Chat Widget vs Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

Bit Assist makes it easy for your website visitors to quickly connect with your business through their preferred messaging apps, including WhatsApp chat, Facebook Messenger chat, Telegram chat, Instagram chat, Discord, Slack, Viber, TikTok, LinkedIn chat, and more. It supports popular live chat support integrations such as Tidio live chat, Tawk live chat, Intercom live chat, Crisp live chat and more, ensuring you never miss an opportunity to communicate directly with your customers. Bit Assist Plugin Deep-Dive Tutorial! – by EZ WP 4U 🎯 Key Features: – 30+ social and live chat platforms in one widget – Customizable design, icon, position, animation, and behavior – Works with live chat tools like Tidio, Tawk.to, Crisp, Intercom – WooCommerce integration for order & shipping lookup – Built-in contact form, FAQ section, and knowledge base – External site publishing (Shopify, Wix, Squarespace, etc.) – Webhook support for automation (Zapier, Make, Bit Flows) – Dark mode and mobile/desktop targeting Although Bit Assist isn’t itself a dedicated chat widget system, it easily integrates various messaging and social platforms into a single, intuitive floating chat widget for your WordPress website. Bit Assist offers unique advanced features such as a customizable Contact Form, an easy-to-use FAQ section, a built-in Knowledge Base, WooCommerce Order Details, WordPress Search, and WebHook. How to Add ALL Messaging Platforms to WordPress? | Bit Assist Tutorial – by WP Simple Hacks You can also use Bit Assist on other platforms, such as Shopify, Wix, and Squarespace, using the External Publish feature, which allows for smooth customer support across all your online channels. 📢 Stay Updated & Connected: 🚀 Try Demo | 🚀 Documentation | 🚀 Premium | 🚀 Support | 🚀 Facebook Community | 🚀 YouTube Channel Free WordPress Floating Contact Button Plugin | Bit Assist Tutorial – by Quick Tips ** Easily chat with 30+ channels are:** Call Custom Form Custom iframe Custom Channel Discord FAQ WooCommerce Google Map Instagram Knowledge Base Line WP Search LinkedIn Messenger Live Chat Messenger Slack Tidio SMS Snapchat Tawk Telegram Crisp TikTok Twitter Chat Intercom Viber Waze WeChat Calendly Pinterest WhatsApp Chat YouTube Signal TidyCal ✅ Chat Widget with Multiple Messaging Channels Supports 30+ channels including WhatsApp, Facebook Messenger, Telegram, Line, Instagram, Discord, Slack, SMS, Twitter, LinkedIn, TikTok, Snapchat, Viber, Signal, and more live chat support channels. Integration with popular live chat support tools: Tawk to live chat support, Tidio live chat support, Intercom live chat support, and Crisp live chat support. ✅ Intuitive Floating Chat Widget Place the widget in any corner of your website (bottom-left, bottom-right, top-left, top-right). Select widget behavior: Click to Open, Hover to Open, or Open by Default. Multiple styles available to match your branding. ✅ Customizable Forms & FAQ Create customized contact forms tailored to your brand identity. Add FAQs directly within the widget to quickly address common visitor questions. ✅ WooCommerce Integration Allow customers to quickly check order statuses or shipping information directly from the widget. It saves user time & effort. ✅ Built-in Knowledge Base Easily integrate your existing knowledge base or create new articles to help customers find instant answers. ✅ Advanced WebHook Integrations (Pro) Easily send form data to external platforms like Bit Flows, Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Make.com (Integromat), Pabbly, Zapier, and many others for advanced automation. ✅ Analytics & Insights (Pro) Monitor widget interactions through built-in analytics or integrate with Google Tag Manager for advanced tracking. ✅ External Website Compatibility (Pro) Use Bit Assist on websites beyond WordPress, including Drupal, Joomla, Shopify, Wix, Squarespace, and other external websites. ✅ Customizable Availability and Display Settings (Pro) Set specific business hours for widget availability. Use page-specific rules to control widget visibility on your website. ✅ Dark Mode & Accessibility Built-in dark mode support reduces eye strain and enhances readability. Free version’s features of our chat plugin: Chat Widget: In Bit Assist free version, you can have one widget activated at a time. Chat Widget Button or Channels: You can choose any of 24 channels from 30+ chat channels to activate and use on your website simultaneously in the free version. Chat Widget Position: Choose the widget’s placement at either the bottom left, bottom right, top left, or top right. Widget Trigger Options: Choose when the widget will appear for the first