Text vs MaxSellora – AI Chat That Converts Visitors to Buyers

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Right now, most visitors are leaving your store without buying. Not because they don’t want your products — but because they couldn’t find the right one fast enough, or no one was there to answer the one question standing between them and checkout. Every one of those visitors is a sale you already paid to acquire. MaxSellora makes sure you stop losing them. A smart AI assistant appears at the right moment, answers instantly, recommends the perfect product, and walks your visitor straight to checkout — exactly like your best salesperson would. Except MaxSellora works 24/7, replies in your customer’s own language, by text or voice, and never has a bad day. 💬 “It’s like having a sales rep on every product page at once — for free.” It took real engineering to make that feel effortless: live WooCommerce catalog reading, 99+ language voice recognition, real-time stock and order lookups, and human-handoff that never drops a conversation. You get all of it behind a single switch. The stores already using MaxSellora report: → Support emails dropping from 23/day to 2–3/day → Response time going from 4+ hours to 1.4 seconds → Zero missed conversations — including weekends and overnight 👉 One thing to do next: click Activate Free Plan. No credit card. No setup. 🆓 Start free. The gift is real, not a trial trap. Activate the Free plan with one click and get 10 AI-powered messages to try the assistant on your own store — or skip AI entirely and run MaxSellora as a free live-chat platform for as long as you like. Turn on Operators-only mode (Settings → Features) and every chat goes straight to your team with no AI message quota and no paid subscription required, ever. You still keep the full professional operator toolkit: live inbox, Telegram & Slack bots, email alerts, read receipts, multi-language widget — all free. When you’re ready for AI, leave Operators-only off or upgrade for higher message limits. You decide how much automation your store needs. 🚀 One-click setup. Zero configuration. Install → Connect → Done. MaxSellora reads your WooCommerce catalog automatically — no manual setup, no complicated settings, no developer needed. Most stores are live in under 3 minutes. 🧠 Sells like a human. Scales like a machine. Understands natural language — customers type like they talk Recommends products based on what the customer actually needs Compares items side by side on request Checks real-time stock availability Tracks order status and shipping instantly Adds products to cart directly from the chat Answers about the product the customer is currently viewing — without them having to name it 💡 What changes when you add MaxSellora to your store ✅ Recover sales that would otherwise be lost — AI answers buying questions instantly, 24/7, even at 2:00 AM on weekends ✅ Reduce repetitive support requests by up to 80% — let AI handle the common questions so your team can focus on customers who really need human help ✅ Increase average order value automatically — intelligent upsell and cross-sell recommendations built into every conversation ✅ Keep shoppers engaged before they leave — answer questions at the right moment to reduce abandoned visits and missed opportunities ✅ Let customers talk instead of type — voice chat lets shoppers ask questions naturally and hear spoken answers, completely hands-free ✅ Free unlimited human live chat — switch to Operators-only mode and route every conversation directly to your team, with no AI credits required ✅ Automatically switch between AI and human support — schedule Operators-only mode for business hours, evenings, weekends, or any custom timetable ✅ Instant human takeover — transfer any conversation from AI to a live operator with a single click, without interrupting the customer ✅ Start chatting immediately — optionally remove the name and email form so visitors can ask their first question without extra steps ✅ Reply from Telegram — answer customers, receive notifications, and manage conversations without opening your dashboard ✅ Reply from Slack — manage the same live inbox and receive instant notifications directly inside Slack ✅ Matches your store automatically — choose between elegant Glass or Classic styles that blend naturally with your website ✅ Perfect on every device — responsive fullscreen experience on mobile with smooth scrolling and zero layout issues ✅ Privacy-friendly by design — GDPR-ready with an automatic privacy policy snippet and no visitor data stored inside WordPress 🤖 What your customers can ask — and get a real answer to Customers can ask things like: “Which product is best for beginners?” “What’s the difference between these two products?” “Is this item in stock?” “Where is my order?” “Can you recommend something cheaper?” MaxSellora reads your live WooCommerce catalog to give accurate, specific answers — not generic chatbot responses that send customers back to Google. 🌍 Multi-language, out of the box MaxSellora detects the language your visitor writes or speaks and replies in that same language — French, Spanish, Turkish, Chinese, Portuguese, and many more. There is no fixed “four language” limit on AI answers. AI chat — auto-detects each message and responds in the customer’s language (typed or voice) Voice chat — OpenAI Whisper recognizes 99+ spoken languages with no extra setup Widget UI — buttons, placeholders, and chrome translated for English · Persian (Farsi) · Arabic · German (from your WordPress locale; other locales use English labels while the AI still answers in the visitor’s language) 🎙️ Voice Chat — let customers talk, not type Some shoppers would rather speak than type — especially on mobile. With AI Voice Chat, your customer just taps the microphone, asks out loud, and MaxSellora listens, understands, and answers back in a warm, natural voice. It’s the closest thing to a real conversation with your best salesperson. 🎤 Tap-to-talk microphone built right into the chat widget — no app needed 🗣️ Speech-to-text powered by OpenAI Whisper — 99+ languages auto-detected, no setup 🔊 Lifelike spoken replies (OpenAI text-to-speech) ▶️ A real audio player on every voice message — play, pause, and scrub back and forth 📱 Hands-free and accessibility-friendly, perfect for mobile shoppers 📲 Fully responsive widget — on phones the chat opens edge-to-edge (fullscreen), with a prominent minimize control to return to the store 🎚️ One simple toggle: WooCommerce → MaxSellora → Settings → Voice Chat Voice chat is off by default — flip the switch whenever you’re ready to give your store a voice. 👥 Operators-only mode — full human support, zero cost Sometimes you want every conversation handled by your team — no AI at all. With Operators-only mode, new chats skip the AI from the first message and go straight to your human operators. 