Officely - Desk Booking vs Wrangle

The only desk booking tool that 100% lives in Slack. Officely allows your team to see who will be in the office, book in alongside them, reserve a car parking space and book a meeting room, directly in Slack. No extra apps or logins to juggle, ensuring adoption. About Officely’s Features: Super Easy Desk Booking Need a desk? A meeting room? A parking spot? Lunch? Even your dog’s spot? You can book it all right from Slack. No downloads. No logins. Increase Office Attendance Who wants to rock up to an empty office? Officely shows who’s in, so your team knows exactly when to come in for some face-to-face time. Instant office vibes. Improve Team Collaboration Wondering where everyone’s working? With Officely, you can see if your team is in the office, WFH, at a client’s office, or soaking up the sun on vacay. No need to play detective. Smart Office Day Suggestions Sick of commuting just to spend the day on Zoom? Officely tells your team the best days to come in so they can actually get stuff done. No more commuting regrets. Cut Office Expenses Why pay for empty desks? Officely gives you the numbers on who’s in and when, so you can cut those unnecessary office costs without a second thought. Meeting Room and Car Parking Bookings Make sure meeting rooms and car parks aren't double booked or go unused. Officely makes it a breeze to reserve meeting rooms and parking spaces, all from Slack. All inside Slack Unlike other desk booking tools, Officely lives right in Slack. No extra apps or logins to remember, just higher adoption and a happy team. What our customers say about us: “Keeping everything in Slack means people actually use and engage with Officely. That’s a huge obstacle for a lot of other tools.” - Maria, Workplace Operations Lead at Adaptavist Need more information? Check out our website or send us a message at [email protected]. *Officely is not currently available to customers on Slack's enterprise grid.

A modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Slack has chosen Wrangle as an Essential App, a top AI-powered productivity partner, and has featured Wrangle as a Top App multiple times. Conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Make it easy for users to start tickets in Slack Wrangle makes filing a ticket as easy as sending a message in Slack. No training, no context switching — provide service from any Slack channel, DM, or thread. - Turn any message into a ticket automatically or by emoji - Enhance transparency by showing users the status of their ticket - Get context with intake forms Make sure no tickets slip through the cracks Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work. - Easily see what is open and what needs to be worked on - Keep response times on target with reminders and SLAs - Keep up with trends with custom tags Show your team’s hard work with detailed analytics Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data. - Comprehensive reporting with unified web dashboards - Agent-level insights - Customer satisfaction surveys to know how you are performing Handle more customers per agent Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows. - Save your agents time with canned replies and message automations - Two-way web to Slack chat sync to handle multiple tickets fast - Create and route tickets automatically Automated approvals and business workflows Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. Colleagues can start any workflow you’ve designed in Slack, such as access requests, vendor reviews, onboarding new team members, contract reviews, and more. - No-code workflow builder - Conditional logic to route work - Custom forms, reminders, and due dates Integrate Wrangle with all your favorite tools Wrangle integrates with Zapier, allowing you to integrate your Wrangle tickets seamlessly with the rest of your tech stack. Wrangle’s AI features are opt-in. Please note that AI generated content may contain inaccuracies. Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.