Text vs AI Chatbot Free Models – Customer Support, Live Chat, Virtual Assistant

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

AI Chatbot Free Models is a fully self-contained AI chatbot platform for WordPress. It provides everything you need to run professional live chat, customer support and virtual-assistant experiences on your website while leaving the choice of the AI model entirely in your hands. There is no paid SaaS behind this plugin. No mandatory subscription, no premium gateway, no external dashboard, no account required with the plugin developer. The only thing you need is access to an AI model: a hosted provider (many of which offer generous free tiers) or a self-hosted, local inference server. Every other component – interface, conversations, knowledge base, notifications, styling – runs on your own WordPress installation and your own database. Bring your own model, keep control of your data Connect OpenRouter, OpenAI, Anthropic, Google or any OpenAI-compatible endpoint. Run completely free with free-tier models or a local server (llama.cpp, Ollama, LM Studio, vLLM, gateways and proxies). Conversations are stored only if you enable it, in dedicated tables inside your own database. The knowledge base is built from your own published posts and pages – no external crawling, no third-party index. Core features Provider-agnostic AI connection with configurable endpoint, API key and model Dynamic model selection where the provider supports model discovery Streaming responses with live typing indicator Stop generation at any time while a response is being streamed Retry failed responses and start a new conversation without reloading the page Configurable maximum response tokens and streaming timeout with inactivity watchdog Conversation context maintained with a configurable token budget Optional pre-chat form to collect name and email for support and lead generation Live knowledge base with FULLTEXT-indexed search over titles and content, response caching and clickable source citations in answers Per-IP rate limiting and server-side sanitization of conversation history Dedicated database storage with optional message and IP retention (disabled by default) Unread conversation notifications, search and conversation management in the WordPress admin Floating widget (bottom-left or bottom-right) or embedded chat via the [newcodebyte_chatbot] shortcode Extensive appearance customization: colors, images, sounds, widget position Translatable frontend interface, responsive layout, multilingual AI support Modern object-oriented codebase following current WordPress standards Requirements WordPress 5.0 or later (tested up to 7.1) PHP 7.4 or later (compatible with current PHP 8.x releases) MySQL 5.6 or later / MariaDB 10.0 or later (required by the FULLTEXT knowledge base index) An API key for the provider you choose – or none at all, if you use a local OpenAI-compatible server How it works A visitor sends a message from the floating widget or the embedded chat. WordPress receives the request and the plugin prepares the conversation context. The configured provider or endpoint is selected and the request is sent. The response is streamed back to the visitor when streaming is supported. The conversation can optionally be stored in your own database for review. A note on costs The plugin is free and adds no usage fees of its own. AI costs depend exclusively on the provider and model you configure: free models and free quotas are fully supported, and a self-hosted server removes usage costs entirely. Looking for a platform-independent version? A standalone build for non-WordPress websites (HTML, PHP and more) is available on GitHub: https://github.com/NewCodeByte/chatbot-ai-free-models Configuration Open the Chatbot settings page. Depending on the selected provider you can configure: Provider (OpenRouter, OpenAI, Anthropic, Google or OpenAI-compatible endpoint) API endpoint and API key Model, selected from discovery or entered manually Maximum response tokens and streaming timeout Knowledge base, pre-chat form, storage options, appearance and sounds Free models on OpenRouter are identified by the :free suffix. When using a local or self-hosted OpenAI-compatible server, simply point the endpoint to your server (for example http://localhost:8080/v1): no external account is required and your traffic never leaves your infrastructure. External Services The plugin can transmit the content of a visitor’s message to the AI provider you configure (OpenRouter, OpenAI, Anthropic, Google or a custom endpoint) in order to generate a response. The terms of service and privacy policy of the selected provider apply to that processing. The plugin developer does not control and is not responsible for external providers’ pricing, availability, retention policies or data processing. Privacy Message and IP storage are optional and disabled by default. When enabled, data is stored in dedicated tables inside your own database and can be reviewed, exported or deleted from the admin area. The plugin itself sets no cookies. If you enable storage or the pre-chat form, update your privacy policy to describe the processing. You are responsible for compliance with applicable data-protection laws, including GDPR. Disclaimer AI-generated content can be inaccurate. The plugin developer is not responsible for AI responses, decisions made based on them, provider outages, pricing or API changes, or data processing performed by external providers. Always verify important information independently. Supporting the project AI Chatbot Free Models is developed and maintained as an independent free project. If you find it useful, consider keeping the optional “Powered by NewCodeByte” attribution enabled or supporting development with a donation. Contributions fund development, maintenance, testing and infrastructure.