PagerDuty vs Grafana Cloud

The Grafana Cloud app for Slack connects your observability stack to Slack. Respond to alerts, manage incidents, ask questions about your systems, and view dashboards, all without leaving Slack. What you can do Ask Grafana Assistant questions Mention @Grafana to ask natural-language questions. Find dashboards, check active alerts, investigate error rates, review recent changes, or look up on-call schedules. Manage alerts and on-call Receive alert notifications in Slack channels, escalate issues, and get notified about on-call shift changes. Respond to incidents Declare incidents, assign roles, and coordinate response efforts using /grafana commands or interactive modals. IRM automatically creates dedicated Slack channels for each incident to keep context in one place. View dashboards and panels inline Paste a Grafana dashboard or panel link, and Slack displays a rich preview with rendered metrics. Your team can see what's happening without switching tabs. Get started 1. In Grafana Cloud, go to Alerts & IRM > IRM > Integrations > Apps > Slack and click Install integration. 2. Follow the prompts to connect your Slack workspace. 3. Link your Slack account to Grafana Cloud by typing setup in a DM with @Grafana. For detailed setup instructions, permissions, and configuration options, refer to the Grafana Cloud for Slack documentation. Support Need help? Contact [email protected] or visit our documentation Disclaimer: Grafana uses generative AI to respond to user questions and inquiries in Slack; responses may be inaccurate or incomplete and should be reviewed before reliance.

Announcing New Changes to our Slack Experience! - Slash Commands - New commands that make working with PagerDuty Incident Management faster - Card Redesign - Updated Emojis and a better hierarchy of information to provide more clarity about incidents - Thread Replies - Meant to reduce noise and alleviate clutter in the Slack surface Summary The PagerDuty platform for incident management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 30,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the bi-directional Slack integration, users can collaborate seamlessly while managing PagerDuty incidents end-to-end, directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack into their incident management workflows. Within dedicated incident Slack channels, PagerDuty users can leverage built-in generative AI and agentic features to further enhance productivity and collaboration: - PagerDuty Advance AI Assistant surfaces actionable insights and key context before, during, and after incidents by leveraging data from PagerDuty and Slack, generates status updates, and calls specialized AI agents to help teams resolve critical work efficiently. - PagerDuty AI Agents assist teams and handle work autonomously at every step of the incident lifecycle - SRE Agent: Detects, triages, and diagnoses incidents and automates approved remediation steps. Uses memory of past incidents and user interactions to learn and improve future responses. - Scribe Agent: Automatically captures incident meetings and chat history, and makes it available for use in status update drafts and post-incident reviews. - Shift Agent: Automatically detects conflicts between planned time-off and on-call shifts, recommends available replacements, and facilitates overrides via DM. - Insights Agent: Provides proactive and on-demand recommendations based on PagerDuty incidents, teams and services analytics. Users can take action on recommendations with just a few clicks. Please read our PagerDuty Guidelines for the Safe and Secure Use of Generative AI. Please make sure the answers are accurate and appropriate before using them.More ways to use PagerDuty in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for PagerDuty: New PagerDuty incident from emoji reactionEmoji react to alert notifications in Slack to create PagerDuty incidents *Workflow Builder is only available on paid subscriptions