Wrangle vs twine

A modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Slack has chosen Wrangle as an Essential App, a top AI-powered productivity partner, and has featured Wrangle as a Top App multiple times. Conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Make it easy for users to start tickets in Slack Wrangle makes filing a ticket as easy as sending a message in Slack. No training, no context switching — provide service from any Slack channel, DM, or thread. - Turn any message into a ticket automatically or by emoji - Enhance transparency by showing users the status of their ticket - Get context with intake forms Make sure no tickets slip through the cracks Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work. - Easily see what is open and what needs to be worked on - Keep response times on target with reminders and SLAs - Keep up with trends with custom tags Show your team’s hard work with detailed analytics Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data. - Comprehensive reporting with unified web dashboards - Agent-level insights - Customer satisfaction surveys to know how you are performing Handle more customers per agent Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows. - Save your agents time with canned replies and message automations - Two-way web to Slack chat sync to handle multiple tickets fast - Create and route tickets automatically Automated approvals and business workflows Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. Colleagues can start any workflow you’ve designed in Slack, such as access requests, vendor reviews, onboarding new team members, contract reviews, and more. - No-code workflow builder - Conditional logic to route work - Custom forms, reminders, and due dates Integrate Wrangle with all your favorite tools Wrangle integrates with Zapier, allowing you to integrate your Wrangle tickets seamlessly with the rest of your tech stack. Wrangle’s AI features are opt-in. Please note that AI generated content may contain inaccuracies. Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.

Consider twine your new, virtual water cooler (circa 2022!). Connect your remote team for instant, real-time video conversations that promote engagement and camaraderie. Let’s get people talking! twine is the easiest and fastest way to create moments of live connection for your team. twine allows anyone to instantly spin up a room within a Slack channel, invite colleagues to join a 45-minute twine session, and guests are placed into a series of 5-minute video conversations. We’ve included our most popular icebreaker questions to make it simple and easy to set up a twine. Everything is set up for you, so you just share the link and then enjoy catching up with your team! It’s completely choreographed and a twine only happens when you decide it will happen. • No annoying notifications • No random calendar invites • No added responsibility put on teammates to schedule meetings on their own How It Works: Connect Your Team in 3 Easy Steps: A host within your team sets up a twine room by using /twine in Slack: everything from room name, room time, conversation duration & ice breakers are set for you. (Uh, that was easy!) twine link is sent to the channel: A twine link is sent to the channel inviting your teammates to join the twine and all they have to do is click to join. (No bots, no calendar invites, no hassle, just click the link) Team members are guided through conversations: Once a team member joins, they are automatically rotated through a series of 5-minute conversations with other colleagues. They can stay for 1 or up to 9 conversations. Why do people love twine? twine will only send a notification to the channel when you initiate the room - no more annoying bots or reminders! Create authentic, meaningful human connection with real-time video calls It’s Free! NO credit card required to install and use twine in Slack twine is so simple to set up, you can have your team connecting in less than 5 minutes from when you install the app. Post-twine, we generate a handy summary that shows you how many people participated, how many conversations happened, and how many average conversations occurred. Boom! Instant impact! Need help? Reach us at [email protected] and we'll be there for you