Side-by-side comparison · 24 data points
Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
| Ingrid ‑ Returns and Exchanges | 8returns Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Specialist returns platform with exchanges, store credit, refunds, label generation & analytics
| Metric | Ingrid ‑ Returns and Exchanges | 8returns Returns & Exchanges |
|---|---|---|
| Rating | 2.0 ★ | ★ 5.0 ★ |
| Total reviews | 4 | ★ 34 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2022 | Oct 2022 |
Based on the data on this page, 8returns Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 5.0★ vs Ingrid ‑ Returns and Exchanges's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Ingrid ‑ Returns and Exchanges at Free to install, 8returns Returns & Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to 8returns Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ingrid ‑ Returns and Exchanges's 4-review base may include the workflow context that matches your specific use case better than 8returns Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ingrid ‑ Returns and Exchanges audit • 8returns Returns & Exchanges audit
| Keyword | Ingrid ‑ Returns and Exchanges | 8returns Returns & Exchanges |
|---|---|---|
| returns and exchanges management | Not ranked | #12 |
| returns exchanges | Not ranked | #18 |
| returns and exchanges | Not ranked | #24 |
No tracked changes.
Both Ingrid ‑ Returns and Exchanges and 8returns Returns & Exchanges offer paid plans only. Ingrid ‑ Returns and Exchanges starts at Free to install; 8returns Returns & Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
8returns Returns & Exchanges has the higher average rating (5.0★ from 34 reviews) compared to Ingrid ‑ Returns and Exchanges (2.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
8returns Returns & Exchanges holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. 8returns Returns & Exchanges has the deeper published review base (34 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Ingrid ‑ Returns and Exchanges typically suits early-stage and growth-mode teams based on its published review base (4 reviews). 8returns Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (34 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ingrid ‑ Returns and Exchanges and 8returns Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ingrid ‑ Returns and Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
