Knowledge Base documentation & wiki plugin – BasePress Docs vs Helpie FAQ

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme. Best Knowledge Base, Docs and Wiki plugin for WordPress Create a knowledgebase that provides support even when you’re not around 🤩. A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced. BasePress allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box. This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area. There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates. Check detailed BasePress Documentation. ✔ What makes BasePress the right tool for your business? Ready to use in less than 5 minutes. A dedicated Wizard to guide you through the set-up procedure. Create as many independent knowledge bases as you need out of the box. Keeps your content organized in a logical way dividing it by product, service, department etc. Serves targeted answers to your customers, saving them time. Keeps the look of your website professional. BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for. Adapts to all devices. Your customers can consult it form any device including tablets and phones. SEO friendly. Professional support. This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. It has all the features you need to create your fully functional knowledge base and nothing less. ✔ MAIN FEATURES Build a single or multiple knowledge base A dedicated page for users to choose the knowledge base they want to consult Unlimited sections hierarchy List and boxed section styles Image and description for each knowledge base Image, icon and description for each section Icon selector for each article Icons manager to easily change your icons and use any icon font of your choice Drag and drop reorder for knowledge bases and sections Search bar with live results Shortcode to add the search bar anywhere in your website Related articles widget Sections widget Knowledge bases widget Easy-to-use admin screens Translatable via .pot files Easy customization and colour branding Three themes included Use with or without Gutenberg Create the support desk easily with this self-hosted documentation plugin If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits: 🏆 PREMIUM FEATURES Advanced search bar results based on user votes and visits Articles voting Popular articles widget based on votes or visits Feedback on your KB articles so you can create better docs Google reCATCHA feature to control spam from the feedback form Automatic Table of Contents (TOC) in articles and/or widgets Drag and drop articles reorder Next and Previous articles navigation Advanced Content Restriction by user role Tags support Knowledge base Statistics Dashboard widget Multisite support Shortcode editor to add dynamic lists of articles outside the knowledge base Integration with WPML for Multilingual KB Integration with SearchWP via add-on for advanced searches Integration with Oxygen Visual Site Builder via add-on See our knowledge base & live demo WHAT CAN YOU USE BASEPRESS FOR Runbooks Internal knowledge base for teams and company employees on an intranet External documentation knowledgebase for customers Troubleshooting guides E-commerce websites Product manuals and wiki Documentation for schools and colleges Service or product documentation Frequently Asked Questions (FAQs) Wiki and much more E-commerce websites Standards and policies at government and other agencies eLearning for Schools and colleges Want to unlock the advanced features? Upgrade to our Pro version Support & Product Documentation For detailed plugin documentation visit our knowledge base If you have any more questions, visit our support on the Plugin’s Forum For more information about premium version, features etc. visit our website at BasePressKB Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme. Loved BasePress plugin? Please leave a plugin review on WordPress.

Accordion, FAQ & Docs – Helpie FAQ is an advanced WordPress FAQ Plugin for effortlessly creating, editing, and embedding FAQs and Accordions on your WordPress website. You can create a stunning Docs pages easily (Coming Soon). You can create FAQ posts, assign them categories & tags and use responsive Toggle or Accordion-style, and display FAQs anywhere on the website. FAQs can be grouped and filtered using FAQ categories and tags and displayed using shortcodes, Elementor page builder, or as a widget in the theme. There is a basic shortcode builder with which you can add FAQs to all pages and posts. It has a FAQ block for Gutenberg Editor. You can use it as a general-purpose WordPress Accordion Plugin too. Display all FAQs in simple accordion style using the shortcode given below: [helpie_faq] Note : We’ve launched a new free WordPress contact form database and automation plugin called Tablesome to save contact form submissions, create responsive data tables, import and export tables as CSV & XLSX files, automatically export data to Mailchimp, Notion, Google Sheets and more. Do give it a try! See Demo Read Documentation Features Fully responsive Accordion/Toggle FAQ-Accordion block for Gutenberg Automatically adds FAQ Schema Basic FAQ Shortcode builder for all pages and posts FAQ-WooCommerce Integration FAQ-Accordion tab on WooCommerce product page Add FAQs in bulk using Groups Drag & Drop sorting of FAQs in Groups Inline FAQ search-bar Enable/Disable FAQ search-bar FAQ theme widget Display Popular and Recently Added/Updated FAQs Sorting and Filtering of FAQs Limit number of FAQs displayed FAQ List view display mode FAQ Header and Body styling options Elementor integration – Accordion/FAQ widgets Helpie Knowledge base integration Use Helpie KB categories for FAQs Display FAQs based on categories Display FAQs to all products/Product Categories in WooCommerce Adds URL attribute for FAQs See the video to Get