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1. Listing metadata
Field-level data| Kanal | Live Chat & AI Chatbots | |
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| Kanal | Live Chat & AI Chatbots | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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AI ecommerce chatbot: Use in all sales stages . Shipping tracking, ect. Boost conversions!
| Metric | Kanal: WhatsApp Marketing & AI | Live Chat & AI Chatbots |
|---|---|---|
| Rating | ★ 5.0 ★ | 2.6 ★ |
| Total reviews | ★ 96 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Languages | 7 supported | 1 supported |
| Listed since | Sep 2024 | Apr 2022 |
Based on the data on this page, Kanal: WhatsApp Marketing & AI is the stronger choice for most Shopify App Store merchants — 5.0★ vs Live Chat & AI Chatbots's 2.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Kanal: WhatsApp Marketing & AI at Free plan available, Live Chat & AI Chatbots at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Kanal: WhatsApp Marketing & AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Live Chat & AI Chatbots's 4-review base may include the workflow context that matches your specific use case better than Kanal: WhatsApp Marketing & AI's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kanal: WhatsApp Marketing & AI audit • Live Chat & AI Chatbots audit
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| Keyword | Kanal | Live Chat & AI Chatbots |
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| ai chatbot | #80 | #60 |
| chat channels | #39 | #122 |
| ai live chat | #95 | #66 |
| chat | #30 | #134 |
| chatbot | #93 | #73 |
Both Kanal: WhatsApp Marketing & AI and Live Chat & AI Chatbots offer paid plans only. Kanal: WhatsApp Marketing & AI starts at Free plan available; Live Chat & AI Chatbots starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kanal: WhatsApp Marketing & AI has the higher average rating (5.0★ from 96 reviews) compared to Live Chat & AI Chatbots (2.6★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Kanal: WhatsApp Marketing & AI holds the higher average rating (5.0★ vs 2.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Kanal: WhatsApp Marketing & AI has the deeper published review base (96 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kanal: WhatsApp Marketing & AI typically suits early-stage and growth-mode teams based on its published review base (96 reviews). Live Chat & AI Chatbots typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kanal: WhatsApp Marketing & AI and Live Chat & AI Chatbots both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Live Chat & AI Chatbots" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
