Text vs Authyo ChatLead – Chatbot Lead Capture

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Authyo ChatLead – Chatbot Lead Capture is a powerful lead capture plugin that combines an interactive chatbot interface with secure OTP (One-Time Password) verification for both email and phone numbers. Perfect for businesses that want to collect verified contact information from their website visitors. Video Tutorial – How to Use Authyo ChatLead Plugin This plugin helps reduce spam and ensures that only verified users can submit your forms. Note: OTP verification requires valid Authyo API credentials and sufficient wallet balance. Key Features Interactive Chatbot – Engaging conversational interface for lead capture Email OTP Verification – Verify email addresses with one-time passwords Phone OTP Verification – Verify phone numbers with SMS OTP Country Selection – Automatic country code handling with cached country list Form Builder – Drag-and-drop interface to customize chatbot fields Lead Management – View, filter, and search leads from admin dashboard Accessibility – ARIA labels, keyboard navigation, screen reader support Responsive Design – Works perfectly on desktop, tablet, and mobile devices AI Chatbot – Answer visitor questions using your own knowledge base with OpenAI, Claude, Gemini, Mistral, DeepSeek, Groq, or Cohere Knowledge Base – Add text content or import webpage URLs for the AI to learn from Unified Mode – AI chatbot + lead capture in one seamless conversation Widget Support – Optional floating widget for site-wide deployment Shortcode – [authyo_chatlead], [authyo_ai_chat], or the legacy [chatlead_by_authyo] for embedding in pages/posts Supported Field Types Name Email (with OTP verification) Phone (with country code and OTP verification) Message Number Address Use Cases Lead generation for sales teams Contact form with verified information Newsletter signups with email verification Customer support inquiries Event registrations Quote requests Requirements Authyo API credentials (get them at authyo.io) WordPress 5.0 or higher PHP 7.2 or higher Privacy Policy This plugin stores lead information (name, email, phone, message) in your WordPress database. Third-Party Services This plugin connects to external services when configured by the site administrator. No data is sent to any external service unless the administrator explicitly enters API credentials and enables the feature. 1. Authyo API (for OTP verification) The plugin uses the Authyo API (app.authyo.io) to send and verify OTP codes for email and phone number verification. User email addresses and phone numbers are sent to this service during the OTP verification process. Service URL: https://app.authyo.io Privacy Policy: https://authyo.io/privacy-policy/ Terms of Service: https://authyo.io/terms/ 2. OpenAI API (for AI chatbot — optional) When the AI chatbot feature is enabled with an OpenAI API key, visitor chat messages and knowledge base content are sent to OpenAI’s API (api.openai.com) to generate responses. Service URL: https://api.openai.com Privacy Policy: https://openai.com/privacy/ Terms of Use: https://openai.com/terms/ 3. Anthropic Claude API (for AI chatbot — optional) When the AI chatbot feature is enabled with a Claude API key, visitor chat messages and knowledge base content are sent to Anthropic’s API (api.anthropic.com) to generate responses. Service URL: https://api.anthropic.com Privacy Policy: https://www.anthropic.com/privacy Terms of Service: https://www.anthropic.com/terms 4. Google Gemini API (for AI chatbot — optional) * Service URL: https://generativelanguage.googleapis.com * Privacy Policy: https://policies.google.com/privacy * Terms of Service: https://policies.google.com/terms 5. Mistral AI API (for AI chatbot — optional) * Service URL: https://api.mistral.ai * Privacy Policy: https://mistral.ai/terms/#privacy-policy * Terms of Service: https://mistral.ai/terms 6. DeepSeek API (for AI chatbot — optional) * Service URL: https://api.deepseek.com * Privacy Policy: https://www.deepseek.com/privacy * Terms of Service: https://www.deepseek.com/terms 7. Groq API (for AI chatbot — optional) * Service URL: https://api.groq.com * Privacy Policy: https://groq.com/privacy-policy/ * Terms of Service: https://groq.com/terms-of-use/ 8. Cohere API (for AI chatbot — optional) * Service URL: https://api.cohere.com * Privacy Policy: https://cohere.com/privacy * Terms of Service: https://cohere.com/terms-of-use The plugin connects to only ONE of the above AI providers at a time, based on the administrator’s selection. No data is sent to any provider unless the administrator explicitly configures the API key. 9. URL Import (for knowledge base — optional) When an administrator imports a webpage URL into the knowledge base, the plugin makes an HTTP request to the specified URL to fetch its content. Only URLs explicitly provided by the administrator are fetched. 10. Webhook URL (admin-configurable — optional) When the site administrator configures a webhook URL, lead submission data (name, email, phone, message) is sent as a JSON POST to the configured external URL. Only activated when explicitly configured by the administrator. All API keys are encrypted using AES-256-CBC before storage in the WordPress database. No visitor data is shared with external services beyond what is described above. Support For support, please visit authyo.io/contact or contact us at [email protected]. Credits Developed by Authyo – Secure authentication and verification solutions. Konceptwise is the main company and Authyo is a product under Konceptwise Digital Media Pvt Ltd.