Started: Installation, Activation, Adding FAQs and Using Shortcodes FAQ Groups to add FAQs in bulk Easily add a large number of questions and answers to create FAQ pages in the backend and embed them on any page or post with a shortcode. You can drag or drop to order the FAQs. You can add Categories to FAQs created in FAQ Groups. FAQ Header and Body Styling options You can customize the background color, font, font color, font size, and content padding of the FAQ Header and Body. You can also change the color of the Toggle icon to match the content. It also works with many popular WordPress themes and plugins such as Avada, Divi, Flatsome, Yoast, etc., FAQ for WooCommerce ( Woocommerce FAQs / Product FAQs ) An FAQ tab can be created on WooCommerce product pages and FAQs can be added and edited for individual WooCommerce products. It makes it easy to answer your customer’s common questions on the product pages themselves. It can also be used for non-FAQ content for WooCommerce accordion tabs. You can add FAQs to all WooCommerce products or specific product categories using Helpie FAQ Pro. For more information on WooCommerce integration see the video below: FAQ List View Display FAQs in a simple list display without accordion/toggle. FAQ Schema and heading tags will still apply in this display mode. You can also list FAQs based on Categories. FAQ for Elementor ( Elementor FAQ – Accordion widget ) Helpie FAQ plugin can be integrated with the Elementor page builder using 2 Elementor widgets. 1. Helpie FAQ – Dynamic Add Widget – to add Accordions to any Elementor page dynamically and edit the content using Elementor live editor 2. Helpie FAQ widget – to embed pre-made FAQs anywhere on the Elementor canvas. To Dynamically Create FAQs and Accordions with Elementor see the video below: To embed the pre-made FAQs with Elementor see the video below: FAQ block for Gutenberg ( Gutenberg FAQ Block ) Helpie FAQ provides an FAQ block for the new Gutenberg WordPress Editor, which allows you to add FAQs with all the settings and customizations in the editor itself. FAQ for Helpie Knowledge Base ( WordPress Knowledge Base + FAQs ) Helpie FAQ plugin can be integrated with Helpie Knowledge base plugin and the knowledge base categories can be used for FAQs. This can help add a FAQ section to your knowledge base based on categories. Helpie FAQs need not be used to display only frequently asked questions content. You can use it for any content which needs to be hidden until clicked You can also create a powerful FAQ / Knowledge Base section on your website using Elementor Page Builder. Check out how >> Helpie FAQ Pro Plugin Helpie FAQ Pro Plugin has features such as User FAQ submission by which any users can submit their Questions and Answers which can be added to the FAQs on that page with or without the approval of the admin. WooCommerce Questions and Answers (Q&A) Want to add an ‘Ask A Question’ section to WooCommerce products? Helpie FAQ allows you to add a Questions and Answers tab (Q&A Tab) to WooCommerce product pages, next to WooCommerce Description and Review tabs. The Admin, Customers or anyone with access can ask questions related to products and other Customers, Shop Manager or the Admin can add the product answers. LMS Support (for Groups) You can add FAQs to Courses and Lessons of LearnDash LMS, Tutor LMS and LearnPress LMS plugins. Premium Styling Options Helpie FAQ Pro allows you to customize almost every part of your FAQ section such as the FAQ Title, Toggle Icons, Category Title, in addition to the FAQ Header & Body background and content in the free plugin. FAQ Search Styling You can customize the background color, icon color, and font color of the search bar. FAQ Title Styling You can change the alignment, font, font color, and font size of the FAQ Title. You could also choose to hide or show the FAQ Title. Custom FAQ toggle icons You get to choose from a huge list of icons for FAQ open and close options. You can change the default toggle icons, their color, and their placement in the accordion. Custom Icon for FAQ & Category Titles You can place a icon before FAQ and Category Titles. Keep an title icon that best describes your FAQ and Categories. Other Pro Features Read More Link (Show Excerpt) in FAQs In the FAQ Body area, if you have long content you can show excerpt with limited words and display a Read More link to a single FAQ page. Pagination for FAQs When you have many number of FAQs, you can apply FAQ pagination for them and limit the number of FAQs displayed on a single page. Users can easily navigate to the next page and find the information they need. User FAQ submission Users can submit questions directly from the FAQ section, which you can directly publish there or it can be sent for moderation. Both Admin and Users will get email notifications. Keep FAQ Slug as Anchor link The default FAQ anchor link comes with FAQ Post Id. You can change the anchor link to show FAQ slugs for better identification. Search FAQs using tags You can add WordPress Tags to FAQs so that when users search using a given Tag as the keyword, all the FAQs attached to the Tag will be brought in the search results. This will helpful for users to find FAQs when they are searching for answers when there are many questions and answers. Create FAQs once and display them on multiple WooCommerce products You can display an FAQ on all products and for specific WooCommerce product categories. FAQ Insights and Analytics It helps you to understand your customers better. Know which FAQs are most read and see which keywords are most searched on your FAQ page. Auto-ordering of FAQs based on User Engagement It automatically brings the most viewed FAQs first to bring the most useful answers that your users are looking for. Category Accordion Menu for Woocommerce & Other CPTs