Text vs Rooster One

Every conversation on your site is a buying signal. Text catches it and turns it into a sale. As customer engagement software, Text works whether the conversation starts with a question or a click. Losing sales to cart abandonment and hesitation? Text closes them in the chat. Need leads without adding headcount? Text generates them 24/7. Support buried in repeated questions? Text resolves them, so your team handles what actually needs a person. Text goes beyond a WordPress chatbot plugin. It closes sales while most plugins just answer questions. Install this WordPress chat plugin on your site and WooCommerce store in minutes. No developer needed. 14-day free trial, no credit card required. 30,000+ companies run on Text, including Unilever, Wembley Stadium, and MIT. “We added over $1.5M in revenue in the first eight months. All from sales that started in the chat.” — Duncan Andrews, CRM & Digital Manager, Experiences by Wembley Stadium 💬 Convert visitors into buyers Problem: A hesitating visitor looks like a lost sale. It’s actually a buying signal nobody answered. Solution: Text catches the intent, starts the conversation, and closes the sale. AI Agent lives in your chat widget — customized to your brand’s colors, position, and tone. It’s trained on your own site and knowledge base, not generic answers. It doesn’t wait to be asked. It reads hesitation, browsing behavior, and cart activity, and starts the conversation itself, with one job in mind: close, don’t just chat. Live chat — the WordPress live chat software behind this plugin — shares the same inbox as the AI, so a handoff from bot to human never loses context. Your agent picks up exactly where the AI left off. As a WordPress live chat plugin, it shows up on product pages, blog posts, your homepage, or checkout — wherever you want your customers to find it. Proactive campaigns trigger on real behavior — time on page, scroll depth, exit intent, cart value — and capture the lead before they’ve decided to leave. No pop-up roulette, no guessing who’s ready. Running WooCommerce? The AI already sees what’s actually sitting in that cart — more on that further down. 📥 One inbox to never lose the thread Problem: Support scattered across five tools means dropped context and dropped tickets. Solution: One inbox for every channel and every ticket. Help desk and ticketing handles automated tagging, SLA tracking, escalation workflows, satisfaction ratings, workload visibility, and email — all in one inbox. Chat transfer, escalation rules, and internal notes keep complex issues moving instead of stalling between tools. Agencies and resellers can deploy it white-labeled, under their own brand. Omnichannel customer service shouldn’t mean five different apps duct-taped together. Text’s omnichannel inbox brings live chat, email, SMS, Messenger, and WhatsApp into one place — full history per contact, no blind spots. One inbox, built for it. 🌙 Keep selling after hours Problem: A customer messaging at 11pm gets nothing until 9am — and buys elsewhere. Solution: An AI agent that never clocks out, in their language, in your tone. As AI-powered WordPress customer support, it works around the clock and responds in 46 languages with automatic translation built in — not a separate bot per market, one agent for Berlin, São Paulo, and Tokyo alike. Multilingual support isn’t a paid add-on — it’s how the product works. Under the hood, it uses NLP and vector-based understanding, so it’s reading what a visitor means, not just matching keywords. ⚙️ Script your own workflow Problem: Automation tools hand you fixed scenarios. They stall the moment you need to step outside them. Solution: Build the exact scenario you need, and have it running in minutes, not sprints. Custom Skills let you build new AI behavior: qualify a lead, capture contact details, offer a discount, route a VIP, schedule an appointment. No code, no decision trees. You can build a new skill in thirty seconds with a single sentence. Because skills work with intent detection, the AI doesn’t wait around for the right question — it starts the conversation on its own. 🧹 Turn busywork into headroom Problem: Agents spend hours on work that doesn’t need a human brain. Solution: Take that off their plate, so they can focus on what actually needs a person. Copilot suggests replies, summarizes chats, and surfaces the right knowledge-base article before your agent has to search for it. Help Desk and ticketing — full help desk software, not a bolted-on add-on — route and escalate automatically. Real-time visitor tracking shows who’s on your site, what they’re browsing, and where they came from, so every conversation starts with context instead of a blank slate. 