Awesome Support – WordPress HelpDesk & Support Plugin vs HelpDesk.com Contact Form

Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured) File upload: you control when files can be uploaded, how many files, and how large they are Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD) Multiple departments: provide support for multiple departments Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience) Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets Tickets waiting on you: Quickly see all tickets still waiting for a reply Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent. Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice! Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.) Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme! Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket. Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips! WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease! GDPR READY: Our registration screen can be easily configured to show GDPR related information GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration Features Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium) View the full list of features on our website Premium Extensions Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com. Extensions E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more! Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types! Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket. WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more! Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket Gravity Forms – create custom ticket forms with this very popular WordPress forms builder Private Notes – insert notes into tickets that only agents and admins can view FAQs – Powerful FAQ management make your agents more productive Notifications – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email. Custom Status and Labels – create unlimited custom labels that give you new levels of organization for your tickets Advanced Reports and Statistics – create hundreds of custom charts and tables from a base of 6 core reports Admin Report Widgets – More than a dozen customizable widgets with key statistics on your WordPress dashboard! Advanced Time Tracking – Track and record time down to the reply level using automatic or manual timers. Export data for invoicing. View critical time and billing reports. Auto Close – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets. Private Credentials – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket Satisfaction Survey – Conduct suveys to see how your agents are performing. Extremely customizable with multiple survey types and methods! Public Tickets – Use your tickets to create a searchable archive of solutions. Assign public/private control over tickets and replies to customers, agents! Guest Tickets – Allow new users to enter their first ticket without the separate step of creating an account. Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system! Smart Agent Assignment – Have multiple agents with multiple departments and/or multiple products? Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms! Documentation – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system. Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket! Remote Tickets – Adds a pop-up ticket form to one or more remote websites. Quickly and easily funnel tickets from all your websites to one core support site! Smart Replies – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. Service Level Agreements – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more. Issue Tracking – Easily manage multiple related tickets. Very useful for product recalls, bug tracking, system-down situations and more. Custom FAQ – Use any WordPress custom post type as your FAQ source. Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form. Business Rules Engine With Zapier Integration – Powerful rules engine for your tickets. Automatically respond to tickets, change status, close tickets and more! Company Profiles – Allow multiple users from the same company to manage a single pool of tickets. Scheduled Tickets – Create recurring tickets on daily/weekly/monthly/annual schedules Agent Front End – Allow untrusted agents to manage their tickets without access to wp-admin Bundles Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons. Startup Bundle – A 50% discount on the 5 most common add-ons for unlimited sites Standard Bundle – A discount of 20%-60% on the 8 most common add-ons Professional Bundle – A discount of 45%-70% on the add-ons most useful for e-commerce sites Enterprise Bundle – A discount of 50%-70% on the most common add-ons used in larger businesses. Agency Bundle – A discount of 55%-80% on a bundle of almost all our add-ons. You get an even bigger discount if you purchase this package without the option for technical support! Roadmap Want to know what’s next for Awesome Support? Check out the roadmap. You can also vote for the ideas you like best! Add-Ons Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. Check out our add-ons page. Team Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the team page. Many thanks to them all! Our key core developers on the Awesome Support Development Team in 2018 include: Ante Laca Muhammad Tahir Nazir Nigel Bahadur With contributions from customers such as: Rolly Bueno Naveen Giri Nathan Moinvaziri Translators Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017/2021: Miquel Martínez – Catalan Samer Haddad – Arabic Paul Hecko – Portuguese Thiago Rocon Kuwabara – Portuguese Denison Carlos – Portuguese (Brazil) Davey Hurkmans – Dutch We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity. On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project! Related Companies Disclosure Awesome Support now manages the newly released Simple-Press Forums Plugin as well.

