Text vs AI Chatbot by Botami – Smart AI Assistant for Customer Support & Lead Generation

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

Botami AI Chatbot brings the power of advanced AI to your WordPress website. Deliver instant, intelligent customer support, capture qualified leads, and increase sales with a beautiful, customizable chatbot that works 24/7. Perfect for businesses, online stores, SaaS platforms, and service providers who want to automate customer interactions while maintaining a personal touch. Why Choose Botami? Quick Setup – Get your AI chatbot live in under 2 minutes No Coding Required – Simple API key configuration AI Powered – Advanced AI that understands context and intent Lead Capture – Automatically collect and qualify visitor information 24/7 Availability – Never miss a customer inquiry again Multilingual – Communicate in any language automatically GDPR Compliant – Privacy-first design with full data control Mobile Optimized – Perfect experience on all devices Core Features Smart Conversations Natural language understanding powered by advanced AI Context-aware responses for accurate answers Intelligent conversation flow Automatic language detection Lead Generation Capture visitor contact information Qualify leads with smart questions Email notifications for new leads Export lead data anytime Full Customization Match your brand colors and style Custom welcome messages Personalized avatar and bot name Position control (bottom right or bottom left) Easy Management Configure everything from the Botami Dashboard Chat history and analytics Page-level chatbot control URL exclusion options Performance & Security Lightweight code for fast loading GDPR and privacy compliant Secure data handling Compatible with all caching plugins Premium Features Upgrade to unlock advanced capabilities: Knowledge Base Training – Upload PDFs and connect URLs to train your bot Advanced Analytics – Track conversations, user satisfaction, and conversion rates Custom Branding – Remove “Powered by Botami” and add your logo Priority Support – Get help from our team within 24 hours Chat Transcripts – Download full conversation histories Interactive Surveys – Guide visitors with dynamic questionnaires FAQ System – Answer common questions automatically Upgrade to Premium Perfect For E-commerce Stores – Answer product questions, guide purchases, reduce cart abandonment SaaS Websites – Qualify leads, explain features, assist with onboarding Service Businesses – Book appointments, answer FAQs, collect inquiries Support Teams – Deflect repetitive questions, provide instant help Educational Sites – Guide students, answer course questions, enrollment assistance Works With WooCommerce Elementor Gutenberg Divi Builder Contact Form 7 All major WordPress themes WP Rocket and caching plugins Cloudflare and CDNs Get Started Install and activate the plugin Get your free API key from Botami.ai Paste the API key in the Botami Chatbot settings Configure your chatbot from the Botami Dashboard Your AI chatbot is live! Free Plan Available – Start with our free tier and upgrade when you grow. Privacy & Data Security Botami takes your privacy seriously: What We Collect Chat conversations for AI response generation Visitor messages and bot responses Lead information if provided by visitors (name, email) Basic usage analytics for service improvement What We Don’t Do We never sell or share your data with third parties No tracking cookies without consent No personal data collection without explicit visitor interaction No data retention beyond what you configure Your Control Delete all data from your Botami Dashboard Export conversation data anytime Full GDPR, CCPA, and privacy law compliance Security All data transmitted via secure HTTPS Encrypted storage Regular security audits and updates API communication over SSL/TLS For complete details, visit our Privacy Policy Third-Party Services This plugin connects to the Botami AI service to provide chatbot functionality: Botami API Service URL: app.botami.ai Purpose: Process chat messages and generate AI responses Data transmitted: User messages, conversation context Privacy: Privacy Policy | Terms of Service Support Documentation Access the documentation from your Botami Dashboard Contact Support Email: [email protected] Requirements WordPress 5.0 or higher PHP 7.4 or higher HTTPS-enabled website (recommended) Botami API key (free signup) About Botami Botami is an AI chatbot platform designed specifically for WordPress websites. Our mission is to make advanced AI technology accessible to every website owner, helping businesses automate support, capture leads, and improve customer experience. Trusted by thousands of websites worldwide, Botami combines cutting-edge AI technology with WordPress simplicity. Visit Botami.ai to learn more.