooCommerce Google Map Instagram Knowledge Base Line WP Search LinkedIn Messenger Live Chat Messenger Slack Tidio SMS Snapchat Tawk Telegram Crisp TikTok Twitter Chat Intercom Viber Waze WeChat Calendly Pinterest WhatsApp Chat YouTube Signal TidyCal ✅ Chat Widget with Multiple Messaging Channels Supports 30+ channels including WhatsApp, Facebook Messenger, Telegram, Line, Instagram, Discord, Slack, SMS, Twitter, LinkedIn, TikTok, Snapchat, Viber, Signal, and more live chat support channels. Integration with popular live chat support tools: Tawk to live chat support, Tidio live chat support, Intercom live chat support, and Crisp live chat support. ✅ Intuitive Floating Chat Widget Place the widget in any corner of your website (bottom-left, bottom-right, top-left, top-right). Select widget behavior: Click to Open, Hover to Open, or Open by Default. Multiple styles available to match your branding. ✅ Customizable Forms & FAQ Create customized contact forms tailored to your brand identity. Add FAQs directly within the widget to quickly address common visitor questions. ✅ WooCommerce Integration Allow customers to quickly check order statuses or shipping information directly from the widget. It saves user time & effort. ✅ Built-in Knowledge Base Easily integrate your existing knowledge base or create new articles to help customers find instant answers. ✅ Advanced WebHook Integrations (Pro) Easily send form data to external platforms like Bit Flows, Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Make.com (Integromat), Pabbly, Zapier, and many others for advanced automation. ✅ Analytics & Insights (Pro) Monitor widget interactions through built-in analytics or integrate with Google Tag Manager for advanced tracking. ✅ External Website Compatibility (Pro) Use Bit Assist on websites beyond WordPress, including Drupal, Joomla, Shopify, Wix, Squarespace, and other external websites. ✅ Customizable Availability and Display Settings (Pro) Set specific business hours for widget availability. Use page-specific rules to control widget visibility on your website. ✅ Dark Mode & Accessibility Built-in dark mode support reduces eye strain and enhances readability. Free version’s features of our chat plugin: Chat Widget: In Bit Assist free version, you can have one widget activated at a time. Chat Widget Button or Channels: You can choose any of 24 channels from 30+ chat channels to activate and use on your website simultaneously in the free version. Chat Widget Position: Choose the widget’s placement at either the bottom left, bottom right, top left, or top right. Widget Trigger Options: Choose when the widget will appear for the first time, such as after a few seconds or on a page scroll. Widget Behavior: There are three options for Widget Behavior: Click to Open, Hover to Open, and Open by Default. Call To Action: With Bit Assist’s Call To Action in the WordPress chat plugin, prompt visitors to engage in chat after a set time, boosting conversions and improving customer satisfaction. Customization: Bit Assist allows extensive customization for the chat widget, including color, icon, position, size, and shape. Dark Mode: Bit Assist’s Dark Mode in WordPress applies a dark color scheme to the chat widget and dashboard channels, enhancing visibility and reducing eye strain in low-light conditions. Widget Active Badge: Customize the color of the Active Badge in Bit Assist Widget to grab visitors’ attention and potentially boost click rates on your chat widget. Attention Animation: Grab visitors’ attention with Bit Assist’s animation feature. Choose from waggle, jump, or shockwave to boost engagement and conversation rates. Chat Widget Button Styles: You have the option to select from 4 visually appealing designs for your chat button. Chat Widget Button Visibility: You have the flexibility to choose whether you want to display the chat widget on mobile devices, desktops, or both. WhatsApp Message: Save time for visitors using Bit Assist’s WhatsApp channel and add a preset message to the chat button, allowing quick communication without typing. WooCommerce Floating Chat Widget Button: Bit Assist now supports the WooCommerce chat button for shipping status and order details. Chat Widget Style: Choose a different chat widget from the widget style from two chat widget styles here and choose any of them. Widget Show On: Using this feature, you can show or hide your chat widget on desktop or mobile. Pro version’s features of our chat plugin: The chat widget features that are included in the Free version of Bit Assist are also included in the Pro version. Chat Widget & Live Chat Live Support Chat Button: Some exclusive chat widget buttons are now in the pro feature including Tidio Live Chat Button, Tawk Live Chat Button, Crisp Live Chat Button, Intercom Live Chat Button, Custom Iframe, Knowledge Base, FAQ Button, Wp Search