Text vs EasyIT AI Chat

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

EasyIT AI Chat is the most feature-rich free AI chatbot plugin for WordPress. Drop in [eaic_chat] on any page to add a fully-featured ChatGPT-style assistant — powered by OpenAI, Anthropic Claude, Google Gemini, DeepSeek, or a 100% free local Ollama model. No coding required. You own your data, you control your keys. No tracking, no telemetry, no subscription — ever. 🌐 Website: easyit.com.bd 📺 Tutorials: youtube.com/@easybdit 💬 Community: facebook.com/easybdit 🎯 How It Works (3 Steps) Connect a provider — Add an API key (OpenAI, Claude, Gemini, DeepSeek, Together AI) or point it at a free local Ollama server. No API key needed for Ollama. Drop in a shortcode — Paste [eaic_chat] into any page or post, or just turn on the floating chat button in Settings → UI. No coding required. Done — Visitors get a ChatGPT-style assistant instantly. A built-in Test Chat page lets you try it from the dashboard before it ever reaches a visitor. 🏆 Why EasyIT AI Chat? Actually free, not “freemium” — every feature listed on this page, including the WooCommerce bots, is built into the free plugin. No Pro tier, no feature paywall, no upsell nags. Bring your own key, no markup — connect directly to your chosen AI provider with your own API key, or run Ollama locally for $0. You pay the provider directly, if at all — this plugin is never in the middle of your bill. Not locked to one AI vendor — most chatbot plugins pick a single provider for you. Here, one shortcode attribute (provider="gemini") switches the backend, even per page, anytime. Your data stays yours — zero telemetry to the plugin author, an optional No-Storage Mode, configurable retention, and a built-in GDPR consent gate. WooCommerce-aware, for free — Order Status, Product Q&A, Return/Refund, and Smart Product Finder bots activate automatically once WooCommerce is active; most store-chat plugins charge extra for this. Open source, fully auditable — GPL-2.0-or-later. Read every line yourself; nothing hidden in a compiled or obfuscated bundle. ✨ Supported AI Providers 🦙 Ollama — Run open-source models (Llama, Mistral, Gemma, Qwen, etc.) on your own server. 100% private, 100% free. 🤖 OpenAI (ChatGPT) — GPT-4o, GPT-4o-mini, GPT-4.1, o3, o4-mini and more. 🧠 Anthropic (Claude) — Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus. 🔍 DeepSeek — DeepSeek-Chat, DeepSeek-Reasoner. ✦ Google Gemini — Gemini 2.5 Pro, Gemini 2.5 Flash, Gemini 2.0 Flash, Gemini 1.5 Flash. 🔧 Custom Providers — Any OpenAI-compatible endpoint (LM Studio, custom gateway, proxies, etc.). 🚀 Core Features One shortcode, any provider — [eaic_chat provider="gemini"] — switch provider per page, no settings change needed ChatGPT-style UI — Sidebar with conversation history, code blocks with copy button, markdown rendering Auto-title sessions — First message auto-generates a meaningful conversation title via the AI Conversation memory — Sessions saved per logged-in user or guest (cookie-scoped, never cross-user) Custom system prompt — Set globally in settings or override per shortcode Lock system prompt — Prevent front-end prompt injection; admin-configured prompt only Test Connection button — Verify your API key or Ollama URL before going live Rate limiting — Per-user, per-session, and per-IP throttle to prevent abuse Data retention — Auto-purge old conversations after a configurable number of days Context window control — Choose how many previous messages to include per AI request (1–20) Privacy notice — Optional configurable notice linking to your Privacy Policy Lightweight — Assets load only on pages using the shortcode No telemetry — Zero external calls except to the AI provider you choose Open source — GPL-2.0-or-later, fully auditable 💬 Chat UX & Interaction Typing indicator — Smooth 3-dot animated bubble while AI is responding (accent-color matched) Stop & Regenerate — Cancel a response mid-stream with the ⏹ Stop button; re-run with 🔄 Regenerate Message timestamps — HH:MM time shown next to every message label Copy & Download message — Copy or download any AI response with one click; buttons always visible below each message Read aloud (TTS) — 🔊 Speaker button reads any AI message using the browser’s built-in Speech Synthesis API