Text vs Wise Chat

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Wise Chat is a leading chat plugin that helps to build social networks and this way it increases user’s engagement on your website. The plugin provides a platform to send real-time messages in chat rooms both between real users and AI chatbots. The chat is easy to set up and configure. Its every single feature is extremely adjustable. Our development team is constantly working on new features and supporting the existing ones. DEMO | Documentation | Features | Wise Chat PRO Easy setup and configuration AI Chat bots (OpenAI’s ChatGTP integration) Themes, appearance adjustments, mobile friendly No external server required Elementor and Gutenberg (WordPress blocks) integration Unlimited number of channels and users, password-protected channels WordPress users integration, anonymous users, single sign-on Read-only mode, access control, moderation, opening hours Banning and muting users Replying to messages Flood Control, bad words filter, spam reporting Posting links, images, camera pictures, files, emoticons, YT videos Localization and backups See below for the full list of features. Check Wise Chat Pro with AI: * OpenAI Integration * GPT Assistants * AI Chat Bots * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat PRO: * Private one-to-one chats * Facebook/Twitter/G+ login * Video calls * Voice messages * Avatars * Tenor GIFs * Reactions (liking chat messages) * Facebook-like sidebar mode * Pro themes * Custom emoticons and 3 use pre-defined sets * E-mail notifications * Pending messages (full moderation) * Multisite support * BuddyPress/Gutenberg/Elementor integration * Edit and reply to messages * Hooks * Premium support and free updates for 6/12/18 months (depending on the option) Check Wise Chat LIVE: * Customizable live chat widget * Incoming chats management page * Multiple operators * All features of Wise Chat Pro * Premium support and free updates for 6/12/18 months (depending on the option) Buy once, use forever, no subscription, no recurring payments! Scroll down to find out more about Wise Chat Pro benefits, for more product details go to Wise Chat Pro site Wise Chat full features list: Easy installation: Install the chat using a shortcode, widget or PHP function. Mobile ready: Fully responsive design. Themes: Use one of 4 nice themes. No external server required: There is no need to set up, maintain or pay for a server. Regular hosting is sufficient. Unlimited Chat Channels: Let people post messages in dedicated chat rooms (called channels). Run multiple channels either simultaneously on the same page or on separate pages. Private Chat Channels: Make individual chat channels private by protecting them with a password. Only users that know the password could access the channel. Channels management: Remove all messages from the single channel or delete the channel completely. Anonymous Users: Unregistered or anonymous users can be allowed to participate in the chat. Auto-generated name (configurable) is assigned to such user. Anonymous Users with custom name: Let users to choose their name when they visit the chat for the first time. Registered Users: Registered and logged-in users are properly recognized by the plugin. Single sign-on: No separate login to the chat is required. If an user is logged-in to your website, then the chat automatically logs her / him in. Read-only mode: Make the chat read-only for anonymous users. Encourage your users to register in order to post messages. Users limit in channels: Limit the amount of users allowed to participate in a channel. Channels limit for an user: Limit the amount of channels that an user can participate simultaneously. User settings: Chat users have options to change their name, color of their messages or mute sounds generated by the chat. Restrict access: Option to permit access for registered and logged-in users only. Flood Control: Detect spammers and block them from posting messages in the chat. Posting links and images: Option to allow clickable links and images. Posted images are downloaded into Media Library. Pictures from camera: On mobile devices users can take a picture directly and post it with a message. YouTube movies: Display links to YouTube movies as a video player with adjustable width and height. File attachments: Attach files directly to the messages using convenient uploader. Multiline messages: Let your users post long messages in multiple lines. Keyboard shortcut Shift+Enter can be used to send such messages. Notifications: Signal new messages, new users, absent users or mentioned users. It can be a sound or a counter in browser’s title. 24 sounds: Use any of 24 ready-to-use notification sounds. Messages auto cleanup: Auto cleanup messages older than defined amount of time. Localization: Translate the chat to your language. Appearance adjustments: Adjust visual appearance on the settings page. Chat Moderation: Protect your chat by enabling abusive words control using built-in bad words filter. It supports English, Polish and German languages. Messages filtering: Create rules that detect and replace specific words / patterns in posted messages. Chat Opening Hours / Days: Define days and range of hours when the chat is open for users. Spam Reporting: Chat participants can report spam messages. Bans: Administrator can ban (IP based) users who do not follow rules of the chat. Muting: Administrator can mute (IP based) users who do not follow rules of the chat. Automatic bans: An option that automatically blocks an user if he / she exceeds the defined number of bad words. Moderation: Administrators (or other specified user roles) can delete single messages or ban users that violate chat rules. Emoticons: See nice smiles in messages by enabling emoticons support. Emoticons can be inserted either using shortcuts or the list. Custom CSS: Custom CSS styles can be applied for each element of the chat. Channels statistics: Observe various statistics of channels, including amount of posted messages or users online. Detailed configuration page: All features can be configured on the settings page (see the screenshots). You can control messages posting, appearance, channels statistics, filters, bans and localization. Twitter hash tags: Detecting Twitter hash tags and converting them into links. List of current users: Show the list of online users and their national flag / country / city of origin in the sidebar of the chat. Display amount of online users. Backups: Backup all messages from given channel by downloading them as a single CSV file. All settings are available on Settings -> Wise Chat Settings page. List of PRO features: Private one-to-one messages: Let your users talk to each other in private conversations. Each user has also an option to ignore messages from unwanted users. Private messages to offline users: Send private messages to offline users. Video calls: Video one-to-one calls. Voice chats: Publish voice messages. Messages reactions: Liking messages. Facebook-like mode: Display the chat attached to the right side of the browser. Avatars: Display avatars both in the chat window and in the users list. BuddyPress integration: Integrate Wise Chat Pro with BuddyPress friends and groups. Give moderator rights to delete messages or ban users. Custom emoticons: Compose your own set of emoticons. Facebook / Twitter / Google+ authentication: Increase range of potential users by allowing them to log in using their accounts on social networking sites like Facebook, Twitter or Google+ Multisite support: Wise Chat Pro supports WordPress multisite environment. E-mail notifications: Configure notifications sent to admin or chat participants. Pro themes: Use one of 3 extra modern looking Pro themes. Hooks: Add your own code to the main points of the chat’s logic. Pending messages: Set up full moderation which allows to publish approved messages only. Users list search option: Search users list. Reply or edit posted messages: Modify or reply to posted messages. One-time payment: Pay once and use it forever. 6 / 12 / 18 – month upgrade: Update your Wise Chat Pro to the new version for free during 6 / 12 / 18 – month period after the purchase. Check Wise Chat Pro ! Move customer engagement to the higher level! See screenshots for detailed features.