Admin Chat Management vs IKOL Business

Admin Chat Management is a Firebase Support & Chat Management with real-time communication tool powered by Firebase for secure and scalable interaction. This plugin enhances your admin dashboard by offering powerful features like Backend/Frontend Chat + Support Management, User List & Agents Management, with a robust Support System Settings interface. Users can instantly chat with each other or enable support mode to communicate exclusively with support agents. The modern, mobile-friendly UI delivers real-time messaging and push notifications, powered by Firebase for secure authentication, data storage, and seamless updates. Backend Chat Management allows admins to monitor and control all conversations directly from the dashboard. This includes filtering messages, and assigning agent roles to team members. User List & Agents Management enables clear oversight and segmentation of users, team agents, and their chat roles or responsibilities. You can now onboard support agents and organize client interactions with ease. Support System Settings centralizes all options—chat enablement, agent controls, Firebase credentials, and design customizations—under one panel for easy management. Whether you’re building a support system for eCommerce, a team-based collaboration app, or a community platform—Firebase Support & Chat Management offers unmatched flexibility and Firebase-powered scalability. ATTRACTIVE UI AND SUPER EASY TO USE Easy access to information – Access messages and images from the intuitive Firebase-powered chat interface. Improved collaboration – Enable real-time conversations through streamlined Backend Chat Management. Increased productivity – Quick User List & Agents Management allows fast task routing and communication. Secure authentication – Firebase ensures only authorized access. Data reliability – Firebase provides persistent storage for messages, images, and session logs. Enhanced user experience – Designed for both desktop and mobile users. Increased engagement – Real-time push notifications keep users active. Future growth – Built with Firebase to handle enterprise-level Support System Settings needs. Key Features 🔧 Backend Chat Management Full control over chat logs, including moderation tools. Manage open conversations, archives, and resolve queries efficiently. Real-time Firebase updates ensure your Backend Chat Management stays up to date. Backend Chat Management works even on low-latency networks. Assign agents to conversations directly from Backend Chat Management. 👥 User List & Agents Management View, edit, and assign roles to users from the dashboard. Create unlimited support agents with custom roles. Manage the User List & Agents Management panel with advanced filters. Track user activity within User List & Agents Management views. Sync data directly from Firebase in real time. ⚙️ Support System Settings Central panel for all system-wide configurations. Enable/disable chat, choose layout, and set agent permissions. Customize branding and layout under Support System Settings. Securely store Firebase credentials and keys. Support System Settings panel includes fallback error handling. Each of these core modules—Backend Chat Management, User List & Agents Management, and Support System Settings—is integrated with Firebase and WordPress for a seamless user and admin experience. 👁️ View Tutorial | 👩🏼‍💻 Get ORG Support How to Use After activating the plugin: Navigate to your Admin Dashboard > Firebase Support & Chat Management > Settings to configure Firebase and enable chat. Customize Backend Chat Management, set up the User List & Agents Management, and fine-tune the Support System Settings for optimal performance. Privacy & Security All chat data stored locally in your WordPress database – no third-party data storage GDPR compliant with built-in data export, anonymization, and retention controls No data sent to any external server except your Firebase account Session security and XSS protection built-in

IKOL Business plugin With this IKOL plugin you get a quick access to a fully functional, yet simple, AI assistant, chat and contact form for your website. You can manage all your chats and contact queries from our web or a mobile apps. It is probably the easiest plugin to set up, so no worries. How to set up chat with IKOL Business plugin Easy, it takes 3-5 minutes, just follow these steps carefully: Go to IKOL web app. If you have an account, login, if you don’t set up an account. In the main menu on the left find the chat icon, hover over it and choose Settings. Click on Embedding chat > Embed with WordPress plugin Copy your customer code Now go to wordpress dashboard of your website Download IKOL Business plugin and launch it IKOL Business plugin will show up in your main wordpress menu on the left. Click on it. Paste your customer code, turn chat on and save Go back to IKOL web app and in the main menu click on Website > Contact Enable chat and choose when your chat is to be active (days and hours). As you can see there are other settings here as well. Remember to click Publish at the bottom. That’s it! Go to your website and see the chat icon in the lower right corner of the screen. Requirements The WordPress IKOL Business plugin is free, but you need to have IKOL account. You can setup an account here. Read more about IKOL Business on our website. Third-party services This plugin relies on third-party services, provided by IKOL Business. Virtually all features of this plugin require IKOL Business as a third-party service and are not implemented inside this plugin. The features include: – IKOL chat widget – IKOL contact form – IKOL services list and booking form When you activate any of the mentioned features on your WordPress site, this plugin embeds JS code from IKOL servers (cdn.ikol.com/res.stikol.com domains). This code enables desired functionality through iframes on your WordPress site. You can easily customize these widgets through the IKOL Business web or mobile app. Please refer to support page for more information. Understanding Rules and Privacy For your peace of mind, it’s good to know how IKOL handles your information and the rules they follow. You can find all the details in these documents: – Terms and conditions – Privacy policy Get in Touch If you have any questions, need help, or just want to say hello, reach out to us at support page. We’re here to assist you!