Voice input — 🎤 Microphone button transcribes speech directly into the input field (Web Speech API) Fullscreen mode — Expand the chat widget to full-screen overlay; press Escape to exit Message feedback — 👍 / 👎 buttons below AI responses; ratings stored in your DB Session search — Search box in the sidebar filters conversations by title in real time 🎨 Customization Welcome message — Custom AI greeting bubble when a new chat starts (supports markdown) Suggested questions — Clickable chip buttons that send a question instantly Custom AI avatar — Replace the 🤖 emoji with any image from your Media Library Color customization — Accent, user bubble, and bot bubble colors via color pickers; reset to default in one click Floating chat widget — Fixed launcher button on every page; configurable position (bottom-right / bottom-left) and label Bot profiles — Save named configurations (provider, title, system prompt) and load with [eaic_chat profile="slug"] Multiple providers per site — Different providers on different pages using shortcode attributes 📊 Analytics & Insights Analytics dashboard — Total conversations, total messages, messages today, active chats (7 days), most-used provider 7-day bar chart — Pure CSS message chart — no external libraries Feedback stats — Helpful / Not helpful rating counts from user feedback 🔧 Developer & Admin Tools Shortcode Builder — Visual admin page: configure provider, title, height, system prompt — shortcode updates live, copy with one click Conversation export — Download any conversation as a .txt file Webhook support — POST to any URL after each AI response; JSON payload with session UUID, message, provider, timestamp; optional HMAC-SHA256 signature header Configurable message length — Set max characters per user message (50–4000) 🔒 Security Suite (v2.0) Access restriction — Allow everyone, logged-in users only, or specific WordPress user roles IP blocklist — Block specific IPv4 / IPv6 addresses from sending messages Word filter — Block or warn when a message contains banned words; configurable action Prompt injection detection — Auto-detect and block jailbreak patterns (“ignore all previous instructions”, “DAN mode”, etc.) No-storage mode — Opt out of saving conversations to the database entirely (GDPR-strict setups) Anti-bot math captcha — Simple arithmetic challenge before the first message; no external API or cookies required Abuse alert email — Get an email notification when the rate limit is exceeded; configurable recipient GDPR consent gate — Show an accept banner before the chat activates; consent stored in a browser cookie (365 days) 📚 Knowledge Base (RAG) Document upload — Upload PDF files to a private Knowledge Base; the AI answers questions using only your document data Semantic + keyword search — Queries are matched against document chunks via Ollama embeddings with automatic keyword fallback Accurate counting — “How many X” queries scan every chunk for an exact count — not just the top-K semantic results Context-aware answers — Matched chunks are injected into the system prompt so the AI gives specific, document-grounded answers Admin test tool — Test Query UI lets you inspect which chunks are retrieved for any query before going live Re-process on demand — Change embedding model or chunk settings and reprocess any document without re-uploading 🌐 Ask This Site (v2.5.0) Zero-setup site knowledge — Enable one toggle and the AI automatically learns your published posts/pages (or any public content type) — no manual document upload required Always current — Re-indexes automatically whenever content is published or updated; removed automatically if content is unpublished, made private, or deleted Works on any WordPress site — Not just WooCommerce stores — any site with content can have an AI that already knows it Bulk reindex — One click indexes your entire existing site content in batches, with a progress bar Privacy-respecting by default — Only publicly published, non-password-protected content is ever indexed 🛒 WooCommerce Bots (v2.4.0 — now free!) Everything below used to require the paid Pro add-on. It’s now built into the free plugin — no license, no upsell. Requires WooCommerce to be active. Order Status Bot ([eaic_order_chat]) — Customers check order status by chatting. Guests