Awesome Support – WordPress HelpDesk & Support Plugin vs AI Chatbot & Helpdesk Agent for WooCommerce by Egentify

Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured) File upload: you control when files can be uploaded, how many files, and how large they are Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD) Multiple departments: provide support for multiple departments Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience) Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets Tickets waiting on you: Quickly see all tickets still waiting for a reply Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent. Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice! Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.) Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme! Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket. Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips! WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease! GDPR READY: Our registration screen can be easily configured to show GDPR related information GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration Features Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium) View the full list of features on our website Premium Extensions Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com. Extensions E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more! Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types! Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket. WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more! Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket Gravity Forms – create custom ticket forms with this very popular WordPress forms builder Private Notes – insert notes into tickets that only agents and admins can view FAQs – Powerful FAQ management make your agents more productive Notifications – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email. Custom Status and Labels – create unlimited custom labels that give you new levels of organization for your tickets Advanced Reports and Statistics – create hundreds of custom charts and tables from a base of 6 core reports Admin Report Widgets – More than a dozen customizable widgets with key statistics on your WordPress dashboard! Advanced Time Tracking – Track and record time down to the reply level using automatic or manual timers. Export data for invoicing. View critical time and billing reports. Auto Close – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets. Private Credentials – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket Satisfaction Survey – Conduct suveys to see how your agents are performing. Extremely customizable with multiple survey types and methods! Public Tickets – Use your tickets to create a searchable archive of solutions. Assign public/private control over tickets and replies to customers, agents! Guest Tickets – Allow new users to enter their first ticket without the separate step of creating an account. Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system! Smart Agent Assignment – Have multiple agents with multiple departments and/or multiple products? Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms! Documentation – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system. Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket! Remote Tickets – Adds a pop-up ticket form to one or more remote websites. Quickly and easily funnel tickets from all your websites to one core support site! Smart Replies – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. Service Level Agreements – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more. Issue Tracking – Easily manage multiple related tickets. Very useful for product recalls, bug tracking, system-down situations and more. Custom FAQ – Use any WordPress custom post type as your FAQ source. Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form. Business Rules Engine With Zapier Integration – Powerful rules engine for your tickets. Automatically respond to tickets, change status, close tickets and more! Company Profiles – Allow multiple users from the same company to manage a single pool of tickets. Scheduled Tickets – Create recurring tickets on daily/weekly/monthly/annual schedules Agent Front End – Allow untrusted agents to manage their tickets without access to wp-admin Bundles Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons. Startup Bundle – A 50% discount on the 5 most common add-ons for unlimited sites Standard Bundle – A discount of 20%-60% on the 8 most common add-ons Professional Bundle – A discount of 45%-70% on the add-ons most useful for e-commerce sites Enterprise Bundle – A discount of 50%-70% on the most common add-ons used in larger businesses. Agency Bundle – A discount of 55%-80% on a bundle of almost all our add-ons. You get an even bigger discount if you purchase this package without the option for technical support! Roadmap Want to know what’s next for Awesome Support? Check out the roadmap. You can also vote for the ideas you like best! Add-Ons Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. Check out our add-ons page. Team Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the team page. Many thanks to them all! Our key core developers on the Awesome Support Development Team in 2018 include: Ante Laca Muhammad Tahir Nazir Nigel Bahadur With contributions from customers such as: Rolly Bueno Naveen Giri Nathan Moinvaziri Translators Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017/2021: Miquel Martínez – Catalan Samer Haddad – Arabic Paul Hecko – Portuguese Thiago Rocon Kuwabara – Portuguese Denison Carlos – Portuguese (Brazil) Davey Hurkmans – Dutch We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity. On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project! Related Companies Disclosure Awesome Support now manages the newly released Simple-Press Forums Plugin as well.

