Text vs Trill AI Product Chat for WooCommerce

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue. Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready. New in 2.4 — GDPR tools that usually sit behind a paywall, free GDPR Tools admin page. Look up everything the plugin holds for a visitor’s email, review it on screen, download it as JSON or CSV, or erase it permanently — with a typed DELETE confirmation so nothing is removed by accident. Audit trail. Every search, view, export and erase is recorded: who, when, and how many records. Emails are stored masked — and there is deliberately no IP column, because I never store IPs. Consent gate in the widget. Optionally require visitors to accept your privacy notice before chatting. Consent lives only in their browser and is re-requested automatically if you change the notice. “Request My Data” in the widget. Visitors can trigger a WordPress-native personal-data request straight from the chat footer, confirmed by email through WordPress core. Retention dashboard. See stored totals and your retention window at a glance, preview what a cleanup would delete, or run it on demand. New in 2.3 — resilient by design Reinstall without fear. Deleting and reinstalling the plugin now reconnects to Trill Cloud automatically — the plugin proves it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved. Small catalogues get real answers. “What do you sell?” now responds with your featured and latest products instead of coming up empty. Policy questions find the right policy. Answers draw from a wider variety of your pages — one snippet per page — so “what’s your refund policy?” surfaces the Refund page every time. An honest usage bar. The Monthly Usage panel shows your plan’s real allowance (50 free / 2,000 on Trill Cloud) and updates automatically when your plan changes. New in 2.2 — see every conversation New Conversations admin page. Browse every chat from a new Trill Chat → Conversations screen, with message count, average rating, conversion status and attributed revenue on every row. Filter and search. Narrow by date range, status and star rating, and search across message content to find any conversation fast. Read full transcripts. Open any conversation in a popup to read the complete back-and-forth, rendered as plain text. Export to CSV. Download the whole filtered list, or a single conversation’s transcript — exports are hardened against spreadsheet formula injection. Tidy up. Permanently delete conversations you no longer need, one at a time or in bulk. Why store owners pick Trill AI Chat over generic AI plugins WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce. 5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need. Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation. Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state. Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch. Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue. Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required. Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice. Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas. GDPR-ready, with the tooling to prove it. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. A dedicated GDPR Tools page covers access, portability and erasure — audited, and with no IPs ever stored. Fast. Sub-second responses on typical product questions. What Lite includes (free, forever) AI shopping assistant widget on every page of your store Smart product discovery — real-time catalogue search with natural-language understanding (50+ shopping phrases, English de-pluralisation) and product cards with one-click AJAX add-to-cart Page content indexing — Robin also answers from your FAQ, shipping, returns, contact and policy pages Cart-aware chat that sees the current basket and guides to checkout Verified order tracking with login or email-match identity check Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows Conversation history — browse, filter, full-text search, read, export (CSV) and delete every chat Full GDPR toolkit — data subject lookup, on-screen access, JSON/CSV portability and audited erasure from a dedicated admin page; widget consent gate and “Request My Data”; DSAR + erasure via WP Privacy Tools; configurable retention with preview and run-now Topic-safe — guardrails and prompt-injection protection keep chats about your store Full widget customisation — colours, position, size, assistant name, avatar, font, starter chips and privacy notice, with live preview WooCommerce-ready — WordPress 6.0+, WooCommerce 8.0+ and HPOS compatible; [trill_chat] shortcode to embed anywhere Built to extend — translation-ready (.pot, Loco Translate, WPML) and the WordPress 7.0 Abilities API for AI agents and MCP adapters Generous monthly conversation quota on Trill Cloud, tracked in the dashboard Need more conversations? Trill Cloud The free tier includes 50 conversations per month — plenty to see the value on a smaller store. Growing stores can upgrade to Trill Cloud (£12/month) for 2,000 conversations per month, longer AI responses and priority support. The upgrade is applied to your site’s existing connection — same plugin, no reinstall — and the dashboard usage bar reflects your new allowance automatically. See trillai.io/pricing. Built for WooCommerce, by a UK developer I build Trill AI at Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). I focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on. If you run a UK, US or EU store and want AI chat that respects your data, your time and your budget, I’d love to hear what you think. Read more on the Trill AI blog: Complete guide to AI chat for WooCommerce Reduce WooCommerce support tickets with AI WooCommerce AI chat vs live chat Developer-friendly Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (trcl_localize_script_data), and debug logging via WP_DEBUG. No Composer dependencies, no external JavaScript libraries. External Services This plugin relies on Trill Cloud, the managed AI back-end I operate (Greensolutions Pioneers Limited), at https://api-v2.trillai.io, as its sole AI processing service. The service is required for the plugin to function. What data is sent, and when: When a store visitor sends a chat message, the message text and the WooCommerce context needed to answer it — product names, prices, descriptions and, where relevant to the question, the current cart contents and order-status details — are transmitted to Trill Cloud over HTTPS for AI processing. Each site authenticates with a per-site Bearer token (hashed at rest). Trill Cloud enforces the monthly conversation allowance server-side (no local trialware). No IP addresses are sent, and no customer personal data beyond what the visitor types into the chat and the catalogue context required to answer. Service links: Service URL: https://api-v2.trillai.io Terms of Service: https://trillai.io/terms-of-service/ Privacy Policy: https://trillai.io/privacy-policy/ No personal visitor data is collected or stored by Trill Cloud beyond what is strictly necessary to process each individual chat message. Chat data is never used to train AI models.