🛒 Running WooCommerce? Here’s what sharpens Everything above gets more precise once Text becomes a next-generation ecommerce chatbot — one that can see your store, not just your site. Driving sales. A live cart preview shows exactly what’s in a visitor’s basket, updated in real time — the buying signal from the first section, now with the actual products attached. In-chat alerts flag every item added or removed, so hesitation gets caught before it becomes an abandoned cart. Customer profiles surface total spent and total orders at a glance, so an agent knows instantly whether they’re talking to a first-time buyer or a regular. That’s what turns WooCommerce live chat into more than a Q&A tool — it’s watching every cart as it happens. Post-sale support. Recent orders and full order history sit right inside the chat — items, tracking status, everything an agent needs without switching tabs. Place an order during or right after a conversation, and it’s linked automatically. This live chat for WooCommerce is built to also handle tracking and returns, not just presale questions. Sales reporting. See which chats lead to orders. Stay on top of your sales numbers. Analyze the most effective conversations, and spot what worked — the dollar view from the section above, broken down by product and by cart. Works with the most popular WooCommerce themes, including Storefront, Botiga, and Woostify. 🔗 Integration with your existing stack Text connects to WooCommerce, Shopify, HubSpot, Slack, Mailchimp, Zapier, and more, with webhook support for virtually anything else — turning scattered customer support software into one connected stack, with tagging, routing, follow-ups, and escalations running without manual work. The AI also learns from your existing WordPress content — pages, posts, product descriptions, help articles — and updates as your site does. No retraining required. 🔒 Security and compliance SOC 2 GDPR and CCPA PCI DSS Role-based access with admin and member permissions Multi-brand support with brand-level data separation Dedicated private server option for enterprise clients Controls to disable persistent chat history and manage data retention More in Text’s Trust Center. 💳 Pricing Plans start at $19/month — Essential, Growth, and Enterprise, with AI resolutions included at every level (10, 200, or a custom number a month). Every plan includes the AI chatbot, live chat, help desk, and ticketing. 14-day free trial, no credit card required. 🚀 Install in minutes This is how to add live chat to WordPress — and get the AI Agent running alongside it — in under five steps, no developer required. Log into your WordPress dashboard. Go to Plugins → Add New. Search for “Text.” Install the plugin and activate it. Connect your Text account, or create one directly from WordPress. The AI starts learning from your site immediately. No API key setup. No PHP tweaks. No developer. You go from install to handling conversations in the same session. External services This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality. Account connection When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request: WordPress admin email address WordPress site URL and admin URL PHP version, WordPress version, and plugin version WooCommerce version (if WooCommerce is active) This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account. Chat widget Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation. This service is provided by Text, Inc: – Terms of service – Privacy policy

One plugin instead of dozens. 554 tools, and they agree with each other. Rooster One does the work that would otherwise take dozens of separate plugins, and it does it from one place, on one set of numbers. Dozens of plugins means dozens of different vendors, dozens of renewal dates to keep track of, dozens of update cycles that have to keep working alongside each other, and a different support desk to write to depending on which part has gone wrong. One plugin means one licence, one update, one place to ask, and one thing for WordPress to load on every request instead of dozens. What is actually in it: a full SEO engine that replaces Yoast or AIOSEO. Product recommendations built from your real sales. Role, wholesale and tiered pricing. Meta, Google Ads, GA4 and TikTok measurement, sent server-side so an ad blocker cannot silence it. Sixteen couriers with vouchers, labels, tracking and daily closings. Marketplace feeds and order import for Skroutz, Shopflix, eMAG, Etsy, Amazon and more. Side cart, wishlist, back-in-stock waitlist, quote requests for catalogue shops, swatches, trust