Side-by-side comparison · 24 data points
| Instant Customer Feedback | Facebook Reviews | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Instant Customer Feedback | Facebook Reviews |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 1 | ★ 6 |
| Free plan | ★ Yes | — |
| Pricing | Free plan available | Paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 4 | 4 |
| Languages | 1 supported | 1 supported |
Based on the data on this page, Instant Customer Feedback is the stronger choice for most Wix App Market merchants — 5.0★ vs Facebook Reviews's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Instant Customer Feedback offers a free tier (Free plan available) while Facebook Reviews starts at Paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Instant Customer Feedback; mid-market and enterprise merchants with specific feature requirements should evaluate both — Facebook Reviews's 6-review base may include the workflow context that matches your specific use case better than Instant Customer Feedback's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Wix App Market listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Instant Customer Feedback audit • Facebook Reviews audit
| Keyword | Instant Customer Feedback | Facebook Reviews |
|---|---|---|
| feedback | #15 | #10 |
| nps user feedback | #1 | #28 |
| user feedback surveys | #4 | #31 |
| customers items fees | #8 | #44 |
| customer reviews | #48 | #28 |
Instant Customer Feedback is the cheaper option — it offers a free plan (Free plan available). Facebook Reviews starts at Paid. Both publish their pricing on the Wix App Market marketplace; AppRanks mirrors what's listed on each refresh cycle.
Instant Customer Feedback has the higher average rating (5.0★ from 1 reviews) compared to Facebook Reviews (4.6★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Instant Customer Feedback fits better if you prioritize rating consistency; Facebook Reviews is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Wix App Market marketplace. Facebook Reviews has more onboarding documentation maturity (6 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Instant Customer Feedback typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Facebook Reviews aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Instant Customer Feedback and Facebook Reviews both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Instant Customer Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