Turn your WooCommerce store into a 24/7 support team that never sleeps. Egentify adds an AI customer support agent (an AI chatbot) to your storefront that answers product questions, tracks orders, and resolves common issues in plain language, using your real products, pages, and policies so its answers stay accurate. Today’s shoppers expect instant answers, and when they have to wait, they leave. Egentify replies in seconds, day or night, so customers get help the moment they need it and your team stops drowning in the same repetitive questions. The result is happier customers, faster resolutions, and fewer lost sales. And you are always in control. From your Egentify dashboard you can watch live chats as they happen, jump in to take over any conversation, reply to customers yourself, and manage support tickets, all in one place. The AI handles the routine, so you can focus on the conversations that matter. What your customers get Instant answers to product and order questions, any time of day Order tracking and product search right inside the chat Natural, conversational help instead of clunky menus What you get An AI chat widget on your storefront, matched to your brand: color, position, welcome message, and quick-reply buttons A live dashboard to monitor conversations, take over and reply to any chat, and manage support tickets in a built-in help desk Live chat, email, and AI-powered ticketing included, with voice support added on paid plans Answers grounded in your real catalog and store content, so the AI stays accurate Less time on repetitive questions, more time for the customers who need you Answers grounded in your real store data Egentify does not guess. It reads your actual WooCommerce catalog, product details, pages, and store policies to answer questions, and it can look up a customer’s order to give real tracking and status updates right inside the chat. You can also add a supplemental knowledge base for things the AI would not otherwise know, like a current sale or active coupon codes. The result is accurate, on-brand answers instead of the vague replies shoppers expect from a generic bot. Stay in control with live takeover Every conversation streams to your Egentify dashboard in real time. Watch the AI work, and step in whenever you like: take over a chat, reply to a customer yourself, or follow up later as a support ticket. You decide how much the AI handles and exactly when a human takes the wheel. Make it yours Match the chat widget to your storefront in minutes. Set your brand color, choose where it sits and how far in from the edges, round the corners to taste, write your own welcome message, and add quick-reply buttons that point customers to the questions you most want to answer first. Let it appear automatically on every page, or place it exactly where you want with the [egentify_chat_widget] shortcode. More than chat: email, tickets, and voice Chat is only the start. Egentify also answers over email and can turn conversations into support tickets the AI helps create and manage, all included from the free plan. As you grow, paid plans add voice support, so phone calls sit alongside your chats in one dashboard. How it works Connect your WooCommerce store to Egentify in a couple of clicks. Customize the chat widget to match your brand, welcome message, and quick-reply buttons. Go live. The AI starts answering instantly, and you can monitor or step into any conversation from your dashboard. Your data stays yours The plugin sends nothing to Egentify until you click Connect. When you do, you grant access so the AI can read your store and answer accurately, and you can revoke that access at any time with a single click. Your conversation history lives in your Egentify account rather than scattered across your site, and the plugin stores only the connection details it needs in WordPress. Full details are in the External Services section below. Why Egentify Egentify is built specifically for WooCommerce. It connects to your store in a couple of clicks, grounds every answer in your real data, and keeps you in control with live takeover. There is no long setup, no rebuilding your help docs, and no handing your customers off to a generic bot that does not know your products. Perfect for Online stores that want to cut response times, reduce repetitive support work, and give shoppers round-the-clock help without hiring a bigger team. It is especially useful for stores fielding repeated “where is my order?” questions, shops with a small support team, and storefronts that get traffic well outside business hours. Start free, scale when you grow. Egentify’s free-forever plan includes the AI chat widget, 50 conversations every month, chat and email support, AI-powered ticketing, and live takeover, so you can add AI support to your store at no cost. Paid plans add more monthly conversations and voice support. Requires an Egentify account. Sign up at egentify.com to get started. External services This plugin connects your store to Egentify, a third-party AI support service operated by Egentify, Inc. Nothing is sent anywhere until you connect the plugin to your Egentify project. When you connect: the plugin completes a one-time secure handshake with Egentify (sending your store URL and a connection ID) and creates WooCommerce API keys that it sends to Egentify so the service can read and manage your store on your behalf. This includes your orders, customers (names, addresses, and email addresses), products, and refunds. You can revoke access anytime by clicking Disconnect, or by deleting the “Egentify (auto-generated)” key under WooCommerce → Settings → Advanced → REST API. Uninstalling the plugin removes it too. While connected: the plugin sends your widget settings when you save them, plus a weekly health check reporting your plugin, WordPress, WooCommerce, and PHP versions. When a customer completes an order after adding products through the chat, or after clicking a product the chat recommended and buying that product, the plugin reports the order id, number, status, total, currency, item count, and the chat reference (no customer details) so your Egentify dashboard can show revenue from the chat. When a customer chats: their message, and any order or product details the AI looks up to answer it, are sent to Egentify. Logged-in customers are identified by a secure token so replies can be personalized. What Egentify sends back: the chat widget and the AI’s responses. By connecting, you agree to Egentify’s Terms of Service and Privacy Policy.