Side-by-side comparison · 24 data points
Swap runs domestic and international returns, exchanges, and store credit. Refunds become revenue.
| Swap Returns & Exchanges | Ingrid ‑ Returns and Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
| Metric | Swap Returns & Exchanges | Ingrid ‑ Returns and Exchanges |
|---|---|---|
| Rating | ★ 5.0 ★ | 2.0 ★ |
| Total reviews | ★ 29 | 4 |
| Free plan | — | ★ Yes |
| Pricing | $350/month | ★ Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2024 | Jul 2022 |
Based on the data on this page, Swap Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 5.0★ vs Ingrid ‑ Returns and Exchanges's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Ingrid ‑ Returns and Exchanges offers a free tier (Free to install) while Swap Returns & Exchanges starts at $350/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Swap Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ingrid ‑ Returns and Exchanges's 4-review base may include the workflow context that matches your specific use case better than Swap Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Swap Returns & Exchanges audit • Ingrid ‑ Returns and Exchanges audit
| Keyword | Swap Returns & Exchanges | Ingrid ‑ Returns and Exchanges |
|---|---|---|
| returns exchanges | #10 | Not ranked |
| returns and exchanges management | #12 | Not ranked |
| returns and exchanges | #24 | Not ranked |
No tracked changes.
Ingrid ‑ Returns and Exchanges is the cheaper option — it offers a free plan (Free to install). Swap Returns & Exchanges starts at $350/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Swap Returns & Exchanges has the higher average rating (5.0★ from 29 reviews) compared to Ingrid ‑ Returns and Exchanges (2.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Swap Returns & Exchanges holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Swap Returns & Exchanges has the deeper published review base (29 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Swap Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (29 reviews). Ingrid ‑ Returns and Exchanges typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Swap Returns & Exchanges and Ingrid ‑ Returns and Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ingrid ‑ Returns and Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
