Text vs Dragwyb Click to Chat – AI Chatbot & Social Messaging

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Dragwyb Click to Chat is a multi-channel chat and automated support WordPress plugin designed to connect you with your website visitors. The plugin provides a floating chat widget that supports an AI chatbot alongside multiple messaging and social platforms in one interface. The plugin features an expandable floating button that acts as a central communication hub. Whether you need an AI chatbot to answer automated inquiries, a social messenger redirect, or a direct link to your professional profiles, this plugin handles various channels simultaneously. Live Demo Explore live examples of the plugin in action: 🔗 Click to Chat & AI Chatbot Demo 👉 Check out our other plugin: Flipbox Addon for Elementor – Create animated 3D flip boxes for your WordPress site. 👉 Check out our other plugin: Smart Form Builder – A drag and drop form builder plugin for WordPress. Why Use an AI Chatbot & Multi-Channel Chat Plugin? Deploy an AI chatbot to offer automated customer support. Add a floating WhatsApp or Messenger chat button to WordPress. Allow visitors to contact you from any page via their preferred app. Offer multiple communication options in a single widget. Provide an accessible way for users to submit inquiries. 🤖 Smart AI Chatbot Integration The integrated AI Chatbot allows you to answer common visitor queries automatically. Visitors can chat with the AI natively on your site or switch to a social channel if they need to contact a human representative. 🚀 All-in-One Multi-Channel Widget This widget allows you to offer your customers their preferred choice of communication. It can be used for WooCommerce stores, business portfolios, and service-based websites to capture inquiries across different channels. 💬 Versatile Social Redirect Features The floating button supports a range of redirect options: * Social Messaging: Direct links to popular messaging apps. * Instant Redirects: Transition users from your site to your social chat inboxes. * Direct Voice & Text: Integrated “Click to Call” and SMS functionality for mobile users. * Professional Networks: Quick-access links for business and networking platforms. External services This plugin relies on third-party services to provide artificial intelligence capabilities and to collect optional user feedback. OpenAI API: Used to process natural language queries and generate responses when the OpenAI provider is selected in the settings. When a user interacts with the chatbot, their chat prompts are sent to OpenAI’s servers. Terms of Service Privacy Policy Google Gemini API: Used to process natural language queries and generate responses when the Gemini provider is selected in the settings. When a user interacts with the chatbot, their chat prompts are sent to Google’s servers. Terms of Service Privacy Policy Dragwyb Feedback API: Used to submit optional user feedback and diagnostic reports directly to the developers from the WordPress admin dashboard (https://feedback.dragwyb.com). Data is only sent when the site administrator explicitly submits the feedback form. Supported Communication Channels AI Chatbot (Native) – Automated on-site responses. Social Messaging Apps – Connect via chat platforms (WhatsApp, Messenger, Telegram, etc.). Messenger Redirect – Links to your business chat inboxes. Photo & Video Socials – Direct DMs for visual social networks. Phone (Click to Call) – One-click dialing for voice support. Email & SMS – Traditional communication methods built into the widget. Professional & Work Networks – Links to corporate or creative profiles. Key Features Integrated AI Chatbot: Enable an automated AI assistant to greet visitors and answer questions. Expandable Multi-Channel Widget: A floating chat widget that holds multiple icons alongside your AI bot. Channel Chat Widget: Includes an interactive channel chat widget complete with a customizable greeting message. Custom Social Redirects: Configure where each button directs your visitors. Smart Positioning: Choose bottom-left or bottom-right placement with custom pixel offsets. Device Visibility Control: Display your chat button and AI bot on mobile, desktop, or both. Attention-Grabbing Delay: Set a timer for the floating button to appear after page load. Custom Branding: Adjust colors, button sizes, and icon styles to match your theme. Contribute Dragwyb Click to Chat is an open-source project, and we welcome contributions from the community. GitHub Repository: https://github.com/dragwyb/dragwyb-click-to-chat Report Bugs: Please report any issues or bugs on the GitHub Issues page. Pull Requests: Feel free to fork the repository and submit pull requests for review. Recommended Plugins 🔄 Flipbox Addon for Elementor – Design animated flip boxes and 3D cards inside Elementor. 🧩 Smart Form Builder – A drag and drop form builder plugin for WordPress. Acknowledgements Thanks to the WordPress community for continued inspiration and support. License This plugin is licensed under the GPLv2 or later license. See the LICENSE file for more details.