Knowledge Base documentation & wiki plugin – BasePress Docs vs weDocs

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme. Best Knowledge Base, Docs and Wiki plugin for WordPress Create a knowledgebase that provides support even when you’re not around 🤩. A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced. BasePress allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box. This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area. There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates. Check detailed BasePress Documentation. ✔ What makes BasePress the right tool for your business? Ready to use in less than 5 minutes. A dedicated Wizard to guide you through the set-up procedure. Create as many independent knowledge bases as you need out of the box. Keeps your content organized in a logical way dividing it by product, service, department etc. Serves targeted answers to your customers, saving them time. Keeps the look of your website professional. BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for. Adapts to all devices. Your customers can consult it form any device including tablets and phones. SEO friendly. Professional support. This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. It has all the features you need to create your fully functional knowledge base and nothing less. ✔ MAIN FEATURES Build a single or multiple knowledge base A dedicated page for users to choose the knowledge base they want to consult Unlimited sections hierarchy List and boxed section styles Image and description for each knowledge base Image, icon and description for each section Icon selector for each article Icons manager to easily change your icons and use any icon font of your choice Drag and drop reorder for knowledge bases and sections Search bar with live results Shortcode to add the search bar anywhere in your website Related articles widget Sections widget Knowledge bases widget Easy-to-use admin screens Translatable via .pot files Easy customization and colour branding Three themes included Use with or without Gutenberg Create the support desk easily with this self-hosted documentation plugin If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits: 🏆 PREMIUM FEATURES Advanced search bar results based on user votes and visits Articles voting Popular articles widget based on votes or visits Feedback on your KB articles so you can create better docs Google reCATCHA feature to control spam from the feedback form Automatic Table of Contents (TOC) in articles and/or widgets Drag and drop articles reorder Next and Previous articles navigation Advanced Content Restriction by user role Tags support Knowledge base Statistics Dashboard widget Multisite support Shortcode editor to add dynamic lists of articles outside the knowledge base Integration with WPML for Multilingual KB Integration with SearchWP via add-on for advanced searches Integration with Oxygen Visual Site Builder via add-on See our knowledge base & live demo WHAT CAN YOU USE BASEPRESS FOR Runbooks Internal knowledge base for teams and company employees on an intranet External documentation knowledgebase for customers Troubleshooting guides E-commerce websites Product manuals and wiki Documentation for schools and colleges Service or product documentation Frequently Asked Questions (FAQs) Wiki and much more E-commerce websites Standards and policies at government and other agencies eLearning for Schools and colleges Want to unlock the advanced features? Upgrade to our Pro version Support & Product Documentation For detailed plugin documentation visit our knowledge base If you have any more questions, visit our support on the Plugin’s Forum For more information about premium version, features etc. visit our website at BasePressKB Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme. Loved BasePress plugin? Please leave a plugin review on WordPress.

Build a powerful documentation hub with an AI-powered knowledge base, docs, wiki tools, changelogs and an AI chatbot to help users find answers instantly. Useful Links Docs | Videos | Support | Get Pro Create and Manage Your Documentation and Knowledge Base at Ease Key Benefits Organize all your documentation in one place Easy-to-use drag-and-drop interface Supports unlimited documents and knowledge bases Seamless integration with WordPress & Gutenberg AI Chatbot (Pro) for instant automated user support Floating contact form for quick user feedback (Pro) Pre-built layouts and advanced styling options (Pro) Role-based permissions and privacy control (Pro) Multilingual support via Weglot Documentation dashboard with knowledge base analytics Product changelog with a public release timeline (Pro) Create and Manage Documentation with Useful Free Features The free version of weDocs provides a solid foundation for building a professional knowledge base. It includes: – Full Gutenberg Support: Design and customize your documentation using Gutenberg blocks with complete flexibility. – User-friendly Interface: Clean and intuitive dashboard for creating and managing documentation without technical complexity. – Unlimited Document Creation: Create unlimited documents and knowledge bases for any product, service, or business. – Drag-and-Drop Functionality: Organize, rearrange, and structure