Aspired Chatbot vs SupportZiip

Aspired Chatbot helps site owners answer common questions using only approved business information. The plugin is built for sites that want a controlled chatbot experience instead of a general-purpose AI assistant. You decide what information is allowed into the knowledge base, and the chatbot uses that approved content when responding to visitors. Features Manual knowledge base management Site scanner for pages and posts Allowed-topics fallback behavior OpenAI-powered replies using approved knowledge base context Analytics with transcripts, CSV export, and unanswered question tracking Per-page conversation starters Prompt preview for administrators Human handoff email and URL settings Rate limiting for chat requests Optional uninstall cleanup How it works Add your OpenAI API key in the plugin settings. Add approved business information to the knowledge base manually or import it from your site with the scanner. Place the chatbot on the site frontend. When a visitor sends a message, the plugin checks the approved knowledge base context and sends the message plus that approved context to OpenAI. If the knowledge base does not contain relevant information, the plugin falls back to a restricted reply instead of inventing an answer. External Services This plugin connects to the OpenAI API to generate chatbot responses. Service: OpenAI Website: OpenAI API Endpoint: https://api.openai.com/v1/responses Service terms: https://openai.com/policies/terms-of-use Data sent to the service: * The visitor’s chat message * Approved knowledge base context selected from your site * Your configured system prompt/instructions * The selected OpenAI model needed to complete the request When data is sent: * Only when a visitor submits a chat message and a response is requested Why data is sent: * To generate a chatbot reply based on the approved knowledge base context configured by the site owner Service privacy policy: * https://openai.com/policies/privacy-policy Data storage This plugin stores data in your WordPress database. It creates the following custom database tables: * aspich_kb for approved knowledge base entries * aspich_analytics for analytics events, transcripts, unanswered question tracking, and related chatbot activity The analytics table may store data such as: * Visitor chat messages * Bot replies * Event type * Page URL * Session hash used for rate limiting and conversation tracking Plugin settings are stored in the standard WordPress options table. The plugin also stores chat history and widget state in the visitor’s browser using localStorage so the conversation can continue across pages on the same browser/device. Privacy When the chatbot is used, visitor-submitted chat messages are sent to OpenAI to generate responses. This plugin may store the following data in the WordPress database: * Chat messages submitted by visitors * Chatbot responses * Event types (such as message sent or suggestion click) * Page URLs where interactions occur * A generated session hash used for rate limiting and conversation tracking * Unanswered question records for analytics The plugin also stores chat history and widget state locally in the visitor’s browser using localStorage to maintain conversation continuity across pages. This plugin does not: * Track users across sites * Store personal data beyond what is submitted in chat messages * Share data with any third-party service other than OpenAI Site owners are responsible for updating their privacy policy to disclose: * Use of OpenAI as a third-party processor * Storage of chat transcripts and analytics data * Use of browser localStorage for chat persistence Upload-ready notes No obfuscated code No hidden remote control behavior No frontend exposure of the OpenAI API key External service usage is disclosed above

SupportZiip helps WordPress site owners add AI-powered support and sales assistants without requiring a SaaS account. Site owners bring their own OpenAI or Gemini API key, create assistants, publish them with shortcodes, and review local conversation logs in wp-admin. The free version is local-first. It includes local AI usage controls, privacy tools, retention settings, and export/delete controls for conversation logs. Upgrade path SupportZiip may offer a separate premium plugin outside WordPress.org for additional commercial workflows. The WordPress.org package is fully functional as shipped and does not lock local bundled features behind a license key. Optional pricing information is available at https://supportziip.com/pricing. This free plugin does not embed that page, load external pricing scripts, collect payment details, or initialize a remote commerce SDK inside wp-admin. Free features Bring your own OpenAI or Gemini API credentials. Configure local monthly AI message limits. Configure local per-session hourly rate limiting. Set a maximum visitor message length. Customize assistant prompts and welcome messages. Ground