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1. Listing metadata
Field-level data| Spur | Hextom | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Spur | Hextom | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Spur: AI Chat & Helpdesk | Hextom: WhatsApp, SMS & Push |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 117 | ★ 293 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2022 | Sep 2018 |
Spur: AI Chat & Helpdesk edges out Hextom: WhatsApp, SMS & Push on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Spur: AI Chat & Helpdesk at Free plan available, Hextom: WhatsApp, SMS & Push at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Hextom: WhatsApp, SMS & Push has the larger user base (293 reviews vs 117), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Spur: AI Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Hextom: WhatsApp, SMS & Push's 293-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Spur: AI Chat & Helpdesk audit • Hextom: WhatsApp, SMS & Push audit
| Keyword | Spur | Hextom |
|---|---|---|
| recover abandoned | #16 | #7 |
| recover abandoned carts | #24 | #5 |
| abandoned cart | #24 | #23 |
| instagram chat | #55 | #183 |
| whatsapp chat | #42 | #203 |
No tracked changes.
Both Spur: AI Chat & Helpdesk and Hextom: WhatsApp, SMS & Push offer paid plans only. Spur: AI Chat & Helpdesk starts at Free plan available; Hextom: WhatsApp, SMS & Push starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Spur: AI Chat & Helpdesk has the higher average rating (5.0★ from 117 reviews) compared to Hextom: WhatsApp, SMS & Push (4.7★ from 293 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Spur: AI Chat & Helpdesk holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Hextom: WhatsApp, SMS & Push has the deeper published review base (293 vs 117), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (117 reviews). Hextom: WhatsApp, SMS & Push typically suits early-stage and growth-mode teams based on its published review base (293 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Spur: AI Chat & Helpdesk and Hextom: WhatsApp, SMS & Push both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Spur: AI Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