Button, WooCommerce Button. Unlimited Widgets: Bit Assist Pro allows unlimited chat widgets for engaging visitors across multiple websites, optimizing customer support to meet unique business needs and handling user interactions. Floating Chat Widget Channels: In Bit Assist Pro’s chat widget, display over 30+ chat buttons for various channels, allowing visitors to engage via their preferred platform (e.g., WhatsApp, Facebook, Instagram). Webhook: Bit Assist offers a Webhook URL feature in the custom form that allows users to send data through a Webhook. It’s a simple process – just insert the WebHook URL, and the submitted form data from the customer will be sent through that URL. With this feature, you can integrate your chat widget‘s form data from a custom form or contact form with other platforms and applications to automate tasks or improve your workflow. You can send data through webhook from Bit Assist’s custom form to Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Sperse.io, Thrive Automator, WP Webhooks, Advanced Form Integration, Make (Integromat), Integrately, Ifttt, Pabbly, N8N, Workato, KonnectzIT, Pipedream, SyncSpider, Albato, Elastic.io, Built.io, APIANT, Tray.IO, SureTriggers or SureTrigger, Flowmattic, Zoho Flow etc. Publish Widget in External Website: Configure chat widget for WhatsApp, Facebook, Instagram, and more. Use on various platforms beyond WordPress like Drupal, Joomla, Wix, and Shopify. Edit, add your domain, copy the script, and paste it into your external site. For more details, please visit our documentation. Set Business Hours: Bit Assist Pro’s Business Hours feature aligns chat widget availability with office hours, ensuring customized support for fixed-schedule businesses. Add Page Filter: This will let you selectively display the chat widget on specific pages, optimizing user experience and engagement. Custom CSS: You can add custom CSS for a unique chat widget appearance that matches your website’s design. Copy or Duplicate Chat Widget: You can duplicate your existing chat widget and save time to increase customer support across multiple websites. But you cannot use multiple widgets on the same website right now. Google Analytics (GTM: Click Track): With this feature, you can track the click details with Google Tag Manager. You have to activate the feature and configure the Google Tag Manager to track your website. Widget Analytics: The analytics feature tracks visitor and click counts, aiding in optimizing channel selection for improved customer attraction on your website. 🗬 BIT ASSIST VS OTHER SOCIAL SUPPORT LIVE CHAT SUPPORT PLUGINS Though Bit Assist is not a live chat plugin but you can add multiple live chat platforms. It does not have a dedicated live chat social support but you can integrate Tidio live chat, Tawk Live Chat, Crisp Live Chat, Intercom Live Chat, Line Messenger and Multiple Live Chat channels. ADD YOUTUBE VIDEO TO YOUR WIDGET Add a YouTube video to your widget. Select the channel from the Bit Assist’s dashboard and put the id of the video you want to show your website, visitors. CUSTOM FORM You can design the form to match your branding and modify fields, colors, and more to suit your needs. KNOWLEDGE BASE Create your Knowledge base channel and add any articles or posts to aware your website visitors about your products or next plan. ADD WHATSAPP CHAT, FACEBOOK MESSENGER CHAT BUTTON AND MORE CHAT CHANNELS With Bit Assist you have the flexibility to add WhatsApp chat, Facebook Messenger chat, Telegram chat, Line Messenger chat, Pinterest chat, Signal, Twitter, Discord, Live Chat Button: Crisp, Intercom, Tidio, Tawk etc. 📢 Social Chat Button Setup Documentation & Videos WhatsApp Chat Button: [Watch Video] Messenger Chat Button: [Watch Video] Instagram Button: [Watch Video] Telegram Chat Button: [Watch Video] LinkedIn Chat Button: [Watch Video] Slack Chat Button: [Watch Video] Twitter Chat Button: [Watch Video] TikTok Button: [Watch Video] Discord Chat Button: [Watch Video] Line Messenger Chat Button: [Watch Video] Snapchat Chat Button: [Watch Video] Viber Button: [Watch Video] We Chat Button: [Watch Video] SMS Button: [Watch Video] Call or Call Now Button: [Watch Video] Pinterest Chat Button: [Watch Video] Signal Button: [Watch Video] YouTube Channel Button: [Watch Video] Google Map Button: [Watch Video] Waze Map Button: [Watch Video] Calendly Schedule Button: [Watch Video] 🚀 Live Chat & Support Button Setup Documentation & Videos Tawk.to Live Chat Button Tidio Live Chat Button Crisp Live Chat Button Intercom Live Chat Button Custom Contact Form Button Knowledge Base Button FAQ Support Button WP Search Support Button WooCommerce Order Details Button Custom Channel Support Button Custom iFrame ✨ Why Users Love Bit Assist: 💠 Best Multi-Option Chat Widget Plugin -by @developerbornov 💠 Best chat solution -by @mrmordnes 💠 Best Widget for