Side-by-side comparison · 24 data points
Convert more shoppers with visual product reviews, superpowered by AI
| Loox ‑ Product Reviews App | Shopify Knowledge Base | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
View and customize the FAQs that AI shopping agents use to answer questions about your store.
| Metric | Loox ‑ Product Reviews App | Shopify Knowledge Base |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.5 ★ |
| Total reviews | ★ 9.5k | 27 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | ★ 5 | 2 |
| Review velocity (30d) | 447 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2015 | May 2025 |
Based on the data on this page, Loox ‑ Product Reviews App is the stronger choice for most Shopify App Store merchants — 4.9★ vs Shopify Knowledge Base's 3.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Loox ‑ Product Reviews App at Free plan available, Shopify Knowledge Base at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Loox ‑ Product Reviews App has the larger user base (9,526 reviews vs 27), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shopify Knowledge Base's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Loox ‑ Product Reviews App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Knowledge Base's 27-review base may include the workflow context that matches your specific use case better than Loox ‑ Product Reviews App's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Loox ‑ Product Reviews App audit • Shopify Knowledge Base audit
| Keyword | Loox ‑ Product Reviews App | Shopify Knowledge Base |
|---|---|---|
| ai faq bot | #80 | #145 |
| shop | #81 | #151 |
| agent ai | #80 | #177 |
| whatsapp ai agent | #121 | #236 |
| Signal | Loox ‑ Product Reviews App | Shopify Knowledge Base |
|---|---|---|
| Average rating | 4.9 ★ (9.5k) | 3.5 ★ (27) |
| Rating distribution | 594% 44% 31% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +58 | — |
| Reviews · last 30 days | +447 | — |
| Reviews · last 90 days | +1.1k | — |
Both Loox ‑ Product Reviews App and Shopify Knowledge Base offer paid plans only. Loox ‑ Product Reviews App starts at Free plan available; Shopify Knowledge Base starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Loox ‑ Product Reviews App has the higher average rating (4.9★ from 9,526 reviews) compared to Shopify Knowledge Base (3.5★ from 27 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Loox ‑ Product Reviews App holds the higher average rating (4.9★ vs 3.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Loox ‑ Product Reviews App has the deeper published review base (9,526 vs 27), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Loox ‑ Product Reviews App typically suits established teams with steady usage based on its published review base (9,526 reviews). Shopify Knowledge Base typically suits early-stage and growth-mode teams based on its published review base (27 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
super cool
This is a very solid product with a lot of options for configuration. It does a great job for social proof representation and is easy to integrate. When I had an issue, Joyce was very quick to assist and resolve it. Great stuff!
No reviews yet.
Migration support varies by app and category. Loox ‑ Product Reviews App and Shopify Knowledge Base both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shopify Knowledge Base" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
