Side-by-side comparison · 24 data points
Don't wait days or weeks to address negative customer satisfaction ratings.
| Intercom by Supportman | New Relic - EU | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | — |
| Languages | ||
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
New Relic's cloud-based platform gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So you can find and fix problems faster, build high-performing DevOps teams, and deliver delightful experiences for your customers.
| Metric | Intercom by Supportman | New Relic - EU |
|---|---|---|
| Free plan | Yes | Yes |
| Pricing | Paid with free trial | Free |
Pricing entry tiers: Intercom by Supportman at Paid with free trial, New Relic - EU at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Slack Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Intercom by Supportman audit • New Relic - EU audit
Both Intercom by Supportman and New Relic - EU offer paid plans only. Intercom by Supportman starts at Paid with free trial; New Relic - EU starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.
Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.
Intercom by Supportman typically suits early-stage and growth-mode teams based on its published review base (0 reviews). New Relic - EU typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Intercom by Supportman and New Relic - EU both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from New Relic - EU" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