eCommerce Stores -by @ravirockzu 💠 Best Visitor communication solution -by @msisakib Explore Bit Apps Other Plugins: Bit Form: Powerful drag-and-drop form builder, creating advanced forms without coding. Bit Integrations: Connect your website with 295+ platforms (Google Sheets, CRM, email marketing tools). Bit Flows: Advanced multi-step workflow automation plugin. Bit File Manager: Simplify file management tasks directly in WordPress, eliminating FTP needs. Bit SMTP: Improve email deliverability securely and easily. Bit Social: Effortlessly auto-post WordPress content to popular social platforms like Facebook, Twitter, and LinkedIn. Telemetry Data Bit Assist optionally uses WP-Telemetry (upon your approval) to collect basic usage data, helping us improve your experience. No data is collected without explicit consent. Source Code Source code is available on GitHub: https://github.com/Bit-Apps-Pro/bit-assist-wp External services Bit Assist connects to third-party services only when a site visitor clicks a channel button or when the site owner has explicitly configured that channel. No data is sent from your server without a deliberate user action. For a full list of every external service used, what data is sent, when it is sent, and links to each service’s Terms of Use and Privacy Policy, please see: external-services.md

Connect with your website visitors for free using a chatbot widget. This chatbot WordPress plugin from Collect.chat is the easiest way to add a chat widget to your site. Watch your conversions skyrocket with customer communication in real-time and zero effort on your side. TOP 10 BENEFITS: Chat with visitors 24/7, even while you sleep Convert them into paying customers Generate & qualify your leads on autopilot Engage your visitors and collect critical feedback Grow your email list and subscriber base Guide and educate your customers with interactive FAQ Allow contacts to set appointments Notify the sales team about hot leads Interact with each and every website visitor Automate your customer support 100% Actively being used on 15,000+ websites including Airbnb, Techstars, Saudi and UK governments, Bank of Bhutan. Our bot widgets are being used on all web platforms like WordPress including Wix, Squarespace, Shopify, Woocomerce. It’s also compatible with page builders like Elementor, Divi, Beaver, WP Bakery, Gutenberg Blocks, Visual Composer, Themify etc. It’s useful as a contact bot, a feedback bot, a survey bot, an FAQ bot and more. You are in total control of the conversational bot. USE-CASES OF CHATBOT Lead Generation via chat inside websites. There is no better way to interact with visitors and grab their contact information, than an interactive chatbot. The human-friendly bot is capable of changing the conversation flow depending on user interaction. It gets you the data to drive email campaigns and marketing programs. Appointment booking using the chatbot. Don’t go back and forth emails between a customer to find the right time to book a call. Do it on the spot. Our appointment booking shows the times that you are available in their timezone. All they have to do is pick a time and you will get the event saved on Google Calendar. Automating data collection with chatbot integrations. With too many information coming in, it’s vital to organise and work on each inquiry, one at a time. This where the integrations play a part. On top of getting email notifications, you can send the data to Google Sheets, or a CRM of your choice like Hubspot or even create a support ticket in, let’s say FreshDesk. Substitute a dedicated livechat team and save money. Having a livechat team available 24×7 would be awesome. But many small businesses can’t do that. This is why we recommend using a chatbot on the website. The first touch point is from the chatbot and then based on the lead qualification system, you can decide whether or not guide the user to a live chat system or not. This approach has saved a lot of time and $$$ for our end customers. Survey and Feedback collection. There is no nice way to do a survey or ask for feedback. It’s one of the hardest tasks to get people to fill them in. However, our customers have had more success with our interactive chatbots. The completion rate on our chatbot tool is higher than most of our competitors. We provide full customer support to help you achieve your goals. Here’s what our customer’s had to say: Real Testimonials “Collect.chat has been super useful for us and we have certainly seen a growth in our subscriptions per month. With the contribution of this widget, we have even seen an average 30% increase in the total monthly subscriptions.” ★★★★★ — Evi Katsoulieri, GrowthRocks “The templates are amazing. Very easy to setup and very powerful. Its a great services that its the equivalent of having a 24/7 employee that does a great onboarding experience