badges. Popups and scheduled announcements. Abandoned-cart recovery, email and web push campaigns, audiences. Surveys, competitions and events. Invoices, packing slips and credit notes. A GDPR consent banner with a cookie scanner. The EU withdrawal button that Directive 2023/2673 now requires. And an AI assistant that answers from your own catalogue rather than making things up. That is 188 pages and the 554 tools inside them, and there is a written description of what every one of them is for. Why one plugin rather than dozens Because separate plugins cannot see what the others know, so they disagree, and each one works the same thing out again while your customer waits. Rooster One measures your whole business on a schedule instead: every product, page, customer, order and session, written into flat tables. Which products sell and which never do, which pages are read, who bought and who nearly did. The SEO engine, the recommendations, the audiences, the ad ROI report and the AI assistant then all read those same tables. That is why they agree, and why the plugin gets faster to use as you switch more of it on: the heavy work already happened, before the request arrived. The trade-off is timing and we would rather say so plainly. A figure is only as new as its last run. And it is one plugin to load, not dozens This part has nothing to do with how well any plugin is written. WordPress loads every active plugin on every request, before it knows whether that request needs it: a file to read from disk, hooks to register, options to fetch, a translation catalogue to load. That toll is paid on the home page, on every admin screen and on every REST call, by every plugin, including the ones that will do nothing at all on that particular request. A site carrying a hundred of them pays it a hundred times before a single line of useful work happens. Rooster One is one plugin, and the parts you have not switched on register nothing. On Pro, the storefront is served by a separate lightweight runtime rather than the admin half, so your customer’s page load carries the code that draws the page and not the code that runs the shop. Everything is off by default. It installs beside your current SEO plugin, pixel manager and consent tool and changes nothing until you switch a piece on. Rooster One runs on your own server. Everything it ever sends to an outside service, and what triggers it, is listed under “What does Rooster One send to an outside service, and when?” in the FAQ below. The free version is a complete product, not a demo: 754 of the 1,268 screens, tools and actions are in it. Pro adds the operational half and the separate front-end runtime plugin. Who builds it Rooster One is built by Oxford Metadata Ltd, whose organisation is approved under Anthropic’s Cyber Verification Program for dual-use security work such as penetration testing and vulnerability research. That is the same discipline the plugin’s own defensive features come out of: the bot filtering, the form captcha, the consent and proof-of-consent log, and the login hardening. The AI features run on Anthropic Claude for chat and reasoning and Voyage AI for embeddings. It reads your site for what it is Shop — sales and add-to-carts are the measure. Catalogue — products published but not sold; engagement is the measure. Content — no WooCommerce; visits, engagement and forms are the measure. Auto-detected, overridable in one click. Scoring, cornerstones and applicable signals all follow from it. You can find all of it Ctrl+K reaches 742 places: 188 pages and the 554 tools inside them, each one openable directly. All Features lists every one, with pinnable favourites, and prints the figure for your own install. Every page carries a written description of what you can do there, and that text feeds the search. What gets measured Computed on a schedule, stored flat. Everything below reads these. Product vitals — velocity, out-of-stock history, price history, basket role, returns, and a 0–100 demand score. Content vitals — reach, engagement, freshness and a content-demand score for every post, page and custom type. Customer vitals — an omnichannel profile: purchases, affinities, lifecycle stage, survey answers, return risk. Session and attribution rollups — engagement joined to conversion on one session id, with landing page, campaign and five UTMs. Effective prices — every price rule resolved ahead of time into one row per product per audience. The features AI chat & semantic search Chat widget on Anthropic Claude, grounded in your catalogue — only real, in-stock items with exact links. Semantic search on Voyage AI embeddings across