BetterCX Widget vs Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security. Key Features AI-Powered Support: Intelligent chatbot that understands context and provides helpful responses Real-time Chat: Instant messaging with your customers Customizable Appearance: Match your brand with themes, colors, titles, and positioning options Embedded Mode Options: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts Component layout (is-component): Optional inline “component” mode for embedding the chat in-page (not floating); shortcode is_component="true" with optional component_min_height and per-element radius attributes Rich Media Support: Image upload and sharing capabilities for enhanced communication Branding Control: Customizable “Powered by BetterCX” attribution display Mobile Responsive: Optimized for all devices and screen sizes WordPress Integration: Native shortcode and widget support Event Tracking: Monitor user interactions and analytics Security First: GPLv2+ licensed, no tracking without consent Developer Friendly: Full API access and customization options How It Works Install & Activate: Install the plugin and activate it Get Your Key: Obtain your public key from the BetterCX dashboard Configure: Set your preferences in the admin settings Deploy: Use shortcodes, widgets, or automatic placement Monitor: Track interactions and improve customer support Integration Options Shortcode: [bettercx_widget] – Use anywhere in posts, pages, or widgets Widget Areas: Drag and drop into any widget area Automatic Placement: Global widget placement on all pages Custom Positioning: Left or right side positioning Embedded Sizing: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio Embedded Placement: Top, center, or bottom positioning for embedded widgets Component mode shortcode: Use [bettercx_widget is_component="true" ...] for the Stencil is-component layout; the plugin sets the isComponent property after load so boolean attributes work reliably (same pattern as embedded) Theme Integration: Seamless integration with any WordPress theme Privacy & Security This plugin is designed with privacy and security in mind: No Unauthorized Tracking: Only tracks with explicit user consent Local Asset Loading: All assets are bundled locally (no external CDN dependencies) No External Scripts: All JavaScript and CSS files are included in the plugin Secure Communication: All API calls use HTTPS encryption Data Minimization: Only collects necessary information for functionality GDPR Compliant: Follows European data protection regulations Opt-in Analytics: Analytics tracking requires explicit user consent No Third-party Dependencies: No external libraries loaded from CDNs Service Integration This plugin integrates with the BetterCX service to provide AI-powered customer support. The service: Processes chat messages to provide intelligent responses Stores conversation history for context Provides analytics and insights Offers enterprise-grade security and reliability Service Terms and Privacy: * Service Provider: BetterCX Inc. * Service URL: https://bettercx.ai * Terms of Service: https://bettercx.ai/terms * Privacy Policy: https://bettercx.ai/privacy * Data Processing: All data processing occurs on BetterCX servers * Data Retention: As per BetterCX privacy policy * User Rights: Users can request data deletion and opt-out of tracking Important: This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers. For more information about the BetterCX service, visit bettercx.ai. External Services This plugin uses the following external services: BetterCX API Service What it is: AI-powered customer support service that processes chat messages and provides intelligent responses. What data is sent: * Chat messages sent through the widget * Session information for authentication * Website origin for security validation When data is sent: * When a user sends a message through the chat widget * When the widget initializes and creates a session * When the widget needs to authenticate with the service Service Provider: BetterCX Inc. Terms of Service: https://bettercx.ai/terms Privacy Policy: https://bettercx.ai/privacy Google Translate API (Optional) What it is: Language detection service used to automatically detect the website’s language for proper widget localization. What data is sent: * Sample text from the website (first 1000 characters) * Only sent when automatic language detection is enabled When data is sent: * Only when the widget needs to detect the website’s language * Only if the language cannot be determined from HTML meta tags or browser settings Service Provider: Google LLC Terms of Service: https://policies.google.com/terms Privacy Policy: https://policies.google.com/privacy Note: This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature. Important: The Google Translate API usage is implemented in the compiled JavaScript files (/assets/p-*.js) and is only called when automatic language detection is enabled. The source code for this functionality is available in /src/services/theme.service.ts in the detectLanguageWithGoogleTranslate() method. Privacy Policy This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy: Data Collection The plugin may collect the following information: * Chat messages sent through the widget * Session information for authentication * Basic usage analytics (with user consent) Data Usage Collected data is used to: * Provide AI-powered responses to customer inquiries * Maintain conversation context * Improve the service quality * Generate analytics and insights Data Storage Chat messages are stored securely on BetterCX servers Session data is stored temporarily for authentication No sensitive data is stored locally on your WordPress site User Rights Users have the right to: * Access their data * Request data deletion * Opt out of analytics tracking * Close the chat widget at any