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1. Listing metadata
Field-level data| Pylon | AppFollow | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Pylon | AppFollow | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
| Metric | Pylon | AppFollow: Review & Updates Monitor |
|---|---|---|
| Free plan | Yes | Yes |
| Pricing | Paid with free trial | Free and paid plans available |
Pricing entry tiers: Pylon at Paid with free trial, AppFollow: Review & Updates Monitor at Free and paid plans available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Slack Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Pylon audit • AppFollow: Review & Updates Monitor audit
Both Pylon and AppFollow: Review & Updates Monitor offer paid plans only. Pylon starts at Paid with free trial; AppFollow: Review & Updates Monitor starts at Free and paid plans available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.
Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.
Pylon typically suits early-stage and growth-mode teams based on its published review base (0 reviews). AppFollow: Review & Updates Monitor typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Pylon and AppFollow: Review & Updates Monitor both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AppFollow: Review & Updates Monitor" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.