Text vs Surface Kit – The All in One Engagement Platform. Sticky Headers, Floating Buttons, AI Chatbot, Popups

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Surface Kit is the unified engagement platform for WordPress. Instead of installing separate plugins for sticky headers, floating buttons, popup builders, and AI chat activate only the features you need from one centralized dashboard. Designed for marketers, agencies, and site owners who want to increase conversions without plugin bloat, Surface Kit combines the most-requested engagement features into a lightweight, high-performance toolkit. Why Surface Kit Stands Out Most engagement plugins make you choose. You want a sticky header? Install one plugin. You want floating buttons? Install another. You want an AI chatbot? That’s a third plugin plus monthly API costs. Surface Kit eliminates that friction. One plugin. One dashboard. One place to activate, customize, and analyze visitor engagement. Compare what Surface Kit replaces: * Traditional sticky header plugins (free/paid variants) * Floating action button builders * Notification and popup platforms * Separate AI chatbot services * Analytics from multiple tools Surface Kit bundles all of this functionality into a single installation with unified analytics. AI Chatbot – Your 24/7 Sales and Support Machine Multi-model AI support means you’re never locked into one provider. Seamlessly switch between OpenAI, Anthropic Claude, and Google Gemini or use multiple models for different purposes. Key Features: * Select your preferred AI provider (OpenAI, Anthropic, Google Gemini) * Secure API proxy routes requests through WordPress to protect API keys * Customizable system instructions and brand voice * Smart trigger controls: auto-open on scroll, exit-intent, or manual * Conversation history persistence across sessions * Built-in conversation logging and analytics * Mobile-responsive chat widget with custom styling * Page-level visibility rules for precise targeting * Rate limiting and cost controls The chatbot learns from your site context. Provide documentation, FAQs, or custom knowledge the AI delivers responses grounded in your actual content. Sticky Navigation – Keep Navigation Accessible Sticky headers improve UX and reduce bounce. Surface Kit’s implementation is universal: works with any theme (Elementor, Divi, Genesis, custom themes), any page builder, and any WordPress setup. Features: * Automatic sticky activation when users scroll past original position * Scroll-aware fade-in and smooth animations * Optional bottom border and drop shadow styling * Scroll progress indicator bar (optional) * Device-specific visibility (show/hide on mobile, tablet, desktop) * Page-level rules: apply sticky to all pages, selected pages, or exclude specific pages * Minimal CSS/JS footprint protects Core Web Vitals * Real-time visual preview in the admin dashboard No CSS selectors required. Point-and-click setup works with any navbar structure. Floating Action Buttons – Direct Communication Channels 11+ button types keep visitors connected to your most important channels. Configure up to 3 active buttons displayed together, or use the orbital hub mode for expandable menus. Supported Actions: * Click-to-Chat (WhatsApp, Messenger, Telegram, Instagram, Facebook, X/Twitter) * Click-to-Call phone integration * Email shortcuts * Scroll-to-top with progress indicator * Custom URL buttons * Messenger/SMS workflows * Social media links Features: * Multi-button orbital hub with custom ordering * Trigger-based display (scroll depth, time delay, exit-intent) * Device targeting and scheduling windows * Page-level include/exclude rules * Custom styling: colors, icons, animations, sizing * Analytics: track opens, clicks, and conversions per button * Pre-filled messages for click-to-chat * Responsive design for all screen sizes Smart Popups – Exit-Intent, Targeted Offers, Lead Capture Display high-converting offers exactly when visitors are ready to act or about to leave. Features: * Exit-intent detection (trigger when cursor moves toward browser exit) * Display triggers: immediate, scroll-based (%, distance), time-delayed * Smart scheduling: set display windows (date ranges, specific times) * Cookie-based frequency control (show once per session, daily, weekly) * Page-level targeting: include/exclude specific pages and post types * Device-specific display rules * Custom form builder for lead capture * Pre-built templates for discounts, lead magnets, announcements Built-in Analytics Dashboard All engagement metrics in one place. No external tools required. Metrics Tracked: * AI Chatbot: message count, conversation duration, resolution rate * Floating Buttons: click-through