time Contact Information For privacy-related questions, contact: * Email: [email protected] * Website: bettercx.ai/privacy Service Terms This plugin integrates with the BetterCX service. By using this plugin, you agree to: BetterCX Terms of Service: bettercx.ai/terms BetterCX Privacy Policy: bettercx.ai/privacy WordPress.org Plugin Directory Guidelines The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions. Support Getting Help Plugin Documentation: Check the plugin settings page for usage instructions WordPress.org Forums: Post questions in the plugin support forum BetterCX Support: Visit bettercx.ai/support Email Support: Contact [email protected] Reporting Issues If you encounter any issues: 1. Check the plugin settings and configuration 2. Test with a default WordPress theme 3. Disable other plugins temporarily 4. Check the browser console for errors 5. Report the issue with detailed information Feature Requests We welcome feature requests! Please: * Check if the feature already exists * Describe the use case clearly * Explain how it would benefit users * Submit through our support channels Development Source Code This plugin includes human-readable source code in the /src/ directory: * TypeScript/React source files for the widget component * SCSS source files for styling * Service layer source code * Type definitions * Build configuration files The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code. Source Code Location: The complete source code is available in the /src/ directory of this plugin, including: – /src/components/ – React/TypeScript components – /src/services/ – API and authentication services – /src/types/ – TypeScript type definitions – /src/utils/ – Utility functions – /src/global/ – Global styles Building To build the widget from source: 1. Navigate to the /src/ directory 2. Run npm install to install dependencies 3. Run npm run build to build the widget 4. The built files will be output to the assets/ directory Build Process: The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process: 1. Compiles TypeScript source files from /src/ directory 2. Bundles and minifies JavaScript/CSS assets 3. Outputs compiled files to /assets/ directory 4. Generates multiple output formats (ES modules, SystemJS, UMD) Contributing This plugin is open source and welcomes contributions: * Fork the repository * Create a feature branch * Follow WordPress coding standards * Submit a pull request Code Standards The plugin follows: * WordPress PHP Coding Standards * WordPress JavaScript Coding Standards * WordPress CSS Coding Standards * PSR-12 coding standards where applicable Testing Before submitting changes: * Test with multiple WordPress versions * Test with different themes * Test with other plugins * Run PHP linting tools * Test JavaScript functionality License This plugin is licensed under the GPLv2 or later. This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. Credits Development Team BetterCX Team – Plugin development and maintenance WordPress Community – Testing and feedback Open Source Contributors – Code improvements and bug fixes Third-Party Libraries This plugin uses the following open source libraries: * BetterCX Widget (MIT License) * WordPress Core APIs (GPLv2+) * Modern JavaScript (ES6+) Acknowledgments Special thanks to: * WordPress.org Plugin Directory team * WordPress community contributors * Beta testers and early adopters * All users who provide feedback and suggestions Technical Details Requirements WordPress 5.0 or higher PHP 7.4 or higher Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+) HTTPS recommended for production use Performance Lightweight and fast loading Optimized asset delivery Minimal database queries Efficient caching mechanisms Security Input sanitization and validation Output escaping Nonce verification Capability checks Secure API communication Compatibility WordPress 5.0 – 6.8+ PHP 7.4 – 8.3+ All major browsers Mobile and tablet devices Popular WordPress themes Major page builders Additional Information Plugin URI https://wordpress.org/plugins/bettercx-widget/ Author URI https://bettercx.ai Tags chat, widget, customer support, ai, privacy, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience Requires Plugins None Network No Multisite Yes, works with WordPress Multisite Export Yes, settings can be exported and imported Import Yes, settings can be imported from exported files Last Updated 2026-04-28 Version 1.0.30 Minimum WordPress Version 5.0 Tested WordPress Version 6.8 Minimum PHP Version 7.4 Tested PHP Version 8.3 Stable Tag 1.0.30 Development Version 1.0.30 Requires at least 5.0 Tested up to 6.8 Requires PHP 7.4 License GPLv2 or later License URI https://www.gnu.org/licenses/gpl-2.0.html Text Domain bettercx-widget Domain Path /languages Network false Update URI https://wordpress.org/plugins/bettercx-widget/

Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues. Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can start a chat using the live chat button, while the AI chatbot answers questions, automates customer support, and lets your team step in when needed. ✨ Chatway AI Chatbot with full human control Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns learns from your data sources and website content, and can access WordPress and WooCommerce data such as pages, posts, products, orders, and cart information. It can reduce repetitive support work, improve response times, and help your team handle more conversations with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure high customer support quality. The AI chatbot will also help with live chat sales questions instantly. 