Text vs WordAI

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

WordAI is an AI content, SEO, image, AI Chat Agent, and chat assistant plugin for WordPress that helps site owners create stronger posts, pages, titles, excerpts, tags, and AI images directly from wp-admin. It brings OpenAI, Google Gemini, Anthropic Claude, xAI Grok, DeepSeek, SEO scanning, Google Search Console reporting, and site-aware AI assistant workflows into one clean publishing dashboard. Use WordAI to generate complete post or page drafts, suggest better titles from the Posts or Pages list, create excerpts and tags, generate high-quality AI images, scan existing content for SEO opportunities, review Search Console performance signals, and build a front-end AI Chat assistant from selected website knowledge. WordAI Pro unlocks the full premium workflow for advanced SEO generation, WooCommerce content, richer AI Chat Agent automation, premium image controls, private updates, and priority support. Watch WordAI tutorials, feature walkthroughs, and future product videos on the SOFTCOY YouTube channel. Learn more about WordAI Pro or read the WordAI documentation. Features AI content generation workflow OpenAI, Google Gemini, Anthropic Claude, xAI Grok, and DeepSeek provider support. Provider-specific API Settings with current model families, including OpenAI GPT-5.6 Sol, Terra, and Luna; Claude Sonnet 5, Opus 5, Fable 5, and Haiku 4.5; Gemini 3.7, 3.6, 3.5, and 3.1 models; xAI Grok 4.6 plus Grok Imagine Image 2.0; and DeepSeek V4 models. AI content generation for posts and pages. Title, content, excerpt, and tag generation controls. Prompt Assistant in the content generation modal with helpful examples, a guided prompt builder, and direct content documentation. Step-by-step WordAI documentation for setup, API keys, content generation, image creation, SEO Scan, Search Console, and AI Chat Agent workflows. One-click WordAI Title suggestions from Posts and Pages list screens. WordAI editor sidebar panel for reviewing generated SEO fields, SERP preview data, canonical / robots options, social metadata, and internal link suggestions while editing content. Editable internal link suggestions in the editor sidebar so generated linking ideas can be reviewed, applied, or removed before publishing. SEO-friendly writing controls for language, style, tone, paragraph count, excerpt length, heading structure, content depth, freshness signals, and tag count. Cleaner AI response processing for more polished titles, paragraphs, and editor-ready content. SEO growth tools SEO Scan dashboard for posts, pages, and products with SEO scoring, issue discovery, recommendations, and AI-assisted improvement workflows. Google Search Console reporting inside the WordPress dashboard with content-decay opportunities, competing-page insights, and direct paths back to local WordPress content. SEO plugin compatibility controls designed to work cleanly alongside popular SEO plugins. Search-focused recommendations that help improve titles, meta quality, content structure, keyword usage, and readability. Explore the complete premium SEO workflow in WordAI Pro. Image generation Image Settings with GPT Image 1.5 as the default image model and ChatGPT Images 2.0 / GPT Image 2 as an optional model. Current Gemini image choices including Gemini 3.1 Flash Image, Gemini 3.1 Flash-Lite Image, and Gemini 3 Pro Image. AI image generation controls for creating visual assets from prompts without leaving WordPress. xAI Grok image generation support with provider-aware Image Settings for model, aspect ratio, resolution, and image-count handling. Learn how image generation works in the WordAI documentation. AI Chat Agent, chat, support, and upgrade path AI Chat Agent content embedding with selectable content items, indexing status, and re-index guidance when source content changes. Frontend AI Chat assistant powered by selected website knowledge. AI Chat Analytics tab for reviewing conversations, visitor questions, feedback, and knowledge gaps. AI Chat lead capture workflow for collecting visitor details and reviewing interested visitor activity from the WordPress dashboard. Support page with diagnostics and SOFTCOY Support Office delivery. Get Pro page for unlocking the complete WordAI Pro publishing, SEO, image, and AI assistant workflow. Learn how WordAI Pro expands SEO automation, Search Console insights, AI Chat conversion workflows, WooCommerce content, and premium image generation. Review setup and feature guides in the WordAI documentation. Update-safe custom database table handling during normal wp-admin plugin updates.