BetterCX Widget vs TimeSaverBot – Multilingual AI Chatbot for WooCommerce & Live Chat

The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security. Key Features AI-Powered Support: Intelligent chatbot that understands context and provides helpful responses Real-time Chat: Instant messaging with your customers Customizable Appearance: Match your brand with themes, colors, titles, and positioning options Embedded Mode Options: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts Component layout (is-component): Optional inline “component” mode for embedding the chat in-page (not floating); shortcode is_component="true" with optional component_min_height and per-element radius attributes Rich Media Support: Image upload and sharing capabilities for enhanced communication Branding Control: Customizable “Powered by BetterCX” attribution display Mobile Responsive: Optimized for all devices and screen sizes WordPress Integration: Native shortcode and widget support Event Tracking: Monitor user interactions and analytics Security First: GPLv2+ licensed, no tracking without consent Developer Friendly: Full API access and customization options How It Works Install & Activate: Install the plugin and activate it Get Your Key: Obtain your public key from the BetterCX dashboard Configure: Set your preferences in the admin settings Deploy: Use shortcodes, widgets, or automatic placement Monitor: Track interactions and improve customer support Integration Options Shortcode: [bettercx_widget] – Use anywhere in posts, pages, or widgets Widget Areas: Drag and drop into any widget area Automatic Placement: Global widget placement on all pages Custom Positioning: Left or right side positioning Embedded Sizing: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio Embedded Placement: Top, center, or bottom positioning for embedded widgets Component mode shortcode: Use [bettercx_widget is_component="true" ...] for the Stencil is-component layout; the plugin sets the isComponent property after load so boolean attributes work reliably (same pattern as embedded) Theme Integration: Seamless integration with any WordPress theme Privacy & Security This plugin is designed with privacy and security in mind: No Unauthorized Tracking: Only tracks with explicit user consent Local Asset Loading: All assets are bundled locally (no external CDN dependencies) No External Scripts: All JavaScript and CSS files are included in the plugin Secure Communication: All API calls use HTTPS encryption Data Minimization: Only collects necessary information for functionality GDPR Compliant: Follows European data protection regulations Opt-in Analytics: Analytics tracking requires explicit user consent No Third-party Dependencies: No external libraries loaded from CDNs Service Integration This plugin integrates with the BetterCX service to provide AI-powered customer support. The service: Processes chat messages to provide intelligent responses Stores conversation history for context Provides analytics and insights Offers enterprise-grade security and reliability Service Terms and Privacy: * Service Provider: BetterCX Inc. * Service URL: https://bettercx.ai * Terms of Service: https://bettercx.ai/terms * Privacy Policy: https://bettercx.ai/privacy * Data Processing: All data processing occurs on BetterCX servers * Data Retention: As per BetterCX privacy policy * User Rights: Users can request data deletion and opt-out of tracking Important: This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers. For more information about the BetterCX service, visit bettercx.ai. External Services This plugin uses the following external services: BetterCX API Service What it is: AI-powered customer support service that processes chat messages and provides intelligent responses. What data is sent: * Chat messages sent through the widget * Session information for authentication * Website origin for security validation When data is sent: * When a user sends a message through the chat widget * When the widget initializes and creates a session * When the widget needs to authenticate with the service Service Provider: BetterCX Inc. Terms of Service: https://bettercx.ai/terms Privacy Policy: https://bettercx.ai/privacy Google Translate API (Optional) What it is: Language detection service used to automatically detect the website’s language for proper widget localization. What data is sent: * Sample text from the website (first 1000 characters) * Only sent when automatic language detection is enabled When data is sent: * Only when the widget needs to detect the website’s language * Only if the language cannot be determined from HTML meta tags or browser settings Service Provider: Google LLC Terms of Service: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy Note: This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature. Important: The Google Translate API usage is implemented in the compiled JavaScript files (/assets/p-*.js) and is only called when automatic language detection is enabled. The source code for this functionality is available in /src/services/theme.service.ts in the detectLanguageWithGoogleTranslate() method. Privacy Policy This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy: Data Collection The plugin may collect the following information: * Chat messages sent through the widget * Session information for authentication * Basic usage analytics (with user consent) Data Usage Collected data is used to: * Provide AI-powered responses to customer inquiries * Maintain conversation context * Improve the service quality * Generate analytics and insights Data Storage Chat messages are stored securely on BetterCX servers Session data is stored temporarily for authentication No sensitive data is stored locally on your WordPress site User Rights Users have the right to: * Access their data * Request data deletion * Opt out of analytics tracking * Close the chat widget at any time Contact Information For privacy-related questions, contact: * Email: [email protected] * Website: bettercx.ai/privacy Service Terms This plugin integrates with the BetterCX service. By using this plugin, you agree to: BetterCX Terms of Service: bettercx.ai/terms BetterCX Privacy Policy: bettercx.ai/privacy WordPress.org Plugin Directory Guidelines The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions. Support Getting Help Plugin Documentation: Check the plugin settings page for usage instructions WordPress.org Forums: Post questions in the plugin support forum BetterCX Support: Visit bettercx.ai/support Email Support: Contact [email protected] Reporting Issues If you encounter any issues: 1. Check the plugin settings and configuration 2. Test with a default WordPress theme 3. Disable other plugins temporarily 4. Check the browser console for errors 5. Report the issue with detailed information Feature Requests We welcome feature requests! Please: * Check if the feature already exists * Describe the use case clearly * Explain how it would benefit users * Submit through our support channels Development Source Code This plugin includes human-readable source code in the /src/ directory: * TypeScript/React source files for the widget component * SCSS source files for styling * Service layer source code * Type definitions * Build configuration files The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code. Source Code Location: The complete source code is available in the /src/ directory of this plugin, including: – /src/components/ – React/TypeScript components – /src/services/ – API and authentication services – /src/types/ – TypeScript type definitions – /src/utils/ – Utility functions – /src/global/ – Global styles Building To build the widget from source: 1. Navigate to the /src/ directory 2. Run npm install to install dependencies 3. Run npm run build to build the widget 4. The built files will be output to the assets/ directory Build Process: The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process: 1. Compiles TypeScript source files from /src/ directory 2. Bundles and minifies JavaScript/CSS assets 3. Outputs compiled files to /assets/ directory 4. Generates multiple output formats (ES modules, SystemJS, UMD) Contributing This plugin is open source and welcomes contributions: * Fork the repository * Create a feature branch * Follow WordPress coding standards * Submit a pull request Code Standards The plugin follows: * WordPress PHP Coding Standards * WordPress JavaScript Coding Standards * WordPress CSS Coding Standards * PSR-12 coding standards where applicable Testing Before submitting changes: * Test with multiple WordPress versions * Test with different themes * Test with other plugins * Run PHP linting tools * Test JavaScript functionality License This plugin is licensed under the GPLv2 or later. This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. Credits Development Team BetterCX Team – Plugin development and maintenance WordPress Community – Testing and feedback Open Source Contributors – Code improvements and bug fixes Third-Party Libraries This plugin uses the following open source libraries: * BetterCX Widget (MIT License) * WordPress Core APIs (GPLv2+) * Modern JavaScript (ES6+) Acknowledgments Special thanks to: * WordPress.org Plugin Directory team * WordPress community contributors * Beta testers and early adopters * All users who provide feedback and suggestions Technical Details Requirements WordPress 5.0 or higher PHP 7.4 or higher Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+) HTTPS recommended for production use Performance Lightweight and fast loading Optimized asset delivery Minimal database queries Efficient caching mechanisms Security Input sanitization and validation Output escaping Nonce verification Capability checks Secure API communication Compatibility WordPress 5.0 – 6.8+ PHP 7.4 – 8.3+ All major browsers Mobile and tablet devices Popular WordPress themes Major page builders Additional Information Plugin URI https://wordpress.org/plugins/bettercx-widget/ Author URI https://bettercx.ai Tags chat, widget, customer support, ai, privacy, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience Requires Plugins None Network No Multisite Yes, works with WordPress Multisite Export Yes, settings can be exported and imported Import Yes, settings can be imported from exported files Last Updated 2026-04-28 Version 1.0.30 Minimum WordPress Version 5.0 Tested WordPress Version 6.8 Minimum PHP Version 7.4 Tested PHP Version 8.3 Stable Tag 1.0.30 Development Version 1.0.30 Requires at least 5.0 Tested up to 6.8 Requires PHP 7.4 License GPLv2 or later License URI https://www.gnu.org/licenses/gpl-2.0.html Text Domain bettercx-widget Domain Path /languages Network false Update URI https://wordpress.org/plugins/bettercx-widget/

