Hive Support | AI-Powered Help Desk, Live Chat and Chatbot vs AI Product Tools – Bulk Product Content Generator & AI Toolkit for WooCommerce

AI Product Tools is a comprehensive AI suite designed to automate your WooCommerce operations and enhance customer experience. It combines high-volume bulk product content generation with a store-aware AI Shop Assistant, so one plugin covers both the content work in your admin and the product help your shoppers see. You bring your own key. Connect OpenAI, Google Gemini, Anthropic Claude, or OpenRouter and you deal with that provider directly: your account, your billing, your rates. There are no credits to buy from us, no usage meter, and no markup. Switch provider or model whenever you like, test with a free OpenRouter model, and work at whatever volume your provider account allows. 🚀 What you can do Generate product descriptions, product titles, product tags, FAQs, SEO meta, and image alt text for many WooCommerce products at once. Edit hundreds of products in a spreadsheet-style grid without opening each one. Check and edit every AI result before it touches your live products. Roll back to what a product said before an AI change. Answer shopper questions on your storefront with an assistant that reads your real catalog. Schedule content work to run in the background instead of watching a progress bar. 💡 What is free and what Business adds Creating content is free. Business is the operations layer for stores that run this work regularly. Free on every site: Bulk generation for product descriptions, product titles, product tags, FAQs, SEO meta, image alt text, and category descriptions. Preview, edit, approve, or reject every result before it is saved. Content History, so you can see what a product looked like before each AI change. The AI Shop Assistant, with product recommendations and appearance settings. The AI Bulk Product Editor grid, with row by row generation. One scheduled bulk run, started manually or at a time you pick. All four AI providers, every model in the catalog, and your own OpenRouter model IDs. Business adds: A review queue saved on your site, so results survive a page reload. One click restore and bulk rollback from Content History. Draft review for scheduled runs. Recurring daily, weekly, and monthly schedules, several jobs at once, and category, tag, and stock filters. Add to Cart in the shop assistant, plus extra themes, custom CSS, and label translation. Generating for many selected rows at once in the Product Editor. Customers on the earlier Pro plan keep their Pro features. Sites already running the plugin before version 2.7.2 keep their Review Content and Draft Content access. ⚡ Bulk Product Content Generators Filter your products, generate, review the results, then apply them. Every generator lets you retry one failed product instead of restarting the run, and the review step is free for everyone. Product descriptions. Short and long product descriptions, plus product tags, up to about 1,000 products per run. Plain text or HTML, keep or replace existing content, improve an existing description instead of rewriting it, 42 languages, 10 writing styles, custom prompts. Business adds a saved review queue, style matching from your own example descriptions, and mapping custom fields such as {custom1} into prompts, including Advanced Custom Fields. Product titles. Up to 5,000 products per run, 1 to 5 variants each, with an optional slug update. Six tones are free: SEO-Focused, Professional, Casual, Luxury, Technical, and Persuasive. Three length presets: Short at 40 characters, Medium at 60, Long at 80. Business adds Improve Title mode for rewriting an existing title, focus keyword targeting, four more data sources, and extra prompt instructions. Product SEO meta. Meta titles and meta descriptions with a live search result preview and a score, up to about 1,000 products per run. Six tones, your own focus keywords, two variants per product, titles within 60 characters and descriptions within 160. Writes to Yoast SEO, Rank Math, All in One SEO, SEOPress, The SEO Framework, and Squirrly SEO. Business adds up to five variants, AI suggested focus keywords, extra prompts, and custom length limits. Product FAQs. Question and answer pairs from your product data, 1 to 10 per product, shown on the product page as an accordion or a flat list in the default theme, or placed anywhere with [aipt_faq] and [aipt_faq product_id="123"]. New FAQs are added alongside existing ones. Business adds replace mode, questions-only and answers-only modes, five other display themes with control over colors, typography, spacing, borders, icons and animations, custom CSS, and FAQ structured data for search engines. Product image alt text. Vision models describe your featured images, gallery images, or both. Preview, edit, regenerate one result, or dismiss it before applying. Length is adjustable from 50 to 250 characters, default 125, and images up to 20 MB are supported. Business adds reusable templates, A/B variants, product attribute enrichment, and expanding older galleries. Category and tag descriptions. Descriptions for WooCommerce product categories, tags, and public custom taxonomies, written in a split screen workspace with a rich text editor. Four purposes, four term data sources, six tones, three lengths, HTML or plain text, and append, overwrite, or skip behaviour. The AI reads up to 10 sample products per term. Business adds a custom purpose, two more data sources, and 5 to 20 samples per term. Bulk tag suggestions are also included on every plan. 