responses with one URL or uploaded knowledge file per assistant. Detect possible human escalation requests in conversation logs. Review local conversation logs in wp-admin. Export, delete, and retain conversation logs with admin controls. Add suggested privacy-policy content through the WordPress Privacy Policy Guide. Publish assistants with shortcodes. Display chat in embedded, full-page, or fullscreen overlay layouts. Use the built-in QA Checks page during site-owner validation. Use a polished, light-only admin interface on plugin screens. Privacy and AI provider data transfer This plugin uses the site owner’s own OpenAI or Gemini API key. When a visitor sends a message, the plugin may send the visitor message, assistant prompt, conversation context, and enabled knowledge content to the selected AI provider so a response can be generated. Conversation logs are stored locally in the WordPress database unless the site administrator deletes them or configures retention cleanup. Site administrators should review their privacy policy, AI provider terms, and data retention requirements before enabling the chatbot. Local-first behavior The free plugin remains useful without a cloud account. It does not require a SupportZiip cloud connection to create assistants, configure BYO API keys, publish shortcodes, or manage local conversation logs. Future commercial services may use explicit opt-in cloud communication, but the free submission build does not send Business OS telemetry, usage analytics, account data, or plugin activity data to SupportZiip, Workziip, or any licensing/commerce service. External Services SupportZiip can connect to the following third-party services only when a site administrator configures the related feature or API key. The plugin does not include bundled AI credits. Site owners are responsible for reviewing each provider’s terms, privacy policy, and data-processing requirements before enabling an AI provider. OpenAI SupportZiip can use OpenAI to generate assistant replies when the site administrator selects OpenAI and saves an OpenAI API key in the plugin settings. When a visitor sends a message to an assistant using OpenAI, SupportZiip sends the visitor message, the assistant instructions, recent conversation context, and any enabled assistant knowledge content needed to generate a reply to OpenAI’s API endpoint. This data is sent only when a visitor submits a chatbot message to an assistant configured to use OpenAI, or when an administrator tests OpenAI provider settings. OpenAI Terms: https://openai.com/policies/business-terms/ OpenAI Privacy Policy: https://openai.com/policies/privacy-policy/ Google Gemini / Google Generative Language API SupportZiip can use Google Gemini through the Google Generative Language API to generate assistant replies when the site administrator selects Gemini and saves a Gemini API key in the plugin settings. When a visitor sends a message to an assistant using Gemini, SupportZiip sends the visitor message, the assistant instructions, recent conversation context, and any enabled assistant knowledge content needed to generate a reply to Google’s Generative Language API. This data is sent only when a visitor submits a chatbot message to an assistant configured to use Gemini, or when an administrator tests Gemini provider settings. Gemini API Terms: https://ai.google.dev/gemini-api/terms Google Terms of Service: https://policies.google.com/terms Google Privacy Policy: https://policies.google.com/privacy Professional Disclaimer SupportZiip is provided on an “as is” and “as available” basis without warranties of any kind. Users are responsible for installing, configuring, testing, securing, maintaining, backing up, and operating the plugin in their own environment, and for complying with applicable laws, privacy rules, consent requirements, tax obligations, third-party platform terms, and data-handling requirements. SupportZiip may connect to third-party services only when configured by the user, such as AI providers or related APIs. WorkZiip does not control third-party availability, pricing, data practices, policy changes, outages, errors, or security incidents. Nothing in the plugin, documentation, onboarding material, support content, or related communication constitutes legal, financial, tax, security, compliance, or other professional advice. Users should consult qualified professionals before using the software in regulated, high-risk, mission-critical, or legally sensitive environments. To the fullest extent permitted by law, Dele Ogundele, WorkZiip, related businesses, contributors, maintainers, partners, agencies, affiliates, licensors, and distributors shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, lost-profit, lost-revenue, lost-data, business-interruption, compliance, security, reputational, or third-party damages arising from or related to use of the software, documentation, services, integrations, or related materials.