👩‍💻 Why do you need Helpdesk Live Chat for your website? Real-Time Customer Support: Live chat enables instant assistance. Live chat facilitates quick issue resolution AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram & more). Initiate conversations & answer inquiries converting interest into leads through live chat Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback. Engage in real-time conversations & collect insights using live chat surveys Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Offer real-time customer support, enhancing the overall shopping experience Technical Customer Support: Provide live chat support & FAQ for technical queries Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors Live Visitors: See who’s currently visiting your website and live chat with them 🎉 Chatway Live Chat is a powerful live chat WordPress plugin Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support. 💬 What You Get With Chatway Live Chat Engage your website visitors and customers over live chat pop ups & provide customer support Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets Content and file sharing within chat for improved helpdesk live chat customer support Allow you to monitor chats with support agents See which visitors currently visit your website and initiate live chat with them Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched Offer proactive live chat customer assistance Start live chat conversations with customers Assign human agents & AI agents Personalize your customer’s experience based on their chat history Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience Chat web app, Android & iOS mobile apps to manage live chat support on the go 🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat. When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content. 👋 Chatway Live Chat & Helpdesk account A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed. Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets. Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features. Check out Chatway’s Live Chat pricing ⭐ ❓ Add FAQ to reduce customer support chat tickets Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient 📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are. Download Chatway for iOS 🔗 Download Chatway for Android 🔗 🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data Chatway live chat gives you access to visitor and store data directly inside the chat pop up window. Visitors can track their orders, view order details, and access their cart directly from the chat widget. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup. 🚀 Add chat buttons like WhatsApp, Messenger & more With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel. 💾 Canned responses saved replies for commonly asked questions Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses. Save time with the canned responses feature. 👩‍💻 Invite your team as agents to Chatway live chat Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat. 🎨 Customize your live chat widget Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence. ✍️ Translate your live chat widget to other languages Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience. If you use the AI chatbot, it automatically answers in any language, helping you deliver support to a global audience. 🧑‍🦱 View who’s currently visiting your website Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly. 💻 WhatsApp Business, Facebook Messenger & Instagram native integrations Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat. 📧 Email integration Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat. 👾 Chatway API docs Developers can use the Chatway API docs to connect Chatway live chat, AI chatbot, contacts, conversations, and customer support workflows with their own apps, websites, CRMs, and internal tools. Use the API to build custom live chat integrations, sync chatbot and customer data, automate support processes, and extend Chatway for your business needs. Explore Chatway API docs 🔗 🙈 Mailchimp integration with live chat contacts Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced. 🤖 Smart automations & workflows Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work. 🔏 Live Chat Private Notes Write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process. 📂 File sharing through live chat Collaborate through live chat file-sharing between agents and website visitors. This functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless experience for both agents & visitors. 💪 Other powerful live chat features Unlimited live chat conversations – chat with your visitors Unlimited websites – install Chatway live chat on all of your websites. Install Chatway live chat on any platform Post-chat automated surveys – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback Email and push notifications – get email and push notifications for new live chat messages. Your visitors will also be notified via email Collect visitors’ details – show a contact form before/after visitors send a message & collect email, name, phone, address or any custom field Email or download chat transcripts – download or email live chat transcripts to yourself or to your website’s visitors Quick actions – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors Widget and agent availability – set visibility hours for your live chat widget and working hours for your agents Advanced targeting options – show or hide the live chat widget on specific pages or based on the country of the visitor Live chat analytics – helpdesk agents’ activities and live chat conversations insights 🔗 Chatway Live Chat Demo Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat. Chatway Live Chat Demo website 🔗. 🔒 GDPR & data protection Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance. 🤗 Testimonials “Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.” Moshe F. Saraf, Pareto Solutions “Live chat and AI chatbot that work We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.” Henrik Bennarp, Halle System “Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady New Media