Text vs Kust AI – Smart Customer Support Chatbot & Help Desk

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Transform your WordPress website into a 24/7 customer support powerhouse with Kust AI – the intelligent chatbot that learns from your content and resolves customer queries automatically. Stop Losing Customers to Unanswered Questions Kust AI is a revolutionary customer support solution that brings enterprise-level AI chatbot capabilities to your WordPress website. With an impressive 97% automatic ticket resolution rate, Kust AI ensures your customers get instant, accurate answers 24/7 – even while you sleep. Why Choose Kust AI for WordPress? Unlike basic chatbots that frustrate visitors with robotic responses, Kust AI uses advanced AI to understand context, learn from your knowledge base, and provide human-like conversations that actually solve problems. When the AI can’t help, it seamlessly hands off to human agents with full conversation context. ✨ Key Features 🤖 Intelligent AI Chatbot * Learns from your website content, documents, and FAQs automatically * Provides instant, accurate answers to customer questions * Auto-generates FAQs based on customer interactions * Handles complex queries with natural language understanding 🌍 True Multi-Language Support * Native support for English, French, Spanish, and more * Automatically detects and responds in your visitor’s language * Perfect for international businesses and multilingual websites 📊 Powerful Analytics Dashboard * Track tickets created, resolved, and response times * Monitor chatbot performance and customer satisfaction * Identify common questions to improve your content * Real-time insights to optimize your support strategy 🔗 Omnichannel Integration * Connect with Discord, Facebook Messenger, WhatsApp, Telegram * Centralize all customer conversations in one dashboard * Manage email tickets alongside chat conversations * Consistent support experience across all channels 📚 Smart Knowledge Management * Import content from text blocks, documents, and web URLs * Organize information with Q&A pairs * Sync with your existing knowledge base * AI learns and improves from every interaction 🛍️ E-Commerce Ready * Order tracking and status updates * Warehouse management integration * Handle returns and refunds automatically * Perfect for WooCommerce stores * Custom “In Exchange” order status for WooCommerce 👥 Seamless Human Handoff * Smart escalation to human agents when needed * Full conversation context preserved * Agent gets customer email and query details * No frustrated customers repeating themselves 📈 Real Results from Real Businesses 30 tickets created → 29 resolved automatically 21 bot messages handled customer queries without human intervention 30 closed tickets with high customer satisfaction 🎯 Perfect For E-commerce stores needing 24/7 product support Service businesses handling appointment bookings SaaS companies providing technical support Educational sites answering student queries Any WordPress site wanting to improve customer experience ⚡ Quick & Easy Setup Install the Kust AI plugin Get your widget ID from Kust.ai dashboard Enter your widget ID in plugin settings Customize your chatbot’s appearance Go live in minutes – no coding required! 🔒 Enterprise-Grade Features Secure data handling and privacy compliance Custom branding and widget styling Advanced routing and department management Comprehensive API for custom integrations White-label options available Privacy Notice This plugin loads a JavaScript file from Kust.ai servers in order to display the chat widget on your website. While the plugin itself does not collect or store any data, the Kust.ai service may process limited information such as: Your widget ID (used to identify your account and load the correct configuration) The website’s domain (for verification and analytics) Browser information necessary to display the widget By activating the widget, you agree that this data may be transmitted to Kust.ai. Please review the Kust.ai Privacy Policy and Terms of Service for more information. External services This plugin connects to the external service Kust.ai to load and display the AI chat widget. When the widget loads, it may send: – The widget ID configured in your plugin settings – The domain name of your website – Basic browser metadata needed to deliver the widget interface No personal user data is collected or transmitted by the plugin directly. Service provider: Kust.ai Service URL: https://kust.ai Terms of Service: https://kust.ai/terms Privacy Policy: https://kust.ai/privacy Support For support, documentation, and more information, visit: * Kust.ai Website * Documentation * Support Forum Credits Developed by the Kust AI team.