verify via order number + billing email; logged-in users are verified automatically. Product Q&A Bot ([eaic_product_chat]) — AI answers questions about any product (price, stock, description, variations) using real store data, with keyword search across your catalog. Return/Refund Bot ([eaic_return_chat]) — Conversationally collects the item + reason for a return and files a return request automatically, with an order note added for your team. Smart Product Finder ([eaic_product_finder]) — Natural-language product search (“red dress under $50”) that returns real product cards with add-to-cart links. “Ask Your Store” — Admin-only AI chat (EasyIT AI Chat menu, requires Shop Manager or Admin) that answers questions about revenue, orders, top products, low stock, and new customers from your own store data. Smart Floating Widget — Set the floating widget to “Smart” mode in Settings and it automatically shows the Order Bot on order pages, the Product Bot on product pages, and a general assistant everywhere else. Lead Capture — Optional pre-chat name + email form on the WooCommerce bots; leads are saved to your database and shown on the Analytics page. 🔧 Shortcode Examples Basic usage: [eaic_chat] Specify a provider: [eaic_chat provider=”gemini” title=”Support Bot” height=”500″] Custom system prompt: [eaic_chat provider=”ollama” system_prompt=”You are a helpful gardening assistant.”] Load a saved bot profile: [eaic_chat profile=”support-bot”] Full example: [eaic_chat provider=”openai” title=”Ask Anything” placeholder=”Type your question…” height=”600″ system_prompt=”You are a helpful assistant for our website.”] Available attributes: provider, title, placeholder, system_prompt, height, profile 💡 Use the Shortcode Builder (EasyIT AI Chat → Shortcode Builder) to generate shortcodes visually — no typing required. WooCommerce bots (requires WooCommerce active): [eaic_order_chat] — Order Status Bot [eaic_product_chat] or `[eaic_product_chat product_id="42"]` — Product Q&A Bot [eaic_return_chat] or `[eaic_return_chat order_id="123"]` — Return/Refund Bot [eaic_product_finder] — Smart Product Finder 🔒 Privacy When a user sends a message, it is forwarded to your configured AI provider along with the conversation history. Messages are also stored in your own database so conversations can resume. Nothing is sent to the plugin author. You should mention your chosen provider in your site’s Privacy Policy. External Services This plugin connects to external AI services depending on which provider you configure. No data is transmitted unless a user actively sends a chat message. OpenAI Used when OpenAI is selected as the AI provider. * Service URL: https://api.openai.com/ * Terms of Use: https://openai.com/policies/row-terms-of-use * Privacy Policy: https://openai.com/policies/row-privacy-policy Anthropic (Claude) Used when Anthropic is selected as the AI provider. * Service URL: https://api.anthropic.com/ * Terms of Use: https://www.anthropic.com/legal/consumer-terms * Privacy Policy: https://www.anthropic.com/legal/privacy DeepSeek Used when DeepSeek is selected as the AI provider. * Service URL: https://api.deepseek.com/ * Terms of Use: https://chat.deepseek.com/downloads/DeepSeek%20Terms%20of%20Use.html * Privacy Policy: https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html Google Gemini Used when Google Gemini is selected as the AI provider. * Service URL: https://generativelanguage.googleapis.com/ * Terms of Use: https://ai.google.dev/gemini-api/terms * Privacy Policy: https://policies.google.com/privacy Ollama Used when Ollama is selected. Calls your own self-hosted Ollama server URL. No third-party service is involved unless you point it at a remote server. Data sent to external services: The user’s chat message and recent conversation history (last 10 messages). No personal data beyond what the user types is transmitted. WooCommerce bots: When a WooCommerce bot is used, relevant store data needed to answer the question (e.g. order status/items, product details, or — for the admin-only “Ask Your Store” tool — aggregate revenue/order/customer data) is included in the request sent to your configured AI provider. This data never goes anywhere except the AI provider you’ve chosen; it is not sent to the plugin author.