Admin Zendesk Help Widget vs Reacho – Free Customer Support Plugin for WooCommerce

Integrate the Zendesk Web Widget into the WordPress admin to allow your users to submit help desk tickets and ask questions from inside the admin. The widget pre-populates the logged in user\’s information with Name, Email Address, and Username. When they fill out the form it creates a help desk ticket in Zendesk passing in their information, their message, and what page they were on when they submitted the request. This plugin is great if you are managing multiple client WordPress sites or large bases of WordPress users and want to track requests and issues with the excellent Zendesk helpdesk system. It\’s very easy to install, customize, and work with.

Reacho for WooCommerce is a comprehensive, free plugin designed to enhance your WordPress eCommerce store’s customer support capabilities. Seamlessly integrate Reacho’s robust help desk, live chat, and knowledge base features with your WooCommerce platform to provide exceptional support and improve customer satisfaction—all without any coding expertise. Key Features of Reacho for WooCommerce Unified Inbox: Manage customer inquiries, live chat, and knowledge base resources from a single dashboard, ensuring consistent and efficient communication across all support channels. Integrated Help Desk: Provide top-notch customer support with Reacho’s built-in help desk, allowing you to track inquiries, manage tickets, and resolve issues promptly to keep customers happy. Real-Time Live Chat: Engage with your website visitors in real-time, answer their queries instantly, and guide them through their shopping experience to increase satisfaction and retention. Comprehensive Knowledge Base: Empower your customers with self-service support by creating and managing a detailed knowledge base, enabling them to find answers on their own. How Reacho for WooCommerce Can Benefit Your Business Improve Customer Satisfaction: Offer quick and reliable support through live chat and a streamlined help desk, ensuring customers get the help they need when they need it. Enhance Efficiency: Centralize support requests and streamline ticket management to reduce response times and improve operational efficiency. Reduce Support Costs: Minimize repetitive inquiries by providing customers with easy access to answers through an organized knowledge base. Getting Started Install the Plugin: Log in to your WordPress admin panel, navigate to the ‘Plugins’ menu, and click ‘Add New.’ Search for ‘Reacho for WooCommerce’ and click ‘Install Now.’ Activate the Plugin: After installation, activate the plugin. You will see the ‘Reacho’ tab added to your main menu.’ Connect Your Reacho Account: Click on the ‘Reacho’ tab and navigate to ‘Settings.’ If you don’t have a Reacho account, you can create one directly through the plugin. Configure Your Settings: Follow the on-screen instructions to set up your help desk, live chat, and knowledge base features according to your business needs. Support For assistance, visit our support page for comprehensive documentation and access to various support channels. Alternatively, you can contact us directly at [email protected]. About Reacho Reacho is an all-in-one eCommerce service platform dedicated to helping businesses provide outstanding customer support. Our suite of tools, including help desk, live chat, and knowledge base, is designed to offer a seamless and efficient support experience for both businesses and their customers. Note: This plugin requires WooCommerce to be installed and activated on your WordPress site. By integrating Reacho with WooCommerce, you can transform your eCommerce operations, delivering exceptional customer support experiences and building long-lasting customer relationships.