Someone lands on your site at 11pm with a question. Nobody is online. They buy from whoever did answer. TimeSaverBot is an AI chatbot for WordPress and WooCommerce. It learns your existing pages and your product catalog, answers visitor questions in 46 languages, recommends products from your own stock, and collects contact details when nobody on your team is online. Built for WooCommerce stores, clinics and salons that take bookings, agencies, and any site that sells a service and answers the same questions all day. Setup is a wizard: pick your pages, pick a ready-made bot, done. No code, no theme edits, no separate sign-up — you are live in about five minutes. 30-day free trial. No credit card. Answers only from your own content — your pages, your FAQ, your products. Not from the open internet. No OpenAI API key — nothing to register, no token bills, no keys to paste into WordPress Deep WooCommerce integration — price, stock, variations, weight, dimensions, photos 46 languages, detected automatically — your content stays in one language Five ready-made bots — sales, support, bookings, e-commerce, or your own instructions Captures leads 24/7 — your team picks up a conversation that is already half done The plugin connects your site to the TimeSaverBot platform. The setup wizard creates your account for you. The bot answers from your site, not from the internet An AI chatbot is only worth having if you can trust what it tells your customers. TimeSaverBot builds every answer from the pages you chose, the FAQ you wrote and the products in your catalog. When it doesn’t have the answer, it says so and offers to take the visitor’s details instead of inventing something. Prices, stock, model numbers, SKUs and brand names come straight from WooCommerce, so they are right at the moment the customer asks. And there is no OpenAI account to open and no separate usage bill to watch — the platform handles the AI side. The bot knows your WooCommerce catalog The plugin reads your products through WooCommerce’s own API, so the bot answers like a salesperson standing in your stockroom: Price and sale price. “How much is it?” — “$24.90, on sale right now, normally $29.” Stock, down to the last unit — including the one that sold a minute ago to somebody else. Most integrations never notice that. Variations. “Do you have it in blue, size 42?” — “Blue 42 is in stock, $24.90. Red 42 is sold out.” Weight and package dimensions. “Will it fit a parcel locker?” — “2.4 kg, and the box is 30 × 20 × 15 cm.” Photo, brand, category, SKU and rating — the bot sends a real product card with a button through to the product page, and finds things the way customers ask: by brand, by product code, by category. Sold-out products too — “It’s out right now, leave your details” beats silence. It narrows down, as well: “something under $30”, “only what’s in stock”, “cheapest first”. Create, edit or delete a product and the bot knows moments later — no overnight update, nothing to re-import by hand. Import your whole catalog or a single category with its subcategories. WooCommerce is optional. Without it, everything else works exactly the same. 46 languages, and the bot picks the right one itself Most chat plugins offer a handful of languages and ask you to choose one. TimeSaverBot works out the language from the visitor’s first message and answers in it. A Polish visitor gets Polish. A Brazilian gets Portuguese. Nobody picks a setting. Your content stays in one language — yours. The bot understands what a question means, not just the words it is written in, so the answer is built from the page you already wrote and comes back in the visitor’s language. No translation plugin, no duplicate pages, no 46 versions of your FAQ Exact details still match exactly — model numbers, SKUs, brand names Right-to-left done properly — for Arabic, Persian, Hebrew and Urdu the whole chat window mirrors, not just the text The chat window’s own buttons and labels ship in 82 languages and regional variants, and the plugin’s admin screens in 75 From Arabic and Chinese to Polish, Portuguese and Thai — see the full list in the FAQ. Pick a bot and it works out of the box 📈 General Sales — services, B2B, landing pages. Answers, then guides toward an inquiry. 🎧 General Support — sites with documentation or a knowledge base. 📅 Service Order — clinics, salons, repair shops. Collects name, phone, service, preferred time. 🛒 E-commerce — advises from your catalog, compares products, answers on price, stock, delivery and payment. 🤖 Prompt Bot — for anything the four above don’t cover. You write the instructions: a bot that only screens candidates for your job openings, or one that answers strictly from your legal FAQ and refers everything else to a partner. Live in about five minutes Activate the plugin — the wizard starts on its own. Pick the pages the bot learns from. Your WooCommerce catalog imports at the same time. Choose one of the five bots above, or write your own instructions. Set your widget colors and text, with live preview. Done — the widget is already on your site. Every step after picking your pages can be skipped. The bot always knows the current state of your site Edit a page and the bot picks the edit up. Publish one and it is included. Delete it and it drops out — the bot never answers from a page that no longer exists. Pages, posts and your custom sections like Services or Projects Re-scan the whole site or a single page whenever you want Write FAQ answers by hand, or import them from CSV or JSON Everything syncs in the background and never holds