Awesome Support – WordPress HelpDesk & Support Plugin
Live Demo Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout. And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers. Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots. Product Tour For premium one-on-one support or pre-sales questions please visit the official site. What does it do? Check out the user-friendly features of this awesome plugin: Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured) File upload: you control when files can be uploaded, how many files, and how large they are Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD) Multiple departments: provide support for multiple departments Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience) Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets Tickets waiting on you: Quickly see all tickets still waiting for a reply Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent. Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice! Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.) Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme! Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket. Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips! WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease! GDPR READY: Our registration screen can be easily configured to show GDPR related information GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration Features Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium) View the full list of features on our website Premium Extensions Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com. Extensions E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more! Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types! Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket. WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more! Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket Gravity Forms – create custom ticket forms with this very popular WordPress forms builder Private Notes – insert notes into tickets that only agents and admins can view FAQs – Powerful FAQ management make your agents more productive Notifications – get notified of important events in slack and via pushbullet. Notify third parties of important ticket events via email. Custom Status and Labels – create unlimited custom labels that give you new levels of organization for your tickets Advanced Reports and Statistics – create hundreds of custom charts and tables from a base of 6 core reports Admin Report Widgets – More than a dozen customizable widgets with key statistics on your WordPress dashboard! Advanced Time Tracking – Track and record time down to the reply level using automatic or manual timers. Export data for invoicing. View critical time and billing reports. Auto Close – Close tickets automatically based on defined rules. This is especially useful in managing abandoned tickets. Private Credentials – Adds another security layer to your tickets so that users can securely enter passwords and other sensitive credentials onto a ticket Satisfaction Survey – Conduct suveys to see how your agents are performing. Extremely customizable with multiple survey types and methods! Public Tickets – Use your tickets to create a searchable archive of solutions. Assign public/private control over tickets and replies to customers, agents! Guest Tickets – Allow new users to enter their first ticket without the separate step of creating an account. Combine this with Email Support, Powerpack and Satisfaction Survey to create a solution where customers never have to log into your ticket system! Smart Agent Assignment – Have multiple agents with multiple departments and/or multiple products? Use this to automatically route new tickets to the correct agent using a choice of 5 sophisticated algorithms! Documentation – A powerful documentation add-on that integrates tightly with your Awesome Support ticketing system. Includes a beautiful layout and automatically suggests relevant topcis as users fill out a new ticket! Remote Tickets – Adds a pop-up ticket form to one or more remote websites. Quickly and easily funnel tickets from all your websites to one core support site! Smart Replies – Automatically respond to messages received from Facebook Messenger, Custom Site Chat and New Tickets. Service Level Agreements – Calculate ticket due dates automatically using rules set for each customer. This will take into account holidays, weekends, working hours and more. Issue Tracking – Easily manage multiple related tickets. Very useful for product recalls, bug tracking, system-down situations and more. Custom FAQ – Use any WordPress custom post type as your FAQ source. Tightly integrates your selected CPT with Awesome Support and uses it to automatically offer topic suggestions to users as they fill out a new ticket form. Business Rules Engine With Zapier Integration – Powerful rules engine for your tickets. Automatically respond to tickets, change status, close tickets and more! Company Profiles – Allow multiple users from the same company to manage a single pool of tickets. Scheduled Tickets – Create recurring tickets on daily/weekly/monthly/annual schedules Agent Front End – Allow untrusted agents to manage their tickets without access to wp-admin Bundles Purchase one of our bundles and get up to an 80% discount compared to purchasing individual add-ons. Startup Bundle – A 50% discount on the 5 most common add-ons for unlimited sites Standard Bundle – A discount of 20%-60% on the 8 most common add-ons Professional Bundle – A discount of 45%-70% on the add-ons most useful for e-commerce sites Enterprise Bundle – A discount of 50%-70% on the most common add-ons used in larger businesses. Agency Bundle – A discount of 55%-80% on a bundle of almost all our add-ons. You get an even bigger discount if you purchase this package without the option for technical support! Roadmap Want to know what’s next for Awesome Support? Check out the roadmap. You can also vote for the ideas you like best! Add-Ons Need to extend Awesome Support’s features? We have lots of add-ons to help you setup the perfect support site. Check out our add-ons page. Team Even though the plugin has been developed and is maintained by the Awesome Support development team, we’ve had help from various developers around the world. You can see all the contributors on the team page. Many thanks to them all! Our key core developers on the Awesome Support Development Team in 2018 include: Ante Laca Muhammad Tahir Nazir Nigel Bahadur With contributions from customers such as: Rolly Bueno Naveen Giri Nathan Moinvaziri Translators Here is a list of users who voluntarily contributed the most translations to our POEDITOR project in 2017/2021: Miquel Martínez – Catalan Samer Haddad – Arabic Paul Hecko – Portuguese Thiago Rocon Kuwabara – Portuguese Denison Carlos – Portuguese (Brazil) Davey Hurkmans – Dutch We had over 25 users contribute to the various language projects but these were the top 6 with the most translation activity. On behalf of all our users we would like to publicly offer a heart-felt Thank You for their hard work and contribution to the Free Awesome Support core project! Related Companies Disclosure Awesome Support now manages the newly released Simple-Press Forums Plugin as well.