products, posts, pages and terms. A knowledge base you control, with identity guardrails so it cannot mis-describe you. Chat analytics — what was asked, how it was rated, which questions found nothing, which chats ended in an order. Related content on articles, guides, listings and products, from the same index. Added automatically to the content types you choose, or placed by hand with the AIEO Related content block or the [aieo_semantic_related] shortcode; either can be narrowed to one kind of content, so a listing recommends listings rather than products. SEO engine A drop-in replacement for AIOSEO, Yoast or Rank Math. Stays gated behind your current SEO plugin until you switch over; a read-only importer for all three and a head-parity check are included. Head, canonical, robots, Open Graph, Twitter and JSON-LD, assembled once into a cache. Commerce schema from the same tables — ProductGroup + hasVariant, per-variant colour, gtin, brand, shipping and return policy. AI titles and descriptions written against the live SERP. Drafts await approval, or run on Autopilot. Opportunity grid — traffic × conversion: hidden gem, intent mismatch, defend, prune. Rank tracking (optional DataForSEO, under your spend cap). Redirects and 404s, slug monitor, static sitemap, robots.txt, alt-text filling, EU Omnibus history, hreflang, Local SEO. Selling more Recommendations — up-sell, cross-sell and same-need alternatives from your real sales patterns. Rails you order by drag-and-drop, block and classic themes, with custom slots. Pricing engine — role and wholesale prices, brand discounts, loyalty tiers, points, free gifts. Stacked, resolved ahead of time. Merchandising — swatches, labels, trust badges, payment logos, galleries, layout builder, custom tabs, one master button style. Lift measurement — the incremental orders and revenue the engine adds. Cart, checkout, recovery Side cart, sticky add-to-cart, wishlist, back-in-stock waitlist. Quote requests for catalogue shops — an ask-for-a-price card on products you do not sell online, a quote basket the shopper grows as they browse, and the browsing trail behind each request. Booked as valued leads per campaign, so a catalogue stops scoring EUR 0.00. Saved and abandoned carts — share and resume, cookieless restore that survives CDN caching. Checkout tuning — distraction-free checkout with A/B assignment, minimum order, and business-invoice fields. Full block and classic parity. Reaching customers Audiences — top, lapsed, lookalike, abandoned-cart, reactivation, competition entrants. Recomputed nightly. Automated campaigns — abandoned cart, win-back, birthday, back in stock, post-purchase. Email and web push, quiet hours honoured. Social posts from your catalogue, competitions on any Gravity Form, surveys scored into NPS and voice-of-customer. Knowing what worked Server-side measurement you own — Meta CAPI, GA4, Google Ads Enhanced Conversions, TikTok Events API. Deduplicated, sent after the order is saved, with a daily safety net. Consent / GDPR CMP — first-party banner, Consent Mode v2, proof-of-consent log, cookie scanner. ROI Wizard — orders, revenue, cost, net, ROAS and ROI by engine, offer, channel, campaign or creative. Ad spend typed, by CSV, or nightly from Google Ads / Meta / TikTok. Conversion goals for non-shops. Insights Chat — ask your shop questions in wp-admin. Customers pseudonymised, no data export. Running the shop Marketplace order import — Skroutz, Shopflix, eMAG, eFood, Wolt, Etsy, Amazon → native WooCommerce orders. The catalogue importer runs it in reverse. Streaming feeds — ready-made templates for Amazon Inventory Loader, BestPrice, eBay File Exchange, eFood, EMAG, Etsy, Facebook Product Catalog, Facebook Marketplace, Google Shopping, Google Local, Google AdWords Custom Remarketing, Shopflix, Skroutz, Tolstoy and Wolt, plus Generic CSV and a fully custom builder. Sixteen couriers — vouchers, labels, COD, tracking, bulk printing, daily closings. ACS, BOX NOW, Courier Center, ELTA, Geniki Taxydromiki, Speedex, DHL Express, FedEx, UPS, USPS, Royal Mail, DHL Paket, Colissimo, BRT, Correos Express, Sendcloud — plus a manual carrier for one with no API. Order documents — invoices, packing slips, proformas, credit notes. Singly or merged across a date range. Delivery economics — real break-even free shipping from your carrier costs, per-carrier × zone P&L. Operational intelligence — stock recovery, missing hot sellers, out-of-stock predictor, branch stock, barcode scanning, optional ERP. The withdrawal button — Directive (EU) 2023/2673 Every EU distance seller must now give consumers a prominent, permanently available button to declare withdrawal electronically. No transition period. A real button, for the whole statutory period. 