up your editor A widget that fits your site Appears on every page automatically — no shortcode, no theme file to edit Your colors, button text and chat title, previewed live in the wizard Works on phones, tablets and desktops — on a small screen the chat opens out to fill it Runs in its own window inside your page, so your theme can’t break it and it can’t break your theme Conversations turn into customers Chatting is not the point. Getting the business is. TimeSaverBot asks the qualifying questions you would otherwise type out yourself, works out what the visitor actually wants, and takes their contact details before they click away. If nobody is online, you still get the lead — with the whole conversation attached. When your team is around, the same widget is your live chat: switch on Live operators and the bot hands the conversation over to a human instead of taking a contact. Everything from your WordPress admin One click, no second login — Chat, Leads and Knowledge Base open straight from the WordPress menu Your numbers in wp-admin — conversations, leads and conversion rate for the last 30 days, plus how much of your monthly dialog allowance is left All settings in WordPress — the bot’s instructions, its tone, when it hands over to your team, and how the widget looks Safe by default Your WordPress password is never sent anywhere Every connection is signed, and opening Chat or Leads uses a one-time key that expires after 60 seconds Your installation is tied to your domain — nobody can point it elsewhere Reinstalling puts everything back — your connection survives a delete by default, or one checkbox under TimeSaverBot → Help makes deletion clear it from your site instead Worth knowing before you install TimeSaverBot is a hosted service. The plugin is the WordPress side of it; the AI itself runs on the TimeSaverBot platform. Single-site WordPress only — multisite is not supported yet. Pricing 30 days free, no credit card required. After the trial the plugin needs a paid TimeSaverBot plan to keep answering. The entry plan is $26/month and includes 100 AI conversations; beyond that, conversations are $0.09 each. Larger plans bring the per-conversation price down. Your WordPress dashboard shows the month’s limit and what is left of it, so nothing runs up quietly. Every plan includes all 46 languages, even the cheapest one — you never pay extra for them. See current plans. Try it on your own site Install the plugin and activate it. The wizard opens by itself, learns the pages you pick, and puts the widget live. In about five minutes you can open your own site and ask your bot a question — in any of the 46 languages — and see what your visitors will get tonight. Third-Party Service Disclosure This plugin relies on the TimeSaverBot SaaS platform hosted at app.timesaverbot.com. The following external connections are made: Provisioning API (POST /Provision/WordPressInstall) — Called once during the setup wizard to create your workspace. Sends: site URL, installation ID, WordPress version, plugin version, admin email. Dashboard Summary API (GET /Provision/WordPressDashboardSummary) — Called when loading the Dashboard page. Returns aggregated usage metrics. Operation Token API (POST /Auth/CreateOperationToken) — Called when you navigate to Chat, Leads, or Knowledge Base. Issues a short-lived authentication token. Iframe embeds — Bot Settings and Widget Settings pages load the TimeSaverBot configuration UI inside an iframe from app.timesaverbot.com. Silent login redirects — Chat, Leads, and Knowledge Base menu items redirect to app.timesaverbot.com with automatic authentication. Chat widget script (embed.js) — Loaded on every frontend page after wizard completion. The script is served from widget.timesaverbot.com and renders the chat widget inside an iframe. It sends your tenant ID and channel ID as data attributes. All server-to-server API calls are signed with HMAC-SHA256 using a per-installation secret. No data is sent to any other third-party service. TimeSaverBot Terms of Service TimeSaverBot Privacy Policy Privacy TimeSaverBot connects to the TimeSaverBot SaaS platform at app.timesaverbot.com. This section documents all data transmitted. Data sent during provisioning (one-time, on wizard completion) Normalized site hostname (e.g. example.com) Installation UUID (locally generated, not tied to any personal data) Raw site URL, WordPress version, plugin version (diagnostic metadata) Admin email address (used to create a technical user for your workspace) Data sent during normal operation Dashboard: HMAC-signed GET request with installation ID header. Returns aggregate metrics only. Navigation (Chat/Leads/Knowledge Base): HMAC-signed POST request with installation ID and requested scope. Returns a one-time authentication token. Settings (Bot/Widget): After initial authentication, the iframe communicates directly between the browser and TimeSaverBot. The WordPress plugin does not relay this traffic. Data stored locally Installation ID, HMAC secret, tenant ID, connector channel ID, process ID, wizard state. All stored in the wp_options table under the tsvbot_wp_settings key. Data stored remotely Chatbot configuration, conversations, leads, and usage metrics are stored on the TimeSaverBot platform. See the TimeSaverBot Privacy Policy for retention and deletion policies. No additional third parties This plugin does not transmit data to any service other than app.timesaverbot.com.