for your prospects.” ★★★★★ — Victor Bustillos, Webjoy “My workflow is simplified by replacing Drift, Intercom, Typeform into one tool — Collect.chat!” ★★★★★ — Saran Kumar, Yatramantra INDUSTRY-WISE USES OF CHATBOT As long as you have a website and rely upon it get traffic and business, then you could benefit from a chatbot. Our bots are highly customizable. You design the conversation and you are in total control. If you are in B2B or B2C, you will have a need to tap into website traffic. Following are the major industries where we have created chatbot templates for our users: Chatbots for Freelancers Chatbots for Restaurants Chatbots for GYM Chatbots for Real Estate Chatbots for Mortgage Chatbots for School Chatbots for Insurance Chatbots for Ecommerce Chatbots for Abroad Studies Chatbots for Travel Chatbots for Tourism Chatbots for Art Gallery Chatbots for Exhibition and Museum Chatbots for Recording Studio Chatbots for Delivery Service Chatbots for Small Businesses Chatbots for Agencies Chatbots for Influencers Chatbots for Consultants Chatbots for Personal Trainers Chatbots for Personal Coaches Chatbots for MLM sales Chatbots for Brick-and-mortar shops Chatbots for Drone Marketing Chatbots for Digital Agencies Chatbots for Digital Marketers Chatbots for Service Company Chatbots for Co-working Chatbots for Designers Chatbots for Entrepreneurs Chatbots for Education Chatbots for Online Courses Chatbots for Legal Services Chatbots for FAQ website Chatbots for Hiring and Recruitment Services Chatbots for Interview Chatbots for NGO and Non-profits Chatbots for Wedding Planner Chatbots for Event Organising Chatbots for Hospitals Chatbots for Clinics Chatbots for Doctors Chatbots for Spare Parts Chatbots for Automobile Chatbots for Bakery Chatbots for Pastry Chatbots for Packaging Service Chatbots for Logistics Chatbots for Career Guidance Chatbots for Yoga Class Chatbots for Mobile app Chatbots for SEO Service Chatbots for Videographers Chatbots for Photographers Chatbots for Nurseries and Garden Chatbots for Hair Salon ALL OUR FEATURES IN NUTSHELL: Drag and drop chatbot builder No coding involved 50+ chatbot templates to help you jumpstart 16 message types to help you make the conversation Design the bot to match your website Copy-paste to make the bot live (It's just plug 'n play) Add Youtube videos or images to the chat Get instant email notifications Collect data in Google Sheets Send data to any tool using Zapier Schedule appointments with the customer in chat Integrate with Google Calendar Send user from chatbot to Whatsapp Also, redirect the user to Facebook Messenger Add live chat support using tawk.to link Use a shortcode to embed chatbot in WP posts or pages Share your chatbot using a unique link Multiple triggers (time trigger, exit trigger, scroll trigger) Show bot based on – country, device, date & time, URL and more Block spammy visitors SMS verification when collecting phone number Send email notifications to multiple members of your team Track your bot in Google Analytics and FB analytics Get live metrics and insights about customer interactions chat is a GDPR compliant chatbot One account. Unlimited bots! Developer options are available to customise the chatbot further. WHY USE COLLECT.CHAT? INCREASE SALES Understanding the pain points of your customers is the first step towards building a great rapport with them. Once you have that, making a sale is easier. Engage your Customers The key to the success of your Website is to keep your visitors engaged. The more time they spent on your website, the more likely they will become paying customers. Take UX to the next Level Having an awesome User experience helps to establish an early emotional connection with your visitor. Our conversational form adds a certain delight for the visitor that achieves reliability. Boost Conversions When you get the contact information of every single visitor on your website, you have an opportunity to convert each and every one of them. Don’t let your business sleep The fully automated chat bot will collect leads even when all of your sales reps are asleep or on vacation. Don’t let your business sleep ever. Insure your Paid Traffic Capturing email addresses is essential when you pay for the traffic to your website. Collect.chat acts as the insurance policy for your paid traffic. Powerful Data Metrics Collect.chat visually displays your data. Through our in-depth analysis, you will understand the requirements of your customers and thus improve your service. Copy-Paste to Install To install Collect.chat’s wp chatbot on your website, all you have to do is copy and paste the snippet code. It is a one-time process. Make a Chatbot in Minutes Nobody has ever made chatbot making as easy as Collect.chat. Using our simple drag-and-drop approach you can design and script a chatbot in minutes. You can translate the