Text vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

Text is an AI-powered customer service platform — live chat, AI agent, help desk, and ticketing in one workspace. Install the plugin on your WordPress site in minutes, connect your account, and the AI starts handling conversations the same day. No developer needed. 14-day free trial, no credit card required. 🤖 AI Agent That Resolves, Sells, and Generates Leads AI agent in Text is trained on your website data and knowledge base. Point it at your site — it reads your content, understands context, and starts helping visitors the same day. How training works: You give the AI your website URL, help articles, PDFs, or product catalogs. It builds its knowledge base automatically. The AI resolves conversations end-to-end — order status, returns, FAQs, product specs — in multiple languages, 24/7, with automatic translation built in. Text customers see a 74% AI resolution rate versus 59% industry average. Fewer tickets on your team, more time for important conversations. Resolution is only the starting point: Checkout hesitation? The AI steps in with a relevant offer. Purchase intent on a product page? It starts the right conversation. Question about an existing order? It recommends next steps. These aren’t cold pitches — they’re helpful nudges at moments that convert. AI delivers rich response formats — product cards, carousels, quick replies, buttons — so conversations feel interactive, not robotic. Persistent chat history means returning visitors pick up right where they left off. Because the AI trains on your data — not generic internet content — it sounds like your brand: Fine-tune tone, answer length, and personality Configure behaviors for different pages, audiences, or times of day AI adapts to your business Core Features 💬 Live Chat, Human Handoff, and Copilot Live chat connects your WordPress site to Text’s unified inbox. See who’s online, what they’re browsing, where they came from. Routing rules send conversations to the right agent. Proactive triggers engage visitors before they ask. How does the AI handle conversations it can’t resolve? — human handoff. The AI doesn’t just transfer — it summarizes the conversation, collects customer details, and hands your agent full context. Copilot. A separate AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content, all in real-time. Copilot makes them faster. 🤖 AI Agent Most chatbot plugins connect to a generic AI. Text’s AI agent is different — it’s trained on your data, speaks in your brand voice, and understands commercial context: what’s in the cart, browsed pages, purchase history. Teach it new workflows in plain language — no code, no decision trees, no waiting on developers. ⚡ Custom Skills Custom skills let you quickly teach your AI agent to qualify leads, capture contact details, offer discounts, route VIPs, create support tickets, schedule appointments — and more. No coding required. Anyone on your team can build AI workflows that previously required a developer. One team built their most effective skill in thirty seconds with a single sentence. Custom skills work with intent detection. The AI doesn’t wait for questions, it starts conversations on its own. 🎫 Help Desk and Ticketing The ticketing system handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Agent collaboration features — chat transfer, escalation rules, internal notes — keep complex issues moving. For agencies and resellers, white-label options let you deploy Text under your own brand. 🎯 Campaigns and Lead Generation Text doesn’t wait for visitors to click. Proactive campaigns engage based on behavior — time on page, scroll depth, exit intent, cart value — then capture contact details, qualify prospects, and route high-value leads to your team with full context. The conversational form builder lets you create structured data collection flows that feel natural inside the chat. No clunky pop-ups. No redirects to external contact form pages. The visitor answers questions inside the chatbot window, and the data flows directly into your CRM or email platform. With conversation forms built into the chat flow, you capture structured data without interrupting the natural conversation. For ecommerce specifically, user conversions improve when the AI engages visitors at the right moment. Text detects buying patterns and acts — increasing customer conversion rate by meeting buyers where they are in the journey. Lead generation runs around the clock. ⚙️ Automation and Integrations No-code workflows connect Text to HubSpot, Slack, Mailchimp, and more. Trigger-based actions handle tagging, routing, follow-ups, CRM updates, and notifications automatically. Ticket rules manage escalation, SLA enforcement, and feedback collection. Webhook support connects Text to virtually any system. 📊 Measure Profit Text measures what matters — resolution rate, satisfaction, response times, agent performance, and cost per conversation. Unlike most platforms, it separates results by manual, AI-assisted, and fully automated. You see exactly where value is coming from. Revenue attribution shows what the AI sells, saves, and surfaces. Feedback collects automatically through post-chat surveys and satisfaction ratings. This is the difference between a chat bot that reports on volume and a customer service platform that reports on value. Topic detection highlights what customers ask about most, so you can fix what’s broken and double down on what works. 🔐 Security and Compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention See more audits, certifications, subprocessors, and data processing practices in Text’s Trust Center. 💰 Pricing Text’s pricing plans start at $19/month. Three tiers — Essential, Growth, and Enterprise — with AI resolutions included at each level (10, 200, and 2,000+ per month). Additional resolutions available in packages of 50. Every plan includes the AI chatbot, live chat, help desk, and ticketing system. 14-day free trial with full access to advanced features — no credit card required. 💬 Live Chat for WordPress That Actually Works Text’s live chat plugin sits within the same unified inbox as your AI chatbot, email support, ticketing system, and social channels. No tab-switching. No lost context. One workspace for everything. When a conversation needs a human, the AI doesn’t just transfer — it prepares. It collects customer details, summarizes the conversation, and hands your agent a warm handoff with full context — who they’re talking to, what they’ve asked, and what they need. 🧑‍✈️ Copilot for Human Agents Copilot is a real-time AI assistant for your agents — reply suggestions, chat summaries, relevant knowledge base content. Agents respond faster, handle more, and don’t burn out. 👀 Real-Time Visitor Tracking See who’s on your site right now, what they’re browsing, and where they came from. Live visitor tracking lets your team start proactive conversations based on actual behavior — not guesswork. Combined with intelligent routing, the right agent gets the right conversation instantly — by skill, context, or account value. No manual assignment, no delays. 🌐 Omnichannel Messaging — Every Channel, One Inbox Your customers don’t stick to one channel. Text brings live chat, email, Facebook Messenger, Instagram, and more into one omnichannel inbox — full conversation history per contact, no blind spots. Not integrations duct-taped together. One inbox, built for it. 🌙 Offline Messaging and After-Hours AI Coverage When no one’s online, the AI keeps working — capturing leads, qualifying visitors, and collecting context for follow-up. Your team wakes up to warm leads, not a backlog. 24/7 support without the 24/7 headcount. 🎫 Help Desk and Ticketing System Built for WordPress Text includes a full help desk and ticketing system — not as an add-on, but as a core part of the platform. Create, assign, and track support tickets without leaving the conversation. 