Atlassian Assist vs Slack for Gmail™ — Slack

Slack for Gmail™ vs Atlassian Assist

Name: Atlassian Assist
Availability: OnlineOnly

Side-by-side comparison · 24 data points

Slack for Gmail™

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1. Listing metadata

Field-level data

	Atlassian Assist	Slack for Gmail™
Tagline	“Ticketing, powered by your conversations.”41 chars	“Keep conversations moving forward by bringing context from an email into a Slack channel or direct message with the Slack for Gmail™ Add-On available in the G Suite Marketplace. You can choose to add a message and include attachments along with the email as well.”263 chars
Description	1756 / 10000 chars18% used	1883 / 10000 chars19% used
Screenshots	3 images	3 images
Languages
Platforms	Slack	Slack
Developer
Listed	—	—
Last updated	—	—

2. Categories & rankings

Feature comparison between Atlassian Assist and Slack for Gmail™
Metric	Atlassian Assist	Slack for Gmail™
Free plan	Yes	Yes
Pricing	Free and paid plans available	Free

4. App details

Long-form description · keyword frequency

Atlassian Assist

Ticketing, powered by your conversations. Atlassian Assist provides a full two-way help desk from Slack to Jira Service Management Cloud. Raise requests and assign, route, prioritize, and report on them – all without ever leaving your conversations. By meeting your team where they already work, Assist makes getting help as easy as asking for it, and saves both agents and requesters time. • Create: Turn any message into a trackable request using emoji reactions or slash commands. No more context-switching or manually capturing requests. • Automate: Leverage emoji shortcuts and automations to route tickets using Assist and Jira Service Management Cloud’s powerful workflow engine. • Categorize: Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth. • Report: Make work visible with powerful metrics on volume, resolution times, SLAs and more. Recognize your team’s efforts and quantify resource needs. • Resolve: Allow agents to visualize, filter, sort, and resolve open issues directly in Slack Assist is built for any organization that gets work done in Slack, whether you’re in IT, HR, sales ops, customer success, DevOps, facilities, or any service team. It’s used every day by operations teams to increase productivity and bring order to request management chaos. Note: A Jira Service Management Cloud subscription is required to use this app. Disclaimer: Atlassian Assist uses a Large Language Model (LLM) to generate summaries and suggested actions. LLMs have the potential to produce inaccurate data. Atlassian Assist takes steps to ensure responses are accurate, complete, and relevant to you and your team, but we are unable to guarantee accuracy in all circumstances.

Top keywords

assist6×2.25%
management5×1.87%
service5×1.87%
jira4×1.50%
jira service4×1.50%
jira service management4×1.50%
service management4×1.50%
team4×1.50%
atlassian3×1.12%
atlassian assist3×1.12%
cloud3×1.12%
management cloud3×1.12%

Slack for Gmail™

Keep conversations moving forward by bringing context from an email into a Slack channel or direct message with the Slack for Gmail™ Add-On available in the G Suite Marketplace. You can choose to add a message and include attachments along with the email as well. When to send email into Slack: • Email chain getting too noisy? Send it into Slack where you can discuss quickly and move forward. • Have an idea you want to share with your team? Send it along to a relevant channel with a note about your insights. • Need to coordinate a response to a customer question? Flag your teammates in Slack and use the email content to set context. How the Add-On works: • Start by installing the Slack for Gmail™ Add-On from the G Suite Marketplace • Open any email and click on the Slack icon in the right-hand side of your inbox • Choose the channel or person you’d like to forward the email to inside of Slack • Add a message and include attachments if you’d like • Voilà! The email is forwarded into Slack where anyone in the channel or direct message you shared it to can see the email content and open attachments. Please note that the following limits apply to emails shared via this app: • The combined headers and body of an email cannot be larger than 1MB. • When combined with attachments, an email cannot be larger than 30 MB. • There is a maximum of 20 attachments per email.More ways to use Gmail in SlackAutomate with Workflow BuilderWorkflow Builder&ast; lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like Gmail to workflows to manage work and processes from Slack, and use templates to get started quickly.&emsp13;Learn more about automations Templates available for Gmail: New Gmail messageFill out a form in Slack to send a Gmail message &ast;Workflow Builder is only available on paid subscriptions

Top keywords

email12×3.70%
slack11×3.40%
gmail7×2.16%
attachments5×1.54%
message5×1.54%

Frequently asked

Common questions about this comparison

Is Atlassian Assist or Slack for Gmail™ cheaper?

Both Atlassian Assist and Slack for Gmail™ offer paid plans only. Atlassian Assist starts at Free and paid plans available; Slack for Gmail™ starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose Atlassian Assist or Slack for Gmail™?

AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.

Which is faster to set up, Atlassian Assist or Slack for Gmail™?

Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Slack Marketplace teams?

Atlassian Assist typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Slack for Gmail™ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Atlassian Assist and Slack for Gmail™?

Migration support varies by app and category. Atlassian Assist and Slack for Gmail™ both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Slack for Gmail™" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Slack for Gmail™ vs Atlassian Assist

Slack for Gmail™

1. Listing metadata

2. Categories & rankings

Atlassian Assist

At a glance

AppRanks verdict

3. Activity in the last 90 days

Atlassian Assist · 1 changes

Slack for Gmail™ · 2 changes

4. App details

Frequently asked

Is Atlassian Assist or Slack for Gmail™ cheaper?

Should I choose Atlassian Assist or Slack for Gmail™?

Which is faster to set up, Atlassian Assist or Slack for Gmail™?

Which works better for small vs large Slack Marketplace teams?

Can I migrate data between Atlassian Assist and Slack for Gmail™?

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