Text vs Savanto – AI Search & Chat

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

A visitor searches your site for “comfortable shoes for hiking” and gets nothing back. WordPress search matches words, not meaning, so anything phrased differently to your product titles returns an empty page. Savanto replaces that search. It understands what people are asking for, adds a chat assistant that answers from your own content, and suggests related products. You do not need an OpenAI account, an API key, or any technical setup. Install the plugin, activate it, and click Connect to Savanto. You sign in or create a free account, approve the connection, and your site is live. There is no key to copy. Savanto runs the AI on its own servers, so you never manage tokens, usage limits, or billing with OpenAI, Anthropic, or anyone else. How Savanto Differs From Other AI Plugins Most WordPress AI plugins are toolkits. They connect your site to an external AI provider, but you bring your own API key, configure embeddings, choose models, and build the experience yourself. That suits developers. It does not suit a store owner who wants better search. Savanto is a finished product rather than a toolkit. There is no API key from OpenAI, Anthropic or Google to supply, no third-party AI account to manage, no vector database to stand up, and no prompts or models to choose. Everything runs on Savanto’s own infrastructure, so there are no usage bills arriving from providers you did not sign up with. Savanto uses different models for different jobs, each chosen and tuned for the task: ranking search results, holding a conversation, matching products. You get that work without configuring any of it. Other AI plugins need your own keys and some developer knowledge before they do anything. Some support platforms sell AI as an add-on from around $29 a month. Savanto gives you search and chat on a free plan that does not expire, with nothing else to set up. Paid plans start at $9 a month when you need higher limits. Semantic Search Replaces WordPress search with search that reads intent. Someone types “something warm but not too bulky” or “gifts under $50 for someone who likes cooking” and gets sensible results. Typos, vague descriptions and full questions all work without tuning. Chat Assistant An assistant on your site that answers questions from the content you have synced, suggests products, and points people to the right page. It works from your own material, so it is not guessing at what you sell. Recommendations Suggestions drawn from what a visitor is actually looking for, rather than from cookies or browsing history. Related products, posts and pages that a category-based list would have missed. Live Agent Handoff The assistant recognises a question it should not answer alone and hands the visitor to your support team, so nobody reaches a dead end. Automatic Sync Publish a page, product or post and Savanto picks it up. Nothing to re-index by hand, and search results stay current as your content changes. Built for WooCommerce Savanto reads your whole catalogue: titles, descriptions, prices, categories and custom fields. Visitors search in their own words and still find the right product, which means fewer searches that end in nothing. Privacy Savanto indexes only publicly available content. It does not touch private posts, drafts, user accounts or personal data. Performance Search runs on Savanto’s infrastructure with global edge delivery, so it adds no load to your WordPress hosting. Responses typically return in under 100ms. Enterprise plans include a contractual uptime SLA with service credits. Compatible With WordPress WooCommerce Elementor Gutenberg Advanced Custom Fields (ACF) Developer API available at savanto.ai/docs/api for custom integrations. Getting Started Install the plugin, activate it, and click Connect to Savanto. You are live once you have signed in and approved the connection, and Savanto begins indexing your content. Most sites are fully searchable within minutes. Guides for installation, search, chat, recommendations and troubleshooting are at savanto.ai/docs/wordpress. The free plan needs no credit card and does not expire. Paid plans start at $9 a month. Use of Third Party Services This plugin connects to Savanto’s servers to provide its search and chat features. When activated, your publicly available site content (pages, posts, and products) is sent to Savanto’s servers for indexing and processing. Savanto – Terms of Service | Privacy Policy No data is shared with OpenAI, Anthropic, Google, or any other third party AI provider. All AI processing is handled through Savanto’s own infrastructure. Privacy This plugin connects to the Savanto cloud service (savanto.ai) to provide its search and chat features. Data Sent to Savanto When you connect and sync content, the following data is transmitted to Savanto servers: Post and page content (title, body, excerpt, permalink) Product information for WooCommerce (name, description, price, SKU, categories, images) Taxonomy terms (categories, tags, product attributes) Post meta that is marked as public Data NOT Collected User personal information (emails, names, addresses) Order details or customer data Passwords or authentication credentials Private or draft content (only published content is synced) Comments or user-generated content Chat Widget The chat widget loads from Savanto’s CDN (cdn.savanto.ai). When visitors use the chat: Their questions are processed by Savanto’s AI No personally identifiable information is collected Chat conversations are not stored unless you enable analytics in your dashboard MCP Server (WooCommerce) If you enable the MCP Orders domain for WooCommerce: Order lookups are performed locally on your WordPress server Order data stays on your server and is not sent to Savanto The Savanto cloud only routes requests to your server How Order Lookups Work: When a customer asks about their orders through the chat: The question is analyzed by Savanto’s AI in the cloud If it’s an order question, Savanto sends a request back to YOUR WordPress site Your WordPress plugin looks up the order using WooCommerce Only the relevant order summary is returned to complete the AI response The full order database is never accessed by or copied to Savanto servers. Data Retention Synced content remains in Savanto’s cloud until you disconnect or delete it Disconnecting removes all your indexed content from Savanto servers You can request complete data deletion by contacting [email protected] External Service This plugin connects to the Savanto cloud service to provide its search and chat features. The plugin and cloud service are developed by the same team. By using this plugin, you agree to Savanto’s: Terms of Service Privacy Policy GDPR Compliance Savanto is designed with privacy in mind. Since no personal user data is collected or transmitted, standard GDPR consent mechanisms for visitor data are not required. However, you should update your site’s privacy policy to disclose that content is processed by a third-party AI service.