Awesome Support – WordPress HelpDesk & Support Plugin vs HelpDesk Contact Form

Side-by-side comparison · 24 data points

Awesome Support – WordPress HelpDesk & Support Plugin

3.5·194reviews·6,000+installs

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

Shopify

Change

1. Listing metadata

Field-level data

	Awesome Support – WordPress HelpDesk & Support Plugin	HelpDesk Contact Form
Tagline	“The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.”138 chars	“Use the WordPress contact form plugin by the HelpDesk ticket system to connect with visitors. Organize and manage messages — all without coding!”144 chars
Description	138 / 5000 chars3% used	144 / 5000 chars3% used
Screenshots	—	—
Languages
Platforms	Shopify	Shopify
Developer	—	—
Listed	—	—
Last updated	—	—

4. Categories & rankings

Shared categories on the same row · in-category position inline

Awesome Support – WordPress HelpDesk & Support Plugin

HelpDesk Contact Form

Shared

helpdesk

Feature comparison between Awesome Support – WordPress HelpDesk & Support Plugin and HelpDesk Contact Form
Metric	Awesome Support – WordPress HelpDesk & Support Plugin	HelpDesk Contact Form
Rating	3.5 ★	★ 5.0 ★
Total reviews	★ 194	4
Active installs	6,000+	20+
Free plan	—	—
Built for Shopify	—	—

AppRanks verdict

Generated from live data on this page

Based on the data on this page, HelpDesk Contact Form is the stronger choice for most WordPress Plugin Directory merchants — 5.0★ vs Awesome Support – WordPress HelpDesk & Support Plugin's 3.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Awesome Support – WordPress HelpDesk & Support Plugin has the larger user base (194 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HelpDesk Contact Form's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to HelpDesk Contact Form; mid-market and enterprise merchants with specific feature requirements should evaluate both — Awesome Support – WordPress HelpDesk & Support Plugin's 194-review base may include the workflow context that matches your specific use case better than HelpDesk Contact Form's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Awesome Support – WordPress HelpDesk & Support Plugin audit • HelpDesk Contact Form audit

Keyword	Awesome Support – WordPress HelpDesk & Support Plugin	HelpDesk Contact Form
helpdesk	#5	#6
survey	#98	#215
customer support	#15	#425
ai agent	#166	#293
live chat	#442	#499

Frequently asked

Common questions about this comparison

Which has better reviews, Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

HelpDesk Contact Form has the higher average rating (5.0★ from 4 reviews) compared to Awesome Support – WordPress HelpDesk & Support Plugin (3.5★ from 194 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

It depends on what you're optimizing for. Awesome Support – WordPress HelpDesk & Support Plugin fits better if you prioritize broader integrations; HelpDesk Contact Form is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

Both apps are one-click installs from the WordPress Plugin Directory marketplace. Awesome Support – WordPress HelpDesk & Support Plugin has more onboarding documentation maturity (194 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large WordPress Plugin Directory stores?

Awesome Support – WordPress HelpDesk & Support Plugin typically suits early-stage and growth-mode stores based on its review-base composition (194 reviews). HelpDesk Contact Form aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Awesome Support – WordPress HelpDesk & Support Plugin and HelpDesk Contact Form?

Migration support varies by app and category. Awesome Support – WordPress HelpDesk & Support Plugin and HelpDesk Contact Form both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpDesk Contact Form" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Awesome Support – WordPress HelpDesk & Support Plugin vs HelpDesk Contact Form

Awesome Support – WordPress HelpDesk & Support Plugin

1. Listing metadata

4. Categories & rankings

HelpDesk Contact Form

At a glance

AppRanks verdict

5. Search rankings

Frequently asked

Which has better reviews, Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

Should I choose Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

Which is faster to set up, Awesome Support – WordPress HelpDesk & Support Plugin or HelpDesk Contact Form?

Which works better for small vs large WordPress Plugin Directory stores?

Can I migrate data between Awesome Support – WordPress HelpDesk & Support Plugin and HelpDesk Contact Form?

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