📋 Ticket Management That Scales Every conversation can become a ticket with full context: browsing history, order data, previous conversations, internal notes. Automated tagging and routing based on conversation content Priority levels and SLA tracking Escalation workflows when SLAs are at risk Satisfaction ratings and post-chat surveys Team management with workload visibility Response times, resolution rates, and agent performance reports Email ticketing routes into the same inbox as chat and social. Self-service portal. White-label options for agencies and resellers. 🛒 AI Agent for eCommerce and WooCommerce WooCommerce and Shopify integration gives your AI and human agents real-time access to order data, cart contents, and browsing history — right inside the conversation. Order tracking, product recommendations, and return flows run automatically. Your team focuses on conversations that need a human touch. 🌍 Multilingual Support for Global WordPress Websites Text supports multiple languages with automatic translation built into the AI engine. Your AI chatbot responds in your visitor’s language automatically — no separate bots, no manual translation. One AI agent serves your entire global audience — whether your site gets traffic from Berlin, São Paulo, or Tokyo. Multilingual support isn’t a premium add-on — it’s how the product works. Under the hood, Text uses NLP and vector database embedding technology to understand meaning, not just match keywords. 🔗 Integration With Your Existing Stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Zapier, and more. Automated tagging, routing, follow-ups, and escalation rules run without manual work. Webhook support connects Text to virtually any system. The plugin installs in clicks from your WordPress dashboard — no coding, no complex configuration. Customize the widget’s appearance, behavior, and placement directly from Text. Text also works as a knowledge base plugin for your WordPress site. The AI learns from your existing content — pages, posts, product descriptions, help articles — and uses that knowledge to answer user questions accurately. As your site updates, so does the AI. No retraining required. 🔄 Customer Experience Across the Entire Journey Implementing chatbots is only valuable if they fit into the broader customer experience. Text isn’t a standalone chat widget — it covers the entire customer journey from first visit to repeat purchase. A visitor lands on your site. The AI tracks their behavior, starts the right conversation, and routes to a human when needed — with full context. After the purchase, it handles support. Every touchpoint is connected, every conversation makes the AI smarter and your team more effective. From first click to loyal customer. 🎨 Chat Widget Customization The chat widget adapts to your brand — colors, position, greeting messages, avatar, launcher style. Show it on specific pages, hide it on others, trigger it by behavior, or limit it to business hours. Focus browser tab flashing alerts your agents when new messages arrive. Bot notification sounds keep your team responsive. The widget is fully responsive — it looks and works properly on every device, every screen size, every WordPress theme. 🛡️ Disable Persistent Chat History For businesses operating under strict data privacy regulations, Text offers controls to disable persistent chat history and manage data retention policies. GDPR compliance isn’t an afterthought — it’s built into how the platform handles customer data from day one. ⚙️ Installation Installing Text on your WordPress site takes minutes: Log into your WordPress dashboard. Go to Plugins and click Add New. Search for “Text” in the plugin directory. Install the plugin and activate it. Connect your Text account — or create one directly from the WordPress backend. The AI chatbot starts learning from your website data immediately. No API key configuration. No developer required. No PHP based system tweaks. The plug’n’play setup means you go from installation to handling conversations in the same session. The plugin is actively maintained — issues like undefined index issue fixed promptly, with regular updates and a tutorial link added to the plugin settings page so you’re never stuck. 🏢 Who Uses Text Text is built for ecommerce and digital-first businesses — from growing online stores to enterprise teams. Whether you need to provide automated customer support for your WooCommerce shop, generate leads from your WordPress site, improve user engagement, or increase customer satisfaction without scaling headcount — Text is the WordPress chatbot and customer service platform that does it all. Over 35,000 companies trust Text, including Unilever, Wembley Stadium, and MIT. Your support team already talks to more potential buyers than sales does. Text makes sure those conversations count. Great service sells. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress. ✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones. 🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team. With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times. Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future. 🚀 Get Pro | Docs ✴️ Hive Support Key Features ✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses. ✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based) ✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support. ✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time. ✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history. ✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time. ✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place. ✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off. ✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send. ✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions. ✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only. More Features of Hive Support Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed. Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency. Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text. Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses. Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management. Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs. Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity. Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI. 🛡️ GDPR Compliant Helpdesk Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant. 📌 Why Choose the Hive Support Plugin for your WordPress Website? ⏳ Improved Response Time Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster. 📑 All-inclusive Analytics and Reporting Gain insights into common issues, response times, and customer satisfaction to improve your support services. 🛡️ Better User Experience Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions. 🔗 Integration with Other Tools Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability. 📍 Useful Guide for Integrations: Telegram Integration Slack Integration Discord Integration WhatsApp Integration ⚙️ How to Use Hive Support on your WordPress Site We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support. 🎉 Other Plugins from WPCommerz We offer a range of essential plugins to help you grow your WooCommerce business more efficiently. ✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly. ✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience. ✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules. ❤️ Loved Hive Support? Join our Facebook Group Learn from our tutorials on Youtube Channel Or rate Hive Support on WordPress Privacy Policy Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case. Learn more about how Appsero collects and uses this data.