Knowledge Base documentation & wiki plugin – BasePress Docs vs Documentation

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme. Best Knowledge Base, Docs and Wiki plugin for WordPress Create a knowledgebase that provides support even when you’re not around 🤩. A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced. BasePress allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box. This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area. There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates. Check detailed BasePress Documentation. ✔ What makes BasePress the right tool for your business? Ready to use in less than 5 minutes. A dedicated Wizard to guide you through the set-up procedure. Create as many independent knowledge bases as you need out of the box. Keeps your content organized in a logical way dividing it by product, service, department etc. Serves targeted answers to your customers, saving them time. Keeps the look of your website professional. BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for. Adapts to all devices. Your customers can consult it form any device including tablets and phones. SEO friendly. Professional support. This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. It has all the features you need to create your fully functional knowledge base and nothing less. ✔ MAIN FEATURES Build a single or multiple knowledge base A dedicated page for users to choose the knowledge base they want to consult Unlimited sections hierarchy List and boxed section styles Image and description for each knowledge base Image, icon and description for each section Icon selector for each article Icons manager to easily change your icons and use any icon font of your choice Drag and drop reorder for knowledge bases and sections Search bar with live results Shortcode to add the search bar anywhere in your website Related articles widget Sections widget Knowledge bases widget Easy-to-use admin screens Translatable via .pot files Easy customization and colour branding Three themes included Use with or without Gutenberg Create the support desk easily with this self-hosted documentation plugin If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits: 🏆 PREMIUM FEATURES Advanced search bar results based on user votes and visits Articles voting Popular articles widget based on votes or visits Feedback on your KB articles so you can create better docs Google reCATCHA feature to control spam from the feedback form Automatic Table of Contents (TOC) in articles and/or widgets Drag and drop articles reorder Next and Previous articles navigation Advanced Content Restriction by user role Tags support Knowledge base Statistics Dashboard widget Multisite support Shortcode editor to add dynamic lists of articles outside the knowledge base Integration with WPML for Multilingual KB Integration with SearchWP via add-on for advanced searches Integration with Oxygen Visual Site Builder via add-on See our knowledge base & live demo WHAT CAN YOU USE BASEPRESS FOR Runbooks Internal knowledge base for teams and company employees on an intranet External documentation knowledgebase for customers Troubleshooting guides E-commerce websites Product manuals and wiki Documentation for schools and colleges Service or product documentation Frequently Asked Questions (FAQs) Wiki and much more E-commerce websites Standards and policies at government and other agencies eLearning for Schools and colleges Want to unlock the advanced features? Upgrade to our Pro version Support & Product Documentation For detailed plugin documentation visit our knowledge base If you have any more questions, visit our support on the Plugin’s Forum For more information about premium version, features etc. visit our website at BasePressKB Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme. Loved BasePress plugin? Please leave a plugin review on WordPress.

Documentation provides sound structures and tools to maintain a Documentation Management System based on WordPress. Leveraging WordPress’ framework and internal structures, the system provides a completely new section to manage documents independently from normal posts or pages. Documents are complemented by their dedicated document categories and document tags, which allows to keep the documentation structures separate from the more blog-oriented posts or CMS-like pages. It can be used to build a dedicated documentation site, a subsite for documentation in a multisite network or other creative deployments. See our documentation portal for an example where we use the system to maintain a considerable amount of documentation for our tools. Simple to use, yet powerful to maintain even thousands of documentation pages. Documents can be attached to products in WooCommerce using WooCommerce Documentation. Widgets The plugin provides several widgets that are used to display document links: Document Hierarchy : facilitates navigating and viewing the document hierarchy Document Children : displays links to children of documents Documents : to display sets of document links Document Categories : to display links to document categories Shortcodes The following shortcodes are available: [documentation_documents] Lists documents, also useful to list documents in a category. [documentation_categories] Renders a list of links to the document categories. [documentation_hierarchy] Provides a means to navigate the documentation structure, equivalent to the Document Hierarchy widget. [documentation_list_children] Lists the children of a document like the Document Children widget. [documentation_search_form] Renders a dynamic search form. Use Search Live for a more flexible search form. Recommended Useful Additions You should have a look at these tools. They will help you get the most out of this Documentation Management System. WooCommerce Documentation This extension for WooCommerce and the Documentation plugin for WordPress allows to link documentation pages to products and display them automatically on the product pages. Groups Groups is designed as an efficient, powerful and flexible solution for group-oriented memberships and content access control. Use it to control who can view documents and more. Groups Restrict Categories An extension based on Groups, provides access restrictions for categories and tags, custom post types and taxonomies. Very useful to restrict whole sets of documents based on their document categories or tags. Search Live Search Live supplies effective integrated live search facilities and advanced search features. Makes it really easy to find the desired documents. Widgets Control Widgets Control is a toolbox that features visibility management for all widgets, sidebars, sections of content and content blocks. This is very useful to show content and widgets in context. Widgets Control Pro Widgets Control Pro is the advanced version of the Widgets Control toolbox that features visibility management for all widgets, sidebars, sections of content and content blocks. With its additional features, it is even more useful to show document-specific content and widgets, including the options to show widgets on documents and related pages only. Decent Comments Decent Comments shows what people say. If you want to show comments along with their author’s avatars and an excerpt of their comment, then this is the right plugin for you. Use it to show comments posted on documents only or including them. Open Graph Protocol Framework The Open Graph protocol enables any web page to become a rich object in a social graph. For instance, this is used on Facebook to allow any web page to have the same functionality as any other object on Facebook. This will automate the process of adding basic and optional metadata to documents. Documentation Please refer to the documentation pages for details. The site uses the Documentation plugin and is a good example of deployment, with an extensive set of documentation sections and pages. Feedback Feedback is welcome! If you need help, have problems, want to leave feedback or want to provide constructive criticism, please do so here at the Documentation plugin page. Please try to solve problems there before you rate this plugin or say it doesn’t work. There goes a lot of work into providing you with free quality plugins! Please appreciate that and help with your feedback. Thanks! Twitter Follow @itthinx on Twitter for updates on this and other plugins.