Side-by-side comparison · 24 data points
| Instant Customer Feedback | Google Reviews | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated |
| Metric | Instant Customer Feedback | Google Reviews |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 308 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 4 | 4 |
| Languages | 1 supported | 21 supported |
Instant Customer Feedback and Google Reviews are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Instant Customer Feedback at Free plan available, Google Reviews at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Google Reviews has the larger user base (308 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Instant Customer Feedback's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Wix App Market listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Instant Customer Feedback audit • Google Reviews audit
| — |
| Keyword | Instant Customer Feedback | Google Reviews |
|---|---|---|
| customer reviews | #46 | #5 |
| feedback | #15 | #36 |
Both Instant Customer Feedback and Google Reviews offer paid plans only. Instant Customer Feedback starts at Free plan available; Google Reviews starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Instant Customer Feedback (5.0★, 1 reviews) and Google Reviews (4.9★, 308 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Instant Customer Feedback fits better if you prioritize rating consistency; Google Reviews is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Wix App Market marketplace. Google Reviews has more onboarding documentation maturity (308 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Instant Customer Feedback typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Google Reviews aligns more with early-stage and growth-mode stores (308 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Instant Customer Feedback and Google Reviews both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Instant Customer Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