chatbot into any language (over 180 of them). So you can make: English chatbot Spanish chatbot Portuguese chatbot Arabic chatbot Chinese chatbot Danish chatbot Dutch chatbot French chatbot German chatbot Hebrew chatbot Hindi chatbot Italian chatbot Japanese chatbot Korean chatbot Persian chatbot Polish chatbot Romanian chatbot Russian chatbot Swedish chatbot RTL languages are supported! WHY COLLECT.CHAT IS BETTER THAN OTHER PLUGINS? There are plenty of chatbot solutions in the WordPress plugins marketplace like ArtiBot, WP Chatbot, Botsify, Cliengo, Tidio, Clientify, Acobot, Instabot, Chatbot Botnation, Chatfuel, Bot Libre and GoBot and more. Many of them do not have the advanced features like Zapier integration, Appointment booking, Google sheet integrations, etc. We rank #1 when it comes to the ease of making a chatbot. You have ready-made templates and also customer support is at our heart. Our success lies in your success. That’s what we believe in. We offer the user experience to your customers through our chatbot. WHICH INTEGRATIONS ARE SUPPORTED IN COLLECT.CHAT? You can send the data to any third-party app of your choice. We support webhooks and Zapier connections, so we are a 100% integration-friendly product. Once a connection is made, the bot will push the data to the app without any delay. Our native integrations include: Zapier integration Google Sheets – to get all your data in one place Google Calendar – for managing your appointments MailChimp – to grow your email list Webhooks – to send data your server or custom app With the power of Zapier (or even Integromat), you can also integrate with the following tools: Get SMS notifications for chatbot response through Zapier Husbpot – for building customer relationships Salesforce – enterprise grade customer management Constant Contact – for email marketing AWeber – email marketing for small businesses ActiveCampaign – for Marketing automation AgileCRM – CRM for small businesses Autopilot – for visual marketing automation Capsule – for improving customer relations Freshsales – for full-fledged sales operation ConvertKit – for growing blog through email automation Copper – for G-suite users to track customer cycle Customerly – for active customer support management Drift – for email marketing and live chat Drip – for drip email campaigns Groundhogg – for wordpress marketing automation Infusionsoft – a sales platform for small businesses Intercom – for livechat and customer support Kartra – for launching your online business MailerLite – for email campaign and automation Mailjet – for email deliver service Maropost – for customer engagement Mautic – for free open source marketing NationBuilder – for political campaigns Ontraport – for optimizing customer support Platform.ly – for scaling and automating online business Salesflare – for small businesses selling B2B SendinBlue – for an all-in-one digital marketing experience Shopify – for ecommerce store setup and sales Sendlane – for ecommerce marketing automation Tubular – to get video analytics and monetize your business UserEngage – for advanced sales and marketing automation Zoho – for boosting your online productivity Zero BS WordPress CRM – for the ultimate entrepreneur CRM WP ERP – for a complete WordPress business management UpiCRM – for leads management and a contacts database Help Scout – for help desk and ticket handling Zendesk – for customer support and ticketing The chatbot tool can also be useful with products and people in the following area: Email, Newsletters, Contacts, Call Tracking, Calendar,Bookmarks, Accounting, Ads and Analytics, Amazon Web Services (AWS), Analytics, App Builder, Appointment setting, Customer Appreciation, Customer Relationship Management (CRM), Customer Support, Dashboards, Databases, Developer Tools, Devices, Documents, Drip Emails, Ecommerce, Education, Team Collaboration, Time Tracking, To-do Lists, Transactional Email, Real Estate, Reports, Reminders, Scheduling, Server Monitoring, Signatures, Notifications, Payment Processing, Phone & SMS, Printing, Product Management, Event Management, FAQ, Facebook, Fax, Files, Fitness & Entertainment, Forms, Fundraising, Gaming, Google, Human Resources (HR), Management Tools, Marketing Automation, Microsoft, Net Promoter Score, News, Notes, Project Management, Proposals & Invoices, Social Media, Social Media Management, Spreadsheets, Surveys, Team Chat, Video Calls, Video, Audio, & Images, Webinar DEMO You can see a demo chatbot on our website here – Collect.chat. Just click on the Try Demo chat button. SUPPORT If you have any questions about making the chatbot, please send an email to [email protected]. We have extensively documented the steps in our helpcentre – help.collect.chat REGULAR UPDATES We update our product regularly. For latest updates from Collect.chat, please visit – https://updates.collect.chat/