Wrangle vs Slack for Gmail™

A modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Slack has chosen Wrangle as an Essential App, a top AI-powered productivity partner, and has featured Wrangle as a Top App multiple times. Conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Make it easy for users to start tickets in Slack Wrangle makes filing a ticket as easy as sending a message in Slack. No training, no context switching — provide service from any Slack channel, DM, or thread. - Turn any message into a ticket automatically or by emoji - Enhance transparency by showing users the status of their ticket - Get context with intake forms Make sure no tickets slip through the cracks Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work. - Easily see what is open and what needs to be worked on - Keep response times on target with reminders and SLAs - Keep up with trends with custom tags Show your team’s hard work with detailed analytics Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data. - Comprehensive reporting with unified web dashboards - Agent-level insights - Customer satisfaction surveys to know how you are performing Handle more customers per agent Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows. - Save your agents time with canned replies and message automations - Two-way web to Slack chat sync to handle multiple tickets fast - Create and route tickets automatically Automated approvals and business workflows Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. Colleagues can start any workflow you’ve designed in Slack, such as access requests, vendor reviews, onboarding new team members, contract reviews, and more. - No-code workflow builder - Conditional logic to route work - Custom forms, reminders, and due dates Integrate Wrangle with all your favorite tools Wrangle integrates with Zapier, allowing you to integrate your Wrangle tickets seamlessly with the rest of your tech stack. Wrangle’s AI features are opt-in. Please note that AI generated content may contain inaccuracies. Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.

Keep conversations moving forward by bringing context from an email into a Slack channel or direct message with the Slack for Gmail™ Add-On available in the G Suite Marketplace. You can choose to add a message and include attachments along with the email as well. When to send email into Slack: • Email chain getting too noisy? Send it into Slack where you can discuss quickly and move forward. • Have an idea you want to share with your team? Send it along to a relevant channel with a note about your insights. • Need to coordinate a response to a customer question? Flag your teammates in Slack and use the email content to set context. How the Add-On works: • Start by installing the Slack for Gmail™ Add-On from the G Suite Marketplace • Open any email and click on the Slack icon in the right-hand side of your inbox • Choose the channel or person you’d like to forward the email to inside of Slack • Add a message and include attachments if you’d like • Voilà! The email is forwarded into Slack where anyone in the channel or direct message you shared it to can see the email content and open attachments. Please note that the following limits apply to emails shared via this app: • The combined headers and body of an email cannot be larger than 1MB. • When combined with attachments, an email cannot be larger than 30 MB. • There is a maximum of 20 attachments per email.More ways to use Gmail in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like Gmail to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for Gmail: New Gmail messageFill out a form in Slack to send a Gmail message *Workflow Builder is only available on paid subscriptions