Text vs GoldenRetriever AI Chat

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

AI knowledge engine for very large WordPress sites with hundreds or thousands of pages. Turns high volume content and blogs into findable answers, with no hallucinations and grounded only in your own content. 100% private, your content is never used to train AI models. Five-minute set-up. Automatic ingestion. Bring your own Anthropic key (pro version available for other major models, embedding, and for fuzzy search). Your content already has the answers You’ve spent years writing posts, pages, FAQs and policies. Most visitors never read them — they scan for a few seconds, don’t spot what they came for, and leave, straight past the answer you already wrote. GoldenRetriever AI Chat fixes that. When a visitor asks a question, it finds the relevant passages in your own content and answers from those — instantly, in plain language, and it shows which of your pages the answer came from. The answer was already buried in your site; the plugin fetches it. There’s no knowledge base to rebuild, nothing to retrain, no copying and pasting your content into a separate tool. And because every answer is drawn only from your own published content, the advisor stays grounded in what you actually said — it isn’t inventing facts or pulling from the open web. That retrieve-then-answer method is the same principle behind today’s most reliable AI assistants: find the right source first, then answer from it. Built for non-technical site owners. Five-minute setup from “install” to “ask my first question.” Native WordPress UI, Gutenberg block, classic shortcode, sensible defaults for every option, and a built-in Test Chat panel so you can sanity-check the advisor before any visitor sees it. Features in this free release Streaming Claude chat — Server-Sent Events flow tokens to the visitor as Claude generates them. Encrypted BYO API key — Your Anthropic key is encrypted with AES-256-GCM at rest, tied to your WordPress salts. Only the last four characters are ever shown in the UI; the plaintext is never echoed back. Three placements — site-wide floating bubble, Gutenberg GoldenRetriever AI Chat block, or [grchat_chat] shortcode; inherits your theme’s colours and fonts automatically. Theme-inheriting widget — picks up --wp--preset--color--primary and your body font where the theme exposes them; falls back to a neutral palette. Site-grounded answers from your own content — posts and pages (including shortcode and page-builder output) are rendered and indexed, so the advisor retrieves the relevant passages from your site before it answers. Incremental updates on save — the index updates automatically when you publish or update a post; no manual re-index needed for routine changes. Resumable “Reindex all content” job — a one-click full reindex with a live progress bar; safe to stop and restart at any time. URL and file knowledge sources — administrators can add a public URL (SSRF-guarded via wp_safe_remote_get()) or upload .txt / .md files to extend the knowledge base. Configurable maximum response length — cap token usage per reply to control cost. Signed-token + rate-limited public chat endpoint — the anonymous front-end chat endpoint is protected by a short-lived signed request token; per-IP and global rate limits (both filterable) stop abusive traffic. Advanced prompt editing with reset — edit the system prompt in the admin, inject important links (booking URL, contact page, support email) automatically into every conversation, and reset to the shipped default with one click. Important links injection — the advisor automatically weaves your booking URL, contact page, and support email address into answers; no manual prompt editing required. Email me this chat — visitors can email themselves the conversation transcript from inside the widget. Consent-aware: the visitor’s email is stored in your site’s own database only when they opt in (not sent to any external service). Administrators can view captured leads in wp-admin, export them as a CSV from the Leads tab, and the table is fully covered by WordPress’s built-in privacy exporter and personal-data eraser tools. Leads tab — paginated list of visitors who opted in to receive their transcript, with CSV export and injection-safe column handling. Pro routes leads to your inbox or CRM with full conversation context. Bug report — the Support tab lets you send a pre-filled diagnostics report to the support team via your own email client (mailto), with recent log entries attached. No data leaves your server until you click Send in your email app. Refer a friend — one-click referral link from the Support tab (draft copy shipped; final wording is a pending decision). Optional “Get your own” widget link — a small, configurable attribution link in the widget footer that drives word-of-mouth. Toggle it off from the Appearance tab. Full uninstall cleanup — removing the plugin drops all plugin-created tables and options; no orphaned data. How it works in three steps Install the plugin and activate it. WordPress redirects you straight to the Settings tab on first run. Paste your Anthropic API key, pick a Claude model (Sonnet, Opus or Haiku), and save. The key is encrypted before it hits the database. Decide where the chat lives — flip Floating widget on for site-wide, or drop the [grchat_chat] shortcode / GoldenRetriever AI Chat block on any page. What’s coming in GoldenRetriever AI Chat Pro The free version is the chat surface. Pro adds OpenAI and Gemini providers, multi-persona advisors, PDF/DOCX/CSV file knowledge with embeddings retrieval, lead routing to your inbox/CRM with full conversation context, and white-labelling — all as a separate plugin you install alongside the free version. No data migration, no breakage. External services This plugin connects to third-party services that you configure and pay for directly with your own API keys. It includes no central service operated by us. Your chosen AI provider (Anthropic Claude — api.anthropic.com). When a visitor sends a chat message, the plugin sends the conversation and the relevant excerpts of your site content to the AI provider you configured, using the API key you entered, and streams the reply back. This happens only on an explicit chat action. Data sent: the visitor’s messages and the matched site-content excerpts. Anthropic terms: https://www.anthropic.com/legal/commercial-terms — privacy: https://www.anthropic.com/legal/privacy Administrator-added knowledge-source URLs (your server → the URL you enter). When a site administrator adds a URL as a knowledge source on the Knowledge tab, the plugin fetches that URL directly from your server (using WordPress’s built-in wp_safe_remote_get(), which blocks private/internal addresses). The request goes from your server to the public URL you entered; no data is sent to any third party in the process. Only administrators (manage_options) can add or refresh sources. “Email me this chat” lead capture (your site’s database only). When a visitor opts in to receive a transcript of their chat conversation by email, the plugin stores their email address in your site’s own database (table wp_grchat_leads). No data is sent to us or any third party. The transcript email is sent via your site’s own wp_mail() function, using your server’s configured mail transport. The visitor’s email address is stored only with their explicit consent, and only on your own server. Freemius — licence management and the in-admin upgrade path (optional, opt-in). So you can browse and buy the paid add-on (GoldenRetriever AI Chat Pro) from your WordPress dashboard, this plugin bundles the Freemius SDK. On activation it shows a one-time connection screen that you can SKIP — the plugin is fully functional without it and never requires a Freemius account. Only if you opt in does Freemius receive basic environment data to manage licensing and updates: your site URL, the administrator’s name and email, the WordPress and PHP versions, and basic environment details such as your active plugins and theme. Skipping the opt-in sends nothing. The free plugin uses this connection only for the upgrade and add-on listing; the paid features live in the separate Pro plugin, which Freemius delivers. The Freemius API endpoint is api.freemius.com. Freemius terms: https://freemius.com/terms/ — privacy: https://freemius.com/privacy/ Apart from the administrator-initiated knowledge-source fetch (item 2) and the optional, opt-in Freemius connection (item 4), the only outbound HTTP calls are to your chosen AI provider, and only on explicit user action. The plugin does not use embeddings (Anthropic provides no embeddings API); semantic/embeddings retrieval is a separate Pro feature, not in this free plugin.