Side-by-side comparison · 24 data points
Convert more shoppers with visual product reviews, superpowered by AI
| Loox ‑ Product Reviews App | SM Post Purchase Survey & NPS | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Post purchase survey and NPS to gather product insights and customer feedback with ease
| Metric | Loox ‑ Product Reviews App | SM Post Purchase Survey & NPS |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 8.3k | 5 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 3 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Featured placements | 5 | — |
| Review velocity (30d) | 249 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2015 | Jul 2023 |
Loox ‑ Product Reviews App and SM Post Purchase Survey & NPS are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Loox ‑ Product Reviews App at Free plan available, SM Post Purchase Survey & NPS at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Loox ‑ Product Reviews App has the larger user base (8,257 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SM Post Purchase Survey & NPS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Loox ‑ Product Reviews App audit • SM Post Purchase Survey & NPS audit
| Keyword | Loox ‑ Product Reviews App | SM Post Purchase Survey & NPS |
|---|---|---|
| product feedback | #104 | #36 |
Not featured in any section recently.
No tracked changes.
| Signal | Loox ‑ Product Reviews App | SM Post Purchase Survey & NPS |
|---|---|---|
| Average rating | 4.9 ★ (8.3k) | 5.0 ★ (5) |
| Rating distribution | 595% 43% 31% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +39 | — |
| Reviews · last 30 days | +249 | — |
| Reviews · last 90 days | +983 | — |
Both Loox ‑ Product Reviews App and SM Post Purchase Survey & NPS offer paid plans only. Loox ‑ Product Reviews App starts at Free plan available; SM Post Purchase Survey & NPS starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Loox ‑ Product Reviews App (4.9★, 8,257 reviews) and SM Post Purchase Survey & NPS (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Loox ‑ Product Reviews App fits better if you prioritize broader integrations; SM Post Purchase Survey & NPS is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Loox ‑ Product Reviews App has more onboarding documentation maturity (8,257 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Loox ‑ Product Reviews App typically suits established stores with steady traffic based on its review-base composition (8,257 reviews). SM Post Purchase Survey & NPS aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
connected with klaviyo. Great. Use it on 3 stores
Great
Great app and even better support! I had an issue with the Reviews Widget not showing on my store because my custom domain wasn't recognized in the backend. Liz from the support team was quick, professional, and resolved it within minutes by resyncing my widget cache. Really appreciate the fast and effective help — hig
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Migration support varies by app and category. Loox ‑ Product Reviews App and SM Post Purchase Survey & NPS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SM Post Purchase Survey & NPS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