🧮 AI Bulk Product Editor A spreadsheet-style grid for editing many products at once, without opening each product page. Edit titles, descriptions, tags, FAQs, SEO fields, slugs, and image alt text in the cell. Compare an AI suggestion against your current text word by word, then accept or reject per cell. Undo and redo up to 100 steps, save up to 25 personal views, and stay protected against overwriting a colleague’s change. Generate AI content one row at a time. Generate or retry many selected rows in one action, with advanced per run settings. (Business) 🛍️ AI Shop Assistant An assistant on your storefront that answers from your own catalog, not from generic web knowledge. Recommends up to 10 products per answer, with View Product buttons and live stock status. Answers store questions from knowledge pages you choose, such as shipping or returns. Detects the visitor’s language automatically, with a fallback you set, and works on mobile and in right to left languages. Add a WhatsApp button and a pre-chat consent step. Set the bot name, greeting, colors, typography, position, and launcher icon. Saves questions it could not answer to an admin queue, so nothing is lost. Add an Add to Cart button, choose response depth and behaviour modes, upload a custom icon or hero image, add custom CSS, pick extra themes and launcher animations, translate every label, and reply to queued questions yourself. (Business) 📦 Store index for the assistant The assistant answers from a compressed, searchable copy of your catalog, built in batches so large stores stay responsive. On every plan the index covers seven fields: product title, short description, full description, categories, tags, price, and stock status. Build one index profile manually, filtered by stock status or date, covering up to 50,000 products per build with 10,000 as the default. Add SKU, stock quantity, and product attributes, run several profiles, filter by category and tag, and rebuild on a schedule. (Business) 🗓️ Scheduled Bulk Runs Set up a content job and let it run in the background through WP-Cron, instead of keeping a browser tab open. Run one job at a time, covering one content type, started manually or at a time you choose. Filter products by price range, product IDs, description or keyword match, include and exclude lists, AND/OR logic, and whether the AI already processed them. Watch progress and estimated completion, read logs, retry failed products, and pause, resume, or stop at any point. Run several jobs at once, each covering several content types, on daily, weekly, or monthly schedules. (Business) Filter by category, tag, and stock status. (Business) Start a run when a product is published or changes, and use review policies, draft review, and automatic pausing after repeated errors. (Business) On a Business licence this area is called Automation in the admin menu. 🗂️ Content Bank One page with three tabs, covering everything the AI changes on your store. Content History is available on every plan. Before any AI change is applied, the plugin stores the previous value, so you can always see what a product said before. You get a timeline with before and after views, and you choose how many versions to keep per field, from 1 to 10, with 5 as the default. The original is never removed. Products the AI has touched are marked, so you can filter your catalog by AI status and skip anything already processed. Review Content holds results you generated but have not applied, across the description, title, FAQ, SEO meta, and image alt generators. On every plan you preview, edit, approve, and reject in the current browser session, and nothing is written to your site until you approve it. Draft Content collects output from scheduled runs that is waiting for a decision, where you approve, reject, or bulk manage drafts. (Business) Restore an earlier version with one click, or in bulk, up to 50 selected items or 200 items for a whole product. Each restore is recorded, so you can undo an undo. (Business) Keep the review queue on your site so results survive a page reload. (Business) 🛠️ Dashboard, Prompt Studio, and integrations One dashboard for every tool, with recent activity, usage statistics, and provider connection status, plus a command palette on Ctrl+K or Cmd+K. The Visual Prompt Builder walks you through prompt creation for all five generators, with a live preview, so you do not write instructions by hand. Set your brand voice and store context once, and every generator reuses it. Save and reuse your own prompt templates. Work from the single product edit screen and the scheduling screens, and page through large catalogs 10, 25, 50, or 100 products at a time. Open prompt editors for the Title, FAQ, SEO Meta, Taxonomy, and Image Alt generators, create your own prompt variables, use AI assisted prompt filling and polishing, and share or import community prompt templates. (Business) Works with WordPress AI Connectors on WordPress 7.0 for OpenAI, Google Gemini, and Anthropic Claude credentials. OpenRouter keys stay in the plugin. Registers abilities through the WordPress Abilities API, so MCP capable clients can call them. 