14 calendar days from receipt — computed from delivery, not the order date. Guests included. An account is offered afterwards, never required. No reason, no prior contact, partial withdrawal by item and quantity. Acknowledgement on a durable medium with content, date and time. Cancellation stays distinct from withdrawal — one you may refuse, the other you may not. Return vouchers checked by an operator before the customer sees them. Ships disabled. Content, blocks and regional selling Events with RSVP and self-registration, FAQ accordions, Store Pages, Food & Beverages option groups, Google reviews, Media Cleanup that quarantines before it deletes. Dozens of server-rendered blocks — store, product, recommendation, swatch, brand, category, blog, competition and event, plus Custom Slot regions. Regional checkout — COD by country or courier, “from X,XX €” labels before a postcode is entered, and per-country payment and shipping rules. Speed and resilience Pre-computed into flat tables; the storefront reads single cached rows. A thin front-end runtime plugin (Pro) serves the storefront even when the admin plugin is trimmed from the request. Self-healing jobs re-arm after updates, stay dormant until used, and collapse runaway third-party tasks. Tables are never dropped on update, activation or deactivation — only on explicit uninstall. Free and Pro GPLv3. The free version is a complete, working product — not a demo with the useful parts removed. GPLv3 throughout. There are three separate things here, and it is worth being precise about which is which, because two of them are called “Pro”. 1. This plugin, free. A complete, working product, not a demo with the useful parts removed: AI chat and semantic search, the whole SEO engine, pricing and merchandising, storefront features, measurement and consent, product feeds and marketplace feed export, courier fulfilment across all sixteen carriers, the block library, Ctrl+K — and the complete withdrawal button. That last is a legal obligation for every EU distance seller; charging for it would be a poor thing to do. 2. A Pro subscription (or the 14-day trial), activated by connecting the site to your Rooster One account. No per-feature keys. It unlocks the Pro screens whose code is already inside this download: Marketplace order import — Skroutz, Shopflix, eMAG, eFood, Wolt, Etsy, Amazon. Attribution and ROI — dashboard, ROI Wizard, ad-spend connectors, shipping cost against margin. Audiences and campaigns — audience builder, email and web-push flows, social posts, AI-suggested offers. Customer intelligence — customer lookup, surveys, cancellations and returns analysis, chat analytics. Insights Chat, events and competitions, Action Scheduler cleanup. 3. Two companion plugins, included with a Pro subscription and installed separately. A subscription on its own does not put their code on your server, so these screens ask you to install the plugin rather than pretending to work: Rooster One Runtime — serves the storefront, SEO head, sitemap and redirects without loading the admin half. The biggest single speed difference between free and Pro. Rooster One Pro — carries six engines this download does not contain: supplier invoice scanning, the accounting and ERP connectors (Entersoft, Galaxy, Soft1, Zoho Books, and Oxygen supplier sync), the catalogue importer for building a product source from a supplier feed, the product exchanger for sharing content between WP sites, the duplicate-product merge engine that auto detects simple products and converts them to variations, and semantic internal linking. Everything Pro-locked stays visible with an explanation of what it does, and where a screen also needs the Pro plugin it says so before you buy, not after. Optional integrations Rooster One runs entirely on your own server. Nothing below is required for the plugin to work — each is an opt-in add-on you enable only if you want that capability, using your own account. Rooster AI credits (rooster.systems) — powers the AI chat, AI SEO copy and Insights Chat via Anthropic Claude and Voyage AI embeddings, with no per-provider API keys to manage. Recommendations service (eshop-optimizer.com) — graph-database up-sell/cross-sell analysis of your order history. DataForSEO — optional keyword rank tracking under a spend cap you set. Ad and measurement platforms — Google Ads, GA4, Meta and TikTok, each independently selectable. Couriers and marketplaces — your own carrier and marketplace accounts, for vouchers and order import. Google Places / Search Console for location data and search performance.