Website Builder by SeedProd
SeedProd – Drag & Drop WordPress Website Builder, Landing Page Builder, Coming Soon Page & Maintenance Mode SeedProd was originally created in 2011 and allowed you to create a Coming Soon Page or a Maintenance Mode Page. You could work on your website in private while visitors see a “Coming Soon” or “Maintenance Mode” page. It still does this and really well! But People loved SeedProd’s easy-to-use page builder so much and wanted to create their entire website with it. So, due to popular demand, you can do just that! Yes, you can now use SeedProd as a WordPress Website Builder. This means you can build every part of your WordPress custom theme. WordPress Headers, Footers, Single Page Templates, Archives, Global Parts, WooCommerce Product Pages, WooCommerce Carts, and more. The best part is SeedProd is a No-Code Website Builder. No coding knowledge or experience is needed. Full Site Editing made easy. In addition, SeedProd is still the best Landing Page Builder. Create a variety of landing pages that include but are not limited to: Sales Pages, Coming Soon Pages, Maintenance Mode Pages, 404 Pages, Login Pages, Webinar Pages, and Thank You Pages. Sites and Pages built with SeedProd’s Drag and Drop Page builder are lightweight, super fast, and it’s so easy to use anyone can create a WordPress Website or Landing Page. SeedProd Pro This plugin is the lite version of the SeedProd Website Builder and Landing Page plugin that comes with all the features you will ever need to create great-looking landing pages, coming soon pages, and maintenance modes pages within your WordPress website with no code. Click here to purchase SeedProd, the best premium WordPress Website Builder and Landing Page plugin now! Watch John Turner, the Co-Founder of SeedProd, build the SeedProd.com website with the SeedProd WordPress Website Builder Using SeedProd as a WordPress Website Builder SeedProd is a WordPress Website Theme Builder, which allows you to create custom theme and template parts like: Headers, Footers, Front Pages, Content Pages, Blog Posts, Blog Pages, Archives, Search Results, Category Pages, Tag Pages, Sidebars, WooCommerce Product Pages. WooCommerce Checkout Pages, WooCommerce Cart Pages, WooCommerce Shop Pages all using our no-code Theme Builder. Typically you would need a traditional WordPress theme to accomplish this. With SeedProd no theme is needed. No more conflicts between your theme and page builder. SeedProd is a complete turnkey solution that gets you a website fast. Themes created with SeedProd can use any builder. Of course, SeedProd is the best page builder in our opinion, but you can use: Gutenberg Page Builder, Elementor Page Builder, Beaver Builder Page Builder, Divi Page Builder, Visual Composer Page Builder, Brizy Page Builder, Thrive Architect Page Builder, Beaver Builder, and the list goes on… SeedProd also has a growing library of 200+ beautiful pre-built WordPress themes, templates, blocks, sections and complete websites to help you get started. Did I mention, no coding is required 🙂 Creating WordPress Landing Pages with SeedProd What are landing pages? A landing page is a standalone web page that a person “lands” on after clicking through from an email, ad, or other digital location. Most of the time, these landing pages have a different design from the rest of your site and do not show your website’s standard header and footer. Landing Pages have a particular purpose and desired user action; therefore, you want them to be distraction-free as possible. With SeedProd, it is super easy to create high-converting landing pages for any purpose, that are entirely separate from your website’s design. You can use our Domain Mapping feature to put landings page on their own domain, our Dynamic Text feature to add personalization, or our WooCommerce Blocks to build one-off product pages. These are just a few of the many powerful features SeedProd provides. Building Coming Soon Pages and Maintenance Mode Pages with SeedProd SeedProd allows you to build a coming soon or maintenance mode page that will hide your site from visitors and search engines like Google. You can work on your website in private. When the website uses coming soon mode, the page will be indexed by Google as long as your site is not set to be private in WordPress. In Maintenance Mode, we return a 503 header status that lets Google know your site is down for maintenance. Both of these modes are essential for any WordPress Website to have. The Free Version of SeedProd comes with a variety of Coming Soon Page and Maintenance Mode templates. Full Page Builder Feature List: WordPress Theme Builder – Create Headers, Footers, Pages, Posts, Archives, Sidebars, WooCommerce Pages or any part of a WordPress theme with our no-code Theme Builder. Fast Drag & Drop Page Builder – Our page builder is super fast, lightweight and responsive. WordPress Themes created with SeedProd work with any page builder. Landing Pages work with any WordPress Theme. 200+ Professionally Designed WordPress Themes, Landing Page Templates & Layout Sections 80+ Pro Page Blocks – We have created a variety of blocks to display static and dynamic content. Landing Page Templates – Sale Pages, Coming Soon Pages, Maintenance Mode Pages, Webinar Pages, Giveaway Pages, Thank You Pages, 404 Pages, and Login Pages Responsive and Mobile Ready – Pages created with SeedProd look great on any device. Premium Integrations – Collect emails with your favorite 3rd party email marketing service providers, including MailChimp, ActiveCampaign, ConvertKit, Constant Contact, and more… Subscriber Management – Track every subscriber with or without a 3rd party email provider. Stock Images – Get In-Plugin Access to over 2 Million Stock Images. Searchable, Resized, and Optimized for the Web. Live Previews – We allow you to see live previews of the page while it’s in any state, draft, live, or just testing. Layout Navigation – Use our layout navigation, which is a mini-map of your page, to easily rearrange sections, rows, columns, blocks, or access your page settings Revision History, Undo & Redo – With one click reverts, you can go back to any previously saved point on your page and even see who made those particular changes. Draft Mode – Work on your page in private without revealing its construction to the public. Mobile Device Preview – See what your pages will look like on desktop and mobile devices before you go live. Bloat Free Code – The code our builder produces, unlike other builders, is bloat-free and minimal to load your page quickly. Color Schemes – Choose from over 20 built-in color schemes or create your own custom color palette to use throughout your landing page design. Font Combinations – SeedProd integrates with Google Fonts to provide unlimited font combinations. Custom CSS – Need to tweak the style of an element on your page? No problem! Domain Mapping – Domain Mapping lets you create landing pages and point them to any domain name instead of your main website domain. Dynamic Text – Dynamic Text lets you dynamically insert dates or values from a query parameter to personalize your landing pages. Custom Scripts – Need to add a tracking script or widget from another website? Use the built-in header and footer scripts area to implement more technical tweaks. Spam Protection – Protect your landing pages from spam, bots, and fraudulent submissions with Google ReCaptcha WordPress Blocks: Standard Blocks – Headline, Text, List, Button, Image, Video, Divider, Spacer, Column Advanced Blocks – Giveaway, Contact Form, Optin Form, Countdown, Social Profiles, Social Sharing, Animated Headlines, Progress Bar, Icon, Testimonials, Image Carousel, Image Box, Icon Box, Nav Menu, Pricing Tables, Page Anchor, Star Rating, Accordion, Shortcode, Login Form, Google Maps, Seach Form, Custom HTML Social Media Blocks – Facebook Page, Facebook Embed, Facebook Like, Facebook Comments, Twitter Embed Tweet, Twitter Embed Timeline, Twitter Tweet Button, Twitter Follow Button WooCommerce Blocks – Add To Cart, Checkout, Cart, Product Grid, Recent Products, Sale Products, Best Selling Products, Featured Products, Top Rated Products, Menu Cart, Product Title, Product Featured Image, Product Price, Short Description, Additional Information, Products Related, Upsells, Product Rating, Product Stock, Archive Products, Product Data Tabs Theme Template Tag Blocks: Posts, Post Title, Post Content, Post Excerpt, Featured Image, Author Box, Post Comments, Post Navigation: Post Info, Archive Title, Site Logo, Global Template Parts WordPress Email Marketing Integrations: ActiveCampaign AWeber Campaign Monitor Constant Contact ConvertKit Drip Facebook GetResponse Google Recaptcha iContact Mad Mimi Mailchimp MailerLite Sendy Sendinblue Twitter YouTube Zapier After reading this feature list, you can probably imagine why SeedProd is the best Drag & Drop WordPress Website Builder and Landing Page Builder in the market. Give SeedProd a try. Want to unlock more blocks and page builder features? Upgrade to SeedProd Pro. Credits This plugin is created by John Turner and Syed Balkhi. Branding Guideline SeedProd® is a registered trademark of SeedProd LLC. When writing about the Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder plugin by SeedProd, please use the following format. SeedProd (correct) Seedprod (incorrect) Seed Prod (incorrect) seedprod (incorrect) What’s Next If you like our WordPress Website Builder and Landing Page Builder plugin, then consider checking out our other projects: OptinMonster – Get More Email Subscribers with the most popular conversion optimization plugin for WordPress. WPForms – #1 drag & drop online form builder for WordPress. MonsterInsights – See the Stats that Matter and Grow Your Business with Confidence. Best Google Analytics Plugin for WordPress. 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Visit WPBeginner to learn from our WordPress Tutorials and find out about other best WordPress plugins.