documentation using a simple drag-and-drop interface. – Three-Level Nested Document Structure: Categorize documentation into sections, subsections, and articles for clear hierarchy. – Easy Documentation Creation & Organization: Create, publish, draft, and manage unlimited documents with full control. – SEO Optimization: Documentation pages are fully optimized for search engines. – Sidebar Navigation: Automatically generated sidebar-based navigation for easy browsing. – Writing Docs with Block Editor: Create and format documentation using the WordPress Block Editor. – Migration from BetterDocs: Easily migrate your existing documentation from BetterDocs to weDocs. – Multilingual Support (via Weglot): Offer documentation in multiple languages. – Embed Anywhere with Shortcodes: Display documentation or doc lists anywhere on your site via shortcodes. – Feedback and Voting System: Let users rate documents and leave feedback. – Quick Search on Documentation: AJAX-powered in-document search for fast navigation. – AI Doc Writer with Image Analysis: Generate documentation from prompts, product details, or even screenshots. Turn visuals into structured docs instantly. –Documentation Dashboard: Get a complete overview of your knowledge base at a glance, including total docs, article views, helpful rate, popular docs, most helpful docs, and recently updated content. Vendor Documentation for Dokan Multivendor Marketplaces weDocs now integrates with Dokan, the most popular multivendor marketplace plugin for WooCommerce. Mark any document as Vendor Documentation and display it right inside the Dokan vendor dashboard, so your sellers get a dedicated knowledge base built just for them. Instead of answering the same questions over and over, give your marketplace vendors self-service docs for onboarding, store setup, marketplace policies, shipping, and payout information. Vendor documentation stays separate from your customer-facing help center, so each audience finds exactly what it needs. Mark any doc as vendor-only with a single click Show vendor docs inside the Dokan vendor dashboard Organize vendor onboarding guides, store guides, policies, and payout info Reduce repetitive vendor support requests with self-service documentation Works with the free version of weDocs and Dokan (mark one vendor doc free, unlimited with Pro) weDocs Pro Allows You to Create a Professional & Advanced Knowledge Base weDocs Pro unlocks advanced tools for businesses that need deeper customization, team collaboration, and AI-driven support. – Advanced Customization for Assistant Widget: Style, reposition, and customize the assistant widget. – AI Chatbot: ChatGPT-powered bot that answers questions based on your documentation and suggests relevant articles. – Table of Contents: Auto-generated ToC for long documentation pages. – Floating Contact Form: Allow users to send quick support messages through a built-in floating contact form. – Privacy Settings: Restrict visibility to selected users or roles. – Role-Based Permission Management: Control access and edit rights for specific documents. – Pre-Built Layouts & Styles: Choose from multiple templates and design styles without coding. – Docs Duplicator: Clone entire documents or structures with one click. – 7-Layer Hierarchical Article Creation: Great for extensive product documentation. – Social Sharing Options: Allow users to share docs across popular social platforms. – Changelog: Publish a public release timeline for your product, with multiple channels, custom categories, banner styling, and RSS support. – Advanced Analytics: Go deeper than the basic dashboard with views broken down per document, a full reactions overview, plus Top Contributors and Top Tags cards. Perfect For SaaS product documentation and help centers WordPress plugin and theme docs Internal team wikis and private knowledge bases FAQ and self-service support pages Customer onboarding and how-to guides How It Works Install and activate weDocs. Create your first knowledge base and add documents. Organize content using drag-and-drop and nested levels. Enable search, feedback, and AI chatbot features (Pro). Use shortcodes to embed documentation anywhere. Checkout Our Other Products – Dokan: The pioneer WooCommerce multivendor marketplace solution for WordPress. Build a marketplace like Amazon, eBay, or Etsy in minutes. – weMail: A simplified WordPress solution for email marketing, newsletters, automations, and audience growth. – wePOS: WooCommerce Point of Sale solution for in-store sales with fast cart management and barcode scanning. – WP Project Manager: Full-featured project management with task lists, Gantt chart, Kanban board, and team collaboration tools. – Happy Addons: A powerful addon suite for Elementor with templates, widgets, Mega Menu, Theme Builder, and more. – WP ERP: Complete HR, CRM, Accounting, and Recruitment system for WordPress. – WP User Frontend : All-in-one frontend posting, membership, subscription payments, user dashboards, and AI-powered post creation. What Others Say About weDocs: Privacy Policy weDocs uses the Appsero SDK to collect telemetry data (only with user permission) to help improve product stability and performance. Blocks Included weDocs – Docs Grid: Display documents in a customizable grid layout.