rate, channel breakdown, conversion source * Popups: impressions, click-through rate, form submissions, conversion rate * Sticky Navigation: scroll depth, interaction patterns * Time ranges: 7 days, 30 days, 90 days, all-time * Device breakdown: desktop, tablet, mobile * Detailed event logs: timestamps, user actions, conversion sources Performance & Security Built for speed and privacy. Lightweight asset delivery: minimal CSS/JS adds <50KB to page weight Lazy loading: engage code only loads when feature is triggered Core Web Vitals optimized: no impact on LCP, INP, or CLS API key security: keys proxied through WordPress backend, never exposed to browser Local storage: all analytics and settings stored in your WordPress database GDPR-friendly: conversation history and analytics remain fully private No external data requests unless explicitly configured Cross-Theme & Builder Compatibility Works with every WordPress theme and page builder. Tested with: * Elementor (Pro & Free) * Divi * GeneratePress * Astra * OceanWP * Beaver Builder * WPBakery * Gutenberg (Block Editor) * Custom themes What’s Included in Free vs Pro Free Version: * Sticky navigation * 1 floating button (limited channels) * Basic popup builder * Keyword-based chatbot (no AI) * 90-day analytics retention * Essential support Pro Features (Premium): * Unlimited floating buttons * Multi-model AI chatbot (OpenAI, Anthropic, Google Gemini) * Conversation history and RAG context * Unlimited analytics retention * Page-level visibility rules for all features * Custom CSS injection * Priority support Real-World Use Cases E-commerce stores: AI chatbot answers product questions, sticky checkout button increases conversions, exit-intent discount popup recovers abandoned carts. SaaS applications: Sticky navigation keeps features accessible, floating chat button reduces support tickets, popups promote feature adoption. Marketing agencies: One dashboard controls engagement for multiple client sites, unified analytics proves ROI to stakeholders. Service businesses: Click-to-call buttons convert visitors, AI chatbot qualifies leads 24/7, sticky booking button is always visible. Content sites & blogs: Exit-intent email capture grows your list, sticky navigation improves content discovery, floating button links to your best-performing content. External Services & API Dependencies Surface Kit integrates with third-party AI services only when you enable the chatbot and provide your own API keys. No data is sent to external servers without explicit configuration. OpenAI API (optional, for chatbot) * Endpoint: https://api.openai.com/v1/chat/completions * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://openai.com/policies/terms-of-use * Privacy: https://openai.com/policies/privacy-policy Anthropic Messages API (optional, for chatbot) * Endpoint: https://api.anthropic.com/v1/messages * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://www.anthropic.com/legal/commercial-terms * Privacy: https://www.anthropic.com/legal/privacy Google Gemini API (optional, for chatbot) * Endpoint: https://generativelanguage.googleapis.com/v1beta/models * Data sent: model selection, system instructions, conversation messages, API key * When: only when enabled and chatbot messages are sent * Terms: https://developers.google.com/terms * Privacy: https://policies.google.com/privacy No requests are made to these services unless the chatbot is explicitly enabled and configured. Privacy & Data Collection To provide proper support and ensure plugin compatibility, Surface Kit may collect limited technical data when you choose to “Verify” your installation or provide feedback during deactivation. This process is optional and helps us improve the user experience. Data we may collect includes: Contact Information: Admin email address for support-related correspondence. Site Identity: Site URL and environment details to troubleshoot compatibility issues. Direct Interactions: Feedback, survey responses, and error reports provided during plugin usage or deactivation. Technical Logs: User agent, PHP/WordPress versions, and installation timestamps to identify bugs and performance bottlenecks. We do not track individual user behavior or share this data with third parties for marketing purposes. Support & Documentation For detailed documentation, setup guides, and troubleshooting, visit: https://getsurfacekit.com/docs Need help? Open a support ticket: https://wordpress.org/support/plugin/surface-kit/ Contributors Special thanks to the WordPress community for feedback and testing. License Surface Kit is released under the GPLv2 or later. See license.txt in the plugin folder or https://www.gnu.org/licenses/gpl-2.0.html for details.