time, such as after a few seconds or on a page scroll. Widget Behavior: There are three options for Widget Behavior: Click to Open, Hover to Open, and Open by Default. Call To Action: With Bit Assist’s Call To Action in the WordPress chat plugin, prompt visitors to engage in chat after a set time, boosting conversions and improving customer satisfaction. Customization: Bit Assist allows extensive customization for the chat widget, including color, icon, position, size, and shape. Dark Mode: Bit Assist’s Dark Mode in WordPress applies a dark color scheme to the chat widget and dashboard channels, enhancing visibility and reducing eye strain in low-light conditions. Widget Active Badge: Customize the color of the Active Badge in Bit Assist Widget to grab visitors’ attention and potentially boost click rates on your chat widget. Attention Animation: Grab visitors’ attention with Bit Assist’s animation feature. Choose from waggle, jump, or shockwave to boost engagement and conversation rates. Chat Widget Button Styles: You have the option to select from 4 visually appealing designs for your chat button. Chat Widget Button Visibility: You have the flexibility to choose whether you want to display the chat widget on mobile devices, desktops, or both. WhatsApp Message: Save time for visitors using Bit Assist’s WhatsApp channel and add a preset message to the chat button, allowing quick communication without typing. WooCommerce Floating Chat Widget Button: Bit Assist now supports the WooCommerce chat button for shipping status and order details. Chat Widget Style: Choose a different chat widget from the widget style from two chat widget styles here and choose any of them. Widget Show On: Using this feature, you can show or hide your chat widget on desktop or mobile. Pro version’s features of our chat plugin: The chat widget features that are included in the Free version of Bit Assist are also included in the Pro version. Chat Widget & Live Chat Live Support Chat Button: Some exclusive chat widget buttons are now in the pro feature including Tidio Live Chat Button, Tawk Live Chat Button, Crisp Live Chat Button, Intercom Live Chat Button, Custom Iframe, Knowledge Base, FAQ Button, Wp Search Button, WooCommerce Button. Unlimited Widgets: Bit Assist Pro allows unlimited chat widgets for engaging visitors across multiple websites, optimizing customer support to meet unique business needs and handling user interactions. Floating Chat Widget Channels: In Bit Assist Pro’s chat widget, display over 30+ chat buttons for various channels, allowing visitors to engage via their preferred platform (e.g., WhatsApp, Facebook, Instagram). Webhook: Bit Assist offers a Webhook URL feature in the custom form that allows users to send data through a Webhook. It’s a simple process – just insert the WebHook URL, and the submitted form data from the customer will be sent through that URL. With this feature, you can integrate your chat widget‘s form data from a custom form or contact form with other platforms and applications to automate tasks or improve your workflow. You can send data through webhook from Bit Assist’s custom form to Flowmattic, AutomatorWP, Uncanny Automator, WP Fusion, Sperse.io, Thrive Automator, WP Webhooks, Advanced Form Integration, Make (Integromat), Integrately, Ifttt, Pabbly, N8N, Workato, KonnectzIT, Pipedream, SyncSpider, Albato, Elastic.io, Built.io, APIANT, Tray.IO, SureTriggers or SureTrigger, Flowmattic, Zoho Flow etc. Publish Widget in External Website: Configure chat widget for WhatsApp, Facebook, Instagram, and more. Use on various platforms beyond WordPress like Drupal, Joomla, Wix, and Shopify. Edit, add your domain, copy the script, and paste it into your external site. For more details, please visit our documentation. Set Business Hours: Bit Assist Pro’s Business Hours feature aligns chat widget availability with office hours, ensuring customized support for fixed-schedule businesses. Add Page Filter: This will let you selectively display the chat widget on specific pages, optimizing user experience and engagement. Custom CSS: You can add custom CSS for a unique chat widget appearance that matches your website’s design. Copy or Duplicate Chat Widget: You can duplicate your existing chat widget and save time to increase customer support across multiple websites. But you cannot use multiple widgets on the same website right now. Google Analytics (GTM: Click Track): With this feature, you can track the click details with Google Tag Manager. You have to activate the feature and configure the Google Tag Manager to track your website. Widget Analytics: The analytics feature tracks visitor and click counts, aiding in optimizing channel selection for improved customer attraction on your website. 