WordPress contact form plugin by HelpDesk.com ticket system Be more approachable and upgrade the user experience with the best WordPress contact form powered by the HelpDesk.com ticketing system. Use the built-in help desk contact form to let your website visitors leave detailed messages. Then, these messages will be automatically turned into manageable tickets. The results? No inquiry goes unanswered and you’ll always be on time and on track! Why choose the WordPress contact form plugin by HelpDesk.com? The main HelpDesk.com contact form features are: Customizable form elements. Tailor the contact form to fit your business. Freely adjust values in form fields, validation messages, and error states. Guide your visitors in submitting a message successfully. Seamless integration. Use the generated shortcode to embed the contact form on the website of your choice. It’s straightforward and quick to set up. Automated ticket creation. Turn any website message into a HelpDesk.com ticket in a snap and speed up response times. User-friendly interface. Go with the contact form, which is easy to navigate and lets you customize it as you want. End-to-end assistance. Give timely responses and keep your contact form messages neatly organized. Read the article on HelpDesk.com contact forms to learn more about their benefits. What can you do with a contact form in the HelpDesk.com ticket system? When someone submits a contact form on your WordPress website, it goes straight to the HelpDesk.com ticket system and turns into a ticket — automatically! With HelpDesk.com tickets, you can manage: Statuses. Keep tabs on each ticket’s progress by assigning different statuses so you always know what needs attention. Priorities. Mark tickets with urgency to ensure the most critical issues are tackled first. Tags. Categorize tickets with tags for easy navigation and filtering so you can quickly find related inquiries. Custom fields. Customize the contact form and tickets with additional fields to capture all the info you need. Assign team and agent. Direct tickets to the right team or agent based on their skills or workload, making sure inquiries go to the best person for the job. Add people to the loop. Bring in extra team members or stakeholders into ticket discussions for a more collaborative approach. Text formatting. Use rich text formatting to make your messages clear and professional. Canned responses. Use pre-written responses for common questions to save time and keep your replies consistent. AI messaging features. Enjoy ticket summaries with automatically generated overviews for quick understanding and text enhancements with suggestions to make your responses clearer. Macros. Automate repetitive tasks with macros to boost efficiency and cut down on manual work. And more, depending on your needs and processes. With so many ticket customization and detailing options, the HelpDesk.com ticket system is the perfect tool for companies looking to better their assistance potential. Watch the demo to get a taste. Top chosen HelpDesk.com ticket system features HelpDesk.com ticket system is more than a contact form — it includes ticketing, automation, teamwork, and reporting features essential for daily interactions with your visitors. Capture website messages and manage, respond to, and resolve requests on the fly. Try a comprehensive set of features to boost your support efforts: Automations. Save time and reduce manual work with powerful automation features. Automate ticket assignments, set up automatic responses, and streamline repetitive tasks to handle inquiries smoothly. Automation helps prioritize urgent issues and categorize tickets based on preset criteria. Team collaboration. Boost teamwork with built-in collaboration tools. Assign tickets to team members, leave internal notes, and track ticket status to make sure nothing slips through the cracks. Use shared inboxes and collaborative ticketing workflows to simplify communication and coordination among your support team. Reporting and analytics. Get valuable insights into your operations with robust reporting tools. Monitor key metrics like ticket volumes, response times, and resolution rates. Generate detailed reports to analyze support performance and identify areas for improvement. Multichannel support. Manage messages from multiple channels in one place. Whether email, live chat, or social media, HelpDesk.com centralizes all interactions, making handling and responding to visitors easier. Seamlessly integrate with various communication platforms for a unified support experience. Visitor satisfaction. Gather feedback with built-in satisfaction surveys to continuously improve your support services. Understand website visitors’ needs, address issues promptly, and raise satisfaction. Implement follow-up surveys to refine your strategies based on real-time feedback. Integrations. Connect with CRM systems, email marketing tools, and more to create a unified support ecosystem. Explore the HelpDesk.com Marketplace for additional apps and integrations that extend your ticketing system’s functionality. Custom workflows. Set up custom workflows that fit your unique business processes. Automate complex support tasks, streamline ticket handling, and maintain consistency across your team’s operations. Security and compliance. Keep your data secure with HelpDesk.com’s robust security features, including 256-bit SSL encryption and compliance with GDPR standards. Benefit from regular updates, data encryption, and compliance with industry standards to safeguard sensitive information. All HelpDesk.com ticket system features are available for free for 14 days! Ready to make your work (and life) easier? Install the WordPress contact form plugin by the HelpDesk.com ticket system now and turn your contact form into a support powerhouse! Make helping effortless with advanced ticketing features. Notes Requirements The WordPress contact form plugin by the HelpDesk.com ticketing system is available to you for free for 14 days without any additional requirements except for the technical specifications listed at the beginning of this page. Localization The WordPress contact form plugin by the HelpDesk.com ticketing system is currently available in English. However, you can translate the plugin into any language at translate.wordpress.org. Partner with HelpDesk.com Want to open a HelpDesk.com account for a client? Check our Partner Program. Documentation and Support For documentation and tutorials, visit our official help center. Check out our official website for more information about ticketing features. About us We’re part of Text, a company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com. In addition to HelpDesk.com, the Text ecosystem of products includes: LiveChat – a communication tool that allows you to chat live with your customers. OpenWidget – a versatile widget that integrates various communication tools into your website for enhanced customer interactions. ChatBot.com – a bot framework for AI chat bots. KnowledgeBase – a public help center widget Open Messaging Platform – create and monetize apps or build extensions for your own team. Use of a Third-Party or External Service The HelpDesk.com contact form relies on third-party services to function properly. They are used to: Create an account with HelpDesk.com and log into HelpDesk.com in order to configure the contact form. Load the form’s embed script from HelpDesk.com to display the contact form on your website and in the WordPress admin panel. Load the form’s configuration and apply it to the form on your website. The URLs of the third-party services are: – https://app.helpdesk.com – https://forms.helpdesk.com – https://api.helpdesk.com – https://accounts.livechat.com The use of those services is regulated by our Privacy Policy and Terms of Use.