🔒 External Services and Privacy This plugin contacts an external service only when the related feature is configured and used. It is Bring Your Own Key: you connect your own AI provider key and that provider bills you directly. Keys are stored encrypted in your own database, or managed by WordPress AI Connectors, are sent only to the provider you selected, and are never shared with AI For Woo. 1. AI providers: OpenAI, Google Gemini, Anthropic Claude, and OpenRouter What is sent: The selected model, your prompts, and the product or store context for the task: titles, descriptions, categories, tags, attributes, prices, stock, SEO inputs, prompt variables, chatbot messages, and store index snippets. Image alt generation also sends the selected image as encoded image data. Validating a key sends only that key. OpenRouter also receives your site URL and the plugin name in request headers. Endpoint or host: OpenAI https://api.openai.com/v1/chat/completions and https://api.openai.com/v1/models. Gemini https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent and https://generativelanguage.googleapis.com/v1beta/models. Claude https://api.anthropic.com/v1/messages and https://api.anthropic.com/v1/models. OpenRouter https://openrouter.ai/api/v1/chat/completions, https://openrouter.ai/api/v1/key, and https://openrouter.ai/api/v1/models?output_modalities=all. Consent model: Nothing is sent until an administrator selects a provider and saves a usable key, in this plugin or through WordPress AI Connectors. OpenRouter keys live in the plugin, since its Connectors path is dormant here. Every request follows a generate, automation, chatbot, or validation action, and the model catalog is fetched only when needed. Terms and privacy: OpenAI Terms, OpenAI Privacy, Google Terms, Google Privacy, Anthropic Terms, Anthropic Privacy, OpenRouter Terms, OpenRouter Privacy 2. Freemius What is sent: Licensing, plan checks, checkout, updates, and opt-in usage data through the Freemius SDK. A licence verification fallback sends the install ID, plugin ID, signed headers, and licence metadata Freemius already stores. Product content, chat messages, and keys are never sent. Endpoint or host: Freemius SDK services on freemius.com, plus https://api.freemius.com/v1/plugins/15570/installs/{install_id}.json. Consent model: Required for paid licensing, checkout, updates, and plan validation. An administrator starts the connection, and free features run without a licence. Terms and privacy: Freemius Terms, Freemius Privacy 3. AI For Woo services: model pricing feed and Community Prompt Library What is sent: The pricing feed requests a public price list used to estimate provider costs. It sends no product data, chat content, or keys; its User-Agent carries the plugin version and your site home URL. The Community Prompt Library sends your site URL, a timestamp, an authentication signature, and optional filters. Submitting also sends the template name, description, generator type, language, tags, and prompt data; liking sends the prompt ID. The site URL is used for anonymous deduplication. Nothing else is sent unless an administrator puts it inside a template they submit. Endpoint or host: https://api.aiforwoo.com/api/v1/pricing, changeable with WordPress filters, plus https://api.aiforwoo.com/api/v2/community-prompts and https://api.aiforwoo.com/api/v2/community-prompts/like. Consent model: The pricing feed powers the cost estimate feature, refreshing on a schedule or on request and falling back to bundled pricing if it fails. The Community Prompt Library is an optional Business feature, triggered only when an administrator opens it, or submits, imports, or likes a prompt. Terms and privacy: AI For Woo Terms, AI For Woo Privacy 4. Other outbound requests Provider status pages: If the shop assistant gets an error from a provider it pauses that provider for a while, then checks the provider’s public status page to see whether the outage is over so the assistant can recover sooner. These requests carry no product data, chat content, settings, or keys. Hosts: https://status.openai.com/api/v2/status.json, https://status.claude.com/api/v2/incidents.json, and https://status.cloud.google.com/incidents.json. OpenRouter has no default probe, and the list is changeable with the aipt_chatbot_provider_recovery_probe_urls filter. The feature is on by default and can be turned off in chatbot settings. The provider terms and privacy links in section 1 apply. Product images stored on another server: When you generate alt text, the plugin reads your image from local uploads. If that product image is hosted elsewhere over http or https, the plugin downloads it from that address first, then sends it to your selected AI provider. The download carries only the metadata needed to fetch the image, never keys or prompt text, and it happens only after an administrator starts alt text generation. The terms and privacy policy of that image host apply.

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Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.