🗬 BIT ASSIST VS OTHER SOCIAL SUPPORT LIVE CHAT SUPPORT PLUGINS Though Bit Assist is not a live chat plugin but you can add multiple live chat platforms. It does not have a dedicated live chat social support but you can integrate Tidio live chat, Tawk Live Chat, Crisp Live Chat, Intercom Live Chat, Line Messenger and Multiple Live Chat channels. ADD YOUTUBE VIDEO TO YOUR WIDGET Add a YouTube video to your widget. Select the channel from the Bit Assist’s dashboard and put the id of the video you want to show your website, visitors. CUSTOM FORM You can design the form to match your branding and modify fields, colors, and more to suit your needs. KNOWLEDGE BASE Create your Knowledge base channel and add any articles or posts to aware your website visitors about your products or next plan. ADD WHATSAPP CHAT, FACEBOOK MESSENGER CHAT BUTTON AND MORE CHAT CHANNELS With Bit Assist you have the flexibility to add WhatsApp chat, Facebook Messenger chat, Telegram chat, Line Messenger chat, Pinterest chat, Signal, Twitter, Discord, Live Chat Button: Crisp, Intercom, Tidio, Tawk etc. 📢 Social Chat Button Setup Documentation & Videos WhatsApp Chat Button: [Watch Video] Messenger Chat Button: [Watch Video] Instagram Button: [Watch Video] Telegram Chat Button: [Watch Video] LinkedIn Chat Button: [Watch Video] Slack Chat Button: [Watch Video] Twitter Chat Button: [Watch Video] TikTok Button: [Watch Video] Discord Chat Button: [Watch Video] Line Messenger Chat Button: [Watch Video] Snapchat Chat Button: [Watch Video] Viber Button: [Watch Video] We Chat Button: [Watch Video] SMS Button: [Watch Video] Call or Call Now Button: [Watch Video] Pinterest Chat Button: [Watch Video] Signal Button: [Watch Video] YouTube Channel Button: [Watch Video] Google Map Button: [Watch Video] Waze Map Button: [Watch Video] Calendly Schedule Button: [Watch Video] 🚀 Live Chat & Support Button Setup Documentation & Videos Tawk.to Live Chat Button Tidio Live Chat Button Crisp Live Chat Button Intercom Live Chat Button Custom Contact Form Button Knowledge Base Button FAQ Support Button WP Search Support Button WooCommerce Order Details Button Custom Channel Support Button Custom iFrame ✨ Why Users Love Bit Assist: 💠 Best Multi-Option Chat Widget Plugin -by @developerbornov 💠 Best chat solution -by @mrmordnes 💠 Best Widget for eCommerce Stores -by @ravirockzu 💠 Best Visitor communication solution -by @msisakib Explore Bit Apps Other Plugins: Bit Form: Powerful drag-and-drop form builder, creating advanced forms without coding. Bit Integrations: Connect your website with 295+ platforms (Google Sheets, CRM, email marketing tools). Bit Flows: Advanced multi-step workflow automation plugin. Bit File Manager: Simplify file management tasks directly in WordPress, eliminating FTP needs. Bit SMTP: Improve email deliverability securely and easily. Bit Social: Effortlessly auto-post WordPress content to popular social platforms like Facebook, Twitter, and LinkedIn. Telemetry Data Bit Assist optionally uses WP-Telemetry (upon your approval) to collect basic usage data, helping us improve your experience. No data is collected without explicit consent. Source Code Source code is available on GitHub: https://github.com/Bit-Apps-Pro/bit-assist-wp External services Bit Assist connects to third-party services only when a site visitor clicks a channel button or when the site owner has explicitly configured that channel. No data is sent from your server without a deliberate user action. For a full list of every external service used, what data is sent, when it is sent, and links to each service’s Terms of Use and Privacy Policy, please see: external-services.md

Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution. AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used. Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat. Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys. Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience. Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries. Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. Live Visitors: See who’s currently visiting your website and live chat with them. 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Show FAQ and reduce customer support live chat tickets Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign agents & provide an enriching customer experience to web visitors Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger, and more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with all your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media “Smooth and easy Simple interface and a good way to engage with potential customers.” Matias Yabar-Davila, Coach Social