PagerDuty vs Workbot EU

Workbot is a bot platform by Workato that you can use to configure your workflows, ChatOps, and send custom, actionable notifications - without having to write a single line of code! Workbot EU is a dedicated application for customers in Workato's European datacenter. Apps include: Workday, Salesforce, Servicenow, Netsuite, Jira, Okta and 1000+ more! For more info, visit https://www.workato.com/workbot-slack What Workbot can do 1. Orchestrate approval workflows Execute approval workflows within Slack so you don't have to waste time hopping across multiple apps. Only people with the proper app privileges can act upon them, or pull up past request info. Some example approval workflows include deal approvals, IT requisition, order fulfillment, vacation or even expense requests. 2. Automate ChatOps Workbot helps you connect people, bots and tools in an automated and transparent workflow. Some examples include automated ITOps follow-up, getting smart, actionable alerts from DevOps, or managing security operations using Okta from Slack. 3. Connected Support Work with Support, CRM and Dev systems right from Slack for reduced time to resolution, response time and improved customer experience. Examples: Create, list, show, escalate tickets, automatically creating a channel to discuss and resolve issues. 4. Connected Sales and Marketing Get personalized messages on your sales progress, quickly pull up info such as leads, opportunities, accounts, cases and more from your CRM and reduce context switching. Examples: Get only relevant info such as new, important leads assigned to you, new tasks, weekly notification of open cases/ opportunities closing this week, unfurling URLs. 5. Customize Workbot to work with your business processes All Workbot commands are powered by the Workato platform via recipes. Customize recipes to suit your specific app customizations, or create your own workflows and commands to work with your business needs. The possibilities are endless! To get started, install the bot and connect your apps. More at: https://www.workato.com/workbot-slack

Announcing New Changes to our Slack Experience! - Slash Commands - New commands that make working with PagerDuty Incident Management faster - Card Redesign - Updated Emojis and a better hierarchy of information to provide more clarity about incidents - Thread Replies - Meant to reduce noise and alleviate clutter in the Slack surface Summary The PagerDuty platform for incident management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 30,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the bi-directional Slack integration, users can collaborate seamlessly while managing PagerDuty incidents end-to-end, directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack into their incident management workflows. Within dedicated incident Slack channels, PagerDuty users can leverage built-in generative AI and agentic features to further enhance productivity and collaboration: - PagerDuty Advance AI Assistant surfaces actionable insights and key context before, during, and after incidents by leveraging data from PagerDuty and Slack, generates status updates, and calls specialized AI agents to help teams resolve critical work efficiently. - PagerDuty AI Agents assist teams and handle work autonomously at every step of the incident lifecycle - SRE Agent: Detects, triages, and diagnoses incidents and automates approved remediation steps. Uses memory of past incidents and user interactions to learn and improve future responses. - Scribe Agent: Automatically captures incident meetings and chat history, and makes it available for use in status update drafts and post-incident reviews. - Shift Agent: Automatically detects conflicts between planned time-off and on-call shifts, recommends available replacements, and facilitates overrides via DM. - Insights Agent: Provides proactive and on-demand recommendations based on PagerDuty incidents, teams and services analytics. Users can take action on recommendations with just a few clicks. Please read our PagerDuty Guidelines for the Safe and Secure Use of Generative AI. Please make sure the answers are accurate and appropriate before using them.More ways to use PagerDuty in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for PagerDuty: New PagerDuty incident from emoji reactionEmoji react to alert notifications in Slack to create PagerDuty incidents *Workflow Builder is only available on paid subscriptions