Text vs Live Chat & AI Chatbot – onWebChat

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

The Live Chat + AI Chatbot That Actually Knows Your Store Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep. And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works. 🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans → 🛒 Your Products, Synced Automatically Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes. Zero maintenance: products sync the moment you add, edit or delete them Real-time stock sync: the AI never recommends something that’s out of stock Built for big stores: pick which categories to sync, up to 15,000 products Accurate answers with links: “Do you have this in blue?” gets a real answer and a direct link to the product page No manual training. No copy-paste. No CSV uploads. 📦 “Where Is My Order?” Answered Instantly (New) This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates. Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers. Fewer repetitive “where is my package?” tickets for your team Instant, accurate answers for customers, at 3 PM or 3 AM Identity is verified securely before any order detail is shared 💬 Live Chat That Turns Visitors into Customers The AI handles the routine questions. You close the sales. Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment Typing preview: see what visitors are typing before they hit send, and prepare your answer Mobile apps: answer chats from anywhere with the iOS and Android apps Key Features AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number. Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete. Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products. Real-Time Stock Sync: stock changes reach the AI immediately. AI Chatbot, 24/7: instant automated answers in any language, even with typos. Customizable Chat Widget: match your brand’s colors, text, and style. Live Visitor Monitoring: real-time activity tracking with geolocation. Chat Triggers: proactively start conversations based on visitor behavior. Department Routing: send chats to the right team or agent automatically. AI Text Correction: fix grammar and improve replies on the fly. Typing Preview: see visitor messages as they are typed. Chat Ratings: collect instant customer feedback after every chat. Agent Transfers: hand off live conversations between agents seamlessly. Offline Email Form: capture messages and leads when your team is away. Mobile Apps: iOS and Android apps for support on the go. Analytics & Reporting: track chat volume, response times, and satisfaction. File Sharing: exchange files with visitors right in the chat. GDPR Compliant: SSL-secured and privacy-ready. What Your Customers Get Instant answers about products, stock and orders: no waiting, no frustration Live order tracking right inside the chat, day or night AI that understands their language, typos included A human agent one click away when they need one Live in Under 60 Seconds Install the onWebChat plugin Create your free account Connect your account in the plugin settings Your chat widget is live, no coding required Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes. Note: If you have trouble connecting via email/password (e.g. due to a firewall), you can use your Chat ID from the onWebChat Dashboard instead. Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.