🚫 AI never replies while this mode is on 👤 Every new chat starts in the operator queue immediately 🔒 Customers cannot switch back to AI from the widget 🎙️ Voice chat is disabled automatically in this mode ⏰ Schedule it — set a From/To time window (e.g. 22:00–08:00) and it switches on and off automatically using your site’s timezone. Overnight windows supported. ⚙️ One toggle: WooCommerce → MaxSellora → Settings → Features 🔄 Stays in sync between your WordPress admin and MaxSellora dashboard Free, forever: No paid plan needed. Enable Operators-only mode on the free account and your store gets a professional live-chat widget plus the full operator toolkit — dashboard inbox, Telegram Mini App, Slack, notifications, read receipts, and handoff controls — without consuming AI credits or paying a subscription. 🎨 Widget Appearance Make the chat feel like part of your store, not a bolt-on: Classic (solid) or Glass (transparent) panel style — frosted, modern look Adjustable transparency — slider from 5% to 60% for the glass effect Custom launcher icon — replace the default bubble with your own image Custom AI header icon — shown at the top of the chat during AI conversations (not while a human operator is answering) Custom header title — replace the default “MaxSellora” text next to the header icon Font source — Google Font (Inter) or your site’s theme font Font size — scale 80–130% to match your typography Panel size (desktop) — scale 70–120% width and height Teaser message — up to 72 characters above the closed bubble, in Card, Mini chat box, or Speech bubble style, with a dismiss button Widget position — bottom-left or bottom-right Widget color — match your brand Plans & Pricing Paid plans — Higher or unlimited AI message quotas for stores that want AI answering customers at volume. Manage from your dashboard at https://woocommerce.chatbot.shop-aiplugin.com. Free plan — 10 AI-powered messages included (lifetime total), or unlimited human-only live chat when Operators-only mode is enabled (AI off). No paid upgrade required for operator-only use. Demo mode — For testing only. Runs in mock mode on your server; no data is sent to the API and no real AI is involved. Most stores start on the Free plan, try the AI on real visitors, then move up only when the sales it brings in justify a paid quota. Human Operator Support (all plans — free with Operators-only mode) Operators can start a chat with any customer at any time, or customers can request a human at any point. When an AI plan limit is reached, the chat is handed off automatically — no customer is ever left without support. With Operators-only mode enabled from day one, you run a complete live-support setup on the free plan: storefront chat widget, operator inbox, Telegram bot & Mini App, Slack integration, and new-chat email alerts — without using AI or buying a paid subscription. Manage operators, roles, and live conversations from your MaxSellora dashboard at https://woocommerce.chatbot.shop-aiplugin.com. Telegram operator bot Connect your team to the official MaxSellora Telegram bot (@MaxSellorabot) so operators can work without keeping the dashboard open: Instant alerts when a shopper starts a new chat or requests a human View the same conversation list and message history as the web inbox Reply to customers directly from Telegram Take over a chat from AI or hand it back to AI with inline actions Link each operator’s Telegram user ID in Operators (dashboard) Slack operator bot If your store runs on Slack, operators can use the same live-chat workflow there: Notifications for new chats and human-handoff requests Browse and open customer conversations from Slack Send operator replies without leaving Slack Link each operator’s Slack member ID in Operators (dashboard) Telegram and Slack are optional — the web dashboard inbox always works. Configure operator IDs and notification preferences per team member in the MaxSellora panel. Requirements WordPress 6.0 or higher WooCommerce 8.0 or higher PHP 8.0 or higher Ready in one click: install, then Activate Free Plan. Your store starts selling for itself today. External Services This plugin sends data to one external API endpoint. Endpoint: https://woocommerce.chatbot.shop-aiplugin.com Data sent: * Chat message text * Session identifier (stored in browser localStorage) * Page URL * Visitor IP address * Customer name and email (when provided in the guest form or from a logged-in WooCommerce account) * Voice recordings — only when Voice Chat is enabled and the visitor records a message; the audio is sent for speech-to-text transcription, and the AI reply text is sent back for text-to-speech * WooCommerce product data (title, description, price, stock, SKU, categories, attributes, gallery URLs, language) — sent only when the merchant runs Reindex Products or saves a product When data is sent: * Only when a visitor sends a chat message while the widget is active * Only when the merchant manually triggers a product reindex * No data is ever sent in Demo mode Privacy policy: https://shop-aiplugin.com/privacy Terms of service: https://shop-aiplugin.com/terms Privacy What personal data does this plugin collect? The plugin does not store visitor data in your WordPress database. When a visitor uses the chat widget, the following data may be transmitted to https://woocommerce.chatbot.shop-aiplugin.com: chat message text, page URL, visitor IP address, optionally the customer’s name and email (from the guest form or a logged-in WooCommerce account), and a session identifier stored in the browser’s localStorage. In Demo mode, no data is transmitted anywhere. What about WooCommerce product data? When the merchant runs Reindex Products (or saves a product while the plugin is connected), the plugin sends WooCommerce product data — title, description, price, stock, SKU, categories, attributes, gallery URLs, and language — to the MaxSellora API so the assistant can answer product questions accurately. How do I declare this in my privacy policy? The plugin automatically registers a suggested privacy snippet via wp_add_privacy_policy_content(). You can copy it into your site’s privacy policy from Tools → Privacy → Policy Guide. Full upstream policy: https://shop-aiplugin.com/privacy How do I delete a customer’s chat history? Go to Conversations → Delete in the MaxSellora dashboard. This covers GDPR right-to-erasure requests. Deactivating the plugin immediately stops all further data transmission. License and Legal This plugin is licensed under GPLv2 or later and is fully GPL-compatible. The MaxSellora SaaS backend is a proprietary service governed by the Terms of Service at https://shop-aiplugin.com/terms.