AfterShip Returns – automated return, exchange, and refund management for WooCommerce vs ReturnsUp Connector for WooCommerce

AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers. How AfterShip Returns users win: Recapture revenue with exchanges Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations. Reduce operational costs Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard. Improve the returns experience Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation. “This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.” Nikolas Callas, Director of Operations Marc Nolan What users can accomplish with just one integration: Sync order data directly from WooCommerce Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions. Automate processing via conditional workflows Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns. Encourage exchanges with AI & incentives Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges. Customize & brand the shopper experience Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency. Leverage analytics for data-driven decisions Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development. “We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.” Sarah D, Customer Service and Retention Manager Lumē Features that our merchants depend on: Exchange for other items Incentivized exchanges In-store returns Returns management dashboard Automated routing rules Return eligibility rules Automated and conditional resolutions Question-based workflows Analytics dashboard Branded returns page Returns status notifications 300,000+ drop-off locations Single or multi-package labels Green returns Global carrier network 20+ platforms, including Klaviyo, Gorgias, and Shipbob Returns API and Webhook

ReturnsUp Connector for WooCommerce is the integration plugin for the ReturnsUp Platform. It connects your WooCommerce store to your ReturnsUp account, enabling an automated returns and exchange management system. WooCommerce® is a trademark of Automattic Inc. ReturnsUp is not affiliated with or endorsed by Automattic Inc. This plugin ensures your store data stays in sync with the ReturnsUp platform while enhancing the customer experience during the return process. Key Features Seamless Connection: Connects your store to the ReturnsUp dashboard via secure API authentication. Real-time Synchronization: Uses webhooks to keep orders updated in ReturnsUp whenever they are created, updated, or completed in WooCommerce. Automated Exchanges: Handles “Exchange for Store Credit” and “Product Exchange” flows. Adds exchange products to the cart. Applies the exchange coupon automatically. Redirects the customer to checkout. Links the new exchange order to the original order. Smart Checkout: Pre-fills checkout fields for exchange orders. My Account Integration: Adds a “Manage Returns” section to the customer’s “My Account” area. Admin Enhancements: Returns Column: Adds a status column to your WooCommerce Orders list. Visual Indicators: Marks orders that have active returns. External services This plugin acts as a connector between your WooCommerce store and the ReturnsUp platform (SaaS). It relies on the ReturnsUp service to function. ReturnsUp Platform * Service Provider: ReturnsUp * Service URLs: * https://admin.returnsup.com (Setup & Configuration) * https://app.returnsup.com (Return processing flows) * Data Transmission: Data is transmitted via secure API calls and Webhooks in the following situations: * Connection Setup: Your store URL and required connection details are sent to verify your account. * Order Synchronization (Webhooks): To determine return eligibility and validate requests, the plugin configures WooCommerce Webhooks. When an order is created or updated, relevant order data may be synchronized. This includes order identifiers, status, totals, billing email, and shipping details when applicable. * Return Processing: When a return involves an exchange or refund, transaction totals and status updates are sent to process the request. * Terms of Service: https://returnsup.com/condiciones-del-servicio-de-returnsup/ * Privacy Policy: https://returnsup.com/politica-de-privacidad/ Note